Roy Gallant

• Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.
• Changed bed linens and collected soiled linens for cleaning.
• Conducted routine inspections of patient rooms and public spaces to ensure adherence to cleanliness standards.
• Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Managed time effectively while prioritizing tasks based on urgency or importance, resulting in optimized productivity levels throughout each shift.
• Restocked cleaning storage cabinets, carts and baskets for easy use.
• Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
• Adhered strictly to hospital policies and guidelines concerning hygiene practices, upholding a high standard of cleanliness at all times.
• Adhered strictly to company policies and guidelines concerning hygiene practices, upholding a high standard of cleanliness at all times.
• Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
• Collected trash and moved garbage cans from kitchen areas to pick-up stations.
• Polished fixtures to achieve professional shine and appearance.
• Transported soiled linens to laundry facilities.
• Ordered and stocked supplies to avoid shortages and excess inventory.
• Promoted safety awareness among team members through proper use of equipment and chemicals during cleaning tasks.
• Implemented eco-friendly practices in cleaning procedures, promoting sustainability within the facility.
• Removed dirt, dust, grease and from surfaces using proper solutions.
• Dusted and polished surfaces to achieve attractive shine.
• Cleaned carpets by vacuuming, shampooing, deodorizing, and disinfecting.
• Enhanced patient satisfaction by maintaining a clean and sanitized environment in all hospital areas.

Reported found guest articles and merchandise damage to managers on duty.

• Gathered linen supplies and organized linen closets for prompt room restocking.
• Demonstrated strong attention to detail while conducting routine inspections of public areas for cleanliness and presentation standards.
• Handled requests for extra linens, toiletries and other supplies.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Assisted in inventory management through timely restocking of housekeeping supplies and linens as needed.
• Completed multiple tasks effectively within tight deadlines, ensuring smooth hotel operations during peak hours.
• Enhanced guest satisfaction by maintaining clean and organized public areas, including lobbies and hallways.
• Supported hotel operations by setting up meeting rooms and banquet halls according to event specifications.
• Restocked cleaning storage cabinets, carts and baskets for easy use.
• Refilled par stock of guest amenities and supplies in each housekeeping storage area.
• Upheld brand standards consistently by adhering to all policies and procedures regarding cleanliness, safety, and guest privacy.

• Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
• Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
• Trained and mentored new employees to maximize team performance.
• Improved overall team performance by effectively delegating tasks and providing clear instructions.
• Supervised employees and oversaw quality compliance with company standards for food and services.
• Excelled in every store position and regularly backed up front-line staff.
• Coached crew members to optimize performance and motivate toward more efficient work.
• Kept employees operating productively and working on task to meet business and customer needs.
• Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
• Increased customer satisfaction and grew business by maintaining close relationships with customers.
• Exercised composure under pressure and in escalated customer service scenarios.
• Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
• Adhered to company standards and compliance requirements for operations and cleanliness of areas.
• Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
• Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
• Tracked receipts, employee hours, and inventory movements.
• Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
• Implemented policies and standard operating procedures for continuous improvement.
• Built relationships with customers and managed accounts to drive revenue and profit.
• Oversaw loading and unloading of packages in warehouse.
• Troubleshot equipment to reduce service calls and downtime.
• Negotiated with suppliers for better pricing, directly impacting profitability by reducing operational costs.
• Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
• Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
• Maintained compliance with health and safety regulations, ensuring safe working environment for all employees.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Worked flexible hours across night, weekend, and holiday shifts.

• Addressed customer concerns quickly and professionally, resulting in increased loyalty and repeat business.
• Performed cash, card, and check transactions to complete customer purchases.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Listened to customer needs and desires to identify and recommend optimal products.
• Managed efficient cash register operations.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Developed strong rapport with customers and created positive impression of business.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Used in-store system to locate inventory and place special orders for customers.
• Prioritized helping customers over completing other routine tasks in store.
• Conducted product demonstrations to highlight features and redirect objections to positive aspects.
• Maintained a clean, organized work environment to promote efficiency and professionalism within the department.
• Assisted clients in selecting appropriate print sizes, materials, and finishes to meet their specific requirements.
• Ensured top-quality photo prints with regular equipment maintenance and calibration.
• Monitored industry trends to stay current on advancements in photographic equipment technology.
• Oversaw quality control measures throughout each stage of production from initial order placement to final product delivery.
• Enhanced customer satisfaction by providing efficient and knowledgeable assistance in the photo department.
• Implemented creative marketing strategies that attracted new customers to the photo department.
• Reduced wait times for customers by optimizing the printing process and managing staff assignments effectively.
• Increased revenue through upselling additional photo services and products based on client needs.
• Improved overall productivity with effective scheduling practices that ensured optimal staffing levels at all times.
• Maintained a clean, inviting store environment that encouraged customers to explore available merchandise comfortably.
• Stayed up-to-date on industry trends and emerging technologies to better serve clients and maintain a competitive edge in the market.
• Increased photography sales by providing personalized consultations and recommending suitable products to customers.
• Organized promotional events to attract new customers and increase brand awareness within the community.
• Handled customer inquiries professionally, providing knowledgeable advice on selecting the right gear for their unique projects or interests.
• Developed strong relationships with clients by offering tailored solutions for their photography needs, resulting in repeat business.
• Coordinated photo shoots for clients looking to showcase their work or create portfolios; arranging locations, props, and technical requirements.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Paid attention to detail while completing assignments.
• Learned and adapted quickly to new technology and software applications.
• Proved successful working within tight deadlines and a fast-paced environment.
• Developed and maintained courteous and effective working relationships.