Roy Menon
Lead Routing Executive, Customer Service Lead, Supervisor
Loutolim
Summary
Seek a career that allows the application of knowledge and technical skills, and contributes to the company by leveraging executive and professional expertise.
Overview
11
11
years of professional experience
Work History
Lead Experience Executive
Grassdoor Pvt Ltd
12.2022 - 11.2023
- Operation and Routing Efficiency
- Effective communication
- Team management (6)
- Driver support - calls
- Cash discrepancy
- Driver management
Sr. Communication Officer ( Chat and Calls )
Technology Maker - Invicta
04.2021 - 12.2022
- Live chat support, resolving query of the players
- Inbound calls support for the players
- Training juniors on the gaming platform
- Online cash management of players
Supervisor
M.H. Alshaya Co. W.L.L (Starbucks)
12.2015 - 02.2021
- Ensuring great customer service
- Cash Management of store and staff till
- Administrative work like closing and opening store
- Train team of 25
- Inventory management of store stock
- Quality assurance audit
- Shift handling
- Store operation tasks
Customer Service Representative
First European Infotech - Travelpack
01.2013 - 12.2014
- Email support to travelers
- Inbound calls support regarding ticket confirmation
- Handling UK tourist travel requirement
- Assigning task to juniors
- Confirming traveler's airline tickets
- Responded to customer requests for products, services, and company information
Education
BCA - Computers
Vocational Stream in Computers - Computer And Information Sciences
S.S.C -
Skills
Observation
Decision making
Communication
Multi-tasking
Intermediate knowledge of Computer Hardware and Software
Proficiency in Managerial work and Cash management
Customer service
Executive Support
Risk Management
Operations Management
Staff Training
Quality Management
Inventory Control
Employee Scheduling
Motivation
Training and Development
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Konkani
Advanced (C1)
Marathi
Elementary (A2)
Malayalam
Beginner (A1)
Interests
Reading, Travelling and Photography
Photography, Travelling and Reading
Nature photography, travelling to places with good view and reading books on adventure and crime
Timeline
Lead Experience Executive - Grassdoor Pvt Ltd
12.2022 - 11.2023
Sr. Communication Officer ( Chat and Calls ) - Technology Maker - Invicta
04.2021 - 12.2022
Supervisor - M.H. Alshaya Co. W.L.L (Starbucks)
12.2015 - 02.2021
Customer Service Representative - First European Infotech - Travelpack
01.2013 - 12.2014
Fr. Agnel College of Arts & Commerce - BCA, Computers
Rosary Higher Secondary School - Vocational Stream in Computers, Computer And Information Sciences
Fr. Agnel Multipurpose Higher Secondary School - S.S.C,