Summary
Overview
Work History
Education
Skills
Languages
Hobbies
Timeline
Hi, I’m

Roy Menon

Tech Support Executive
Loutolim,GA

Summary

Dynamic technical support expert specializing in efficient solutions and enhanced user experiences. Proven ability to identify and resolve complex technical issues, ensuring seamless operational continuity. Recognized for fostering collaborative teamwork and adaptability while consistently upholding high standards in fast-paced environments. Committed to driving customer satisfaction through innovative problem-solving and proactive support strategies.

Overview

13
years of professional experience
5
Languages

Work History

First European Infotech - Travelpack

Customer Service Representative
01.2013 - 12.2014

Job overview

  • Email support to travelers
  • Inbound calls support regarding ticket confirmation
  • Handling UK tourist travel requirement
  • Assigning task to juniors
  • Confirming traveler's airline tickets
  • Responded to customer requests for products, services, and company information

M.H. Alshaya Co. W.L.L (Starbucks)

Supervisor
12.2015 - 02.2021

Job overview

  • Ensuring great customer service
  • Cash Management of store and staff till
  • Administrative work like closing and opening store
  • Train team of 25
  • Inventory management of store stock
  • Quality assurance audit
  • Shift handling
  • Store operation tasks

Technology Maker - Invicta

Sr. Communication Officer ( Chat and Calls )
04.2021 - 12.2022

Job overview

  • Live chat support, resolving query of the players
  • Inbound calls support for the players
  • Training juniors on the gaming platform
  • Online cash management of players

Grassdoor Pvt Ltd

Lead Experience Executive
12.2022 - 11.2023

Job overview

  • Operation and Routing Efficiency
  • Effective communication
  • Team management (6)
  • Driver support - calls
  • Cash discrepancy
  • Driver management

Grassdoor

Tech Support Executive
12.2024 - Current

Job overview

  • Maintaining exceptional service standards under pressure.
  • Improved customer satisfaction by resolving technical issues in a timely manner.
  • Developed user-friendly documentation for technical processes, simplifying knowledge transfer and training.
  • Provided comprehensive support for various software, and enhancing overall user experience.
  • Delivered remote support services to clients across multiple locations, enabling swift issue resolution without the need for on-site visits.
  • Streamlined ticket resolution process, increasing productivity and reducing average response time.
  • Reduced downtime by swiftly diagnosing and troubleshooting complex technical problems.

Education

Fr. Agnel College of Arts & Commerce
Goa, India

BCA from Computers

Rosary Higher Secondary School
Goa, India

Vocational Stream in Computers from Computer And Information Sciences

Fr. Agnel Multipurpose Higher Secondary School
Goa, India

S.S.C

Skills

Observation

Languages

English, Hindi, Konkani and Marathi

Hobbies

Travel & Exploration – Passion for discovering new cultures and environments, enhancing adaptability, planning, and cross-cultural communication.

Console Gaming – Strategic and analytical thinking through immersive gameplay; teamwork and problem-solving in collaborative online environments.

Photography – Skilled in capturing and editing travel and nature visuals, demonstrating creativity, attention to detail, and storytelling.

Reading – Continuous learner with a focus on diverse genres, fostering empathy, critical thinking, and broad knowledge.

Timeline

Tech Support Executive

Grassdoor
12.2024 - Current

Lead Experience Executive

Grassdoor Pvt Ltd
12.2022 - 11.2023

Sr. Communication Officer ( Chat and Calls )

Technology Maker - Invicta
04.2021 - 12.2022

Supervisor

M.H. Alshaya Co. W.L.L (Starbucks)
12.2015 - 02.2021

Customer Service Representative

First European Infotech - Travelpack
01.2013 - 12.2014

Rosary Higher Secondary School

Vocational Stream in Computers from Computer And Information Sciences

Fr. Agnel Multipurpose Higher Secondary School

S.S.C

Fr. Agnel College of Arts & Commerce

BCA from Computers
Roy MenonTech Support Executive