Royden Dias
Mumbai
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills along with customer service, multitasking, and time management abilities. Also an organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
5
5
years of professional experience
Work History
Operations Manager
Decathlon Sports India Private Limited
Mumbai
12.2018 - Current
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Managed scheduling, training and inventory control.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Built strong operational teams to meet process and production demands.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Hired and onboarded team members to meet immediate and expected demand.
Department Manager
Decathlon Sports India Private Limited
Mumbai
10.2021 - 09.2023
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Followed safety protocols and company processes and procedures.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Worked closely with sales associates to complete tasks.
- Performed opening and closing duties as part of management team and handled cash management.
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Created monthly schedules for staff members to ensure adequate coverage during peak hours.
- Cultivated talented team of departmental employees through outstanding mentoring, coaching, and teaching skills.
- Conducted regular performance reviews to monitor progress of individual employees.
- Assisted Human Resources in recruiting qualified candidates for open positions within the Department.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
Sport Leader - Sales Associate
Decathlon Sports India Private Limited
Mumbai
12.2018 - 09.2021
- Performed floor moves, merchandising, display maintenance to keep sales areas well-stocked, organized and current.
- Answered store and merchandise questions and led customers to wanted items.
- Tracked sales performance metrics to identify trends in the market place.
- Collaborated with management teams to develop innovative marketing strategies.
- Suggested ideas for improving store operations and increasing profits.
- Increased purchase amounts by cross-selling with similar products.
- Adhered to company initiatives and achieved established goals.
- Conducted inventories on a regular basis to track stock levels.
- Attended weekly team meetings to review performance goals and objectives.
- Upsold additional items based on customer interests and needs.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Maintained records related to sales for store management.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Education
Bachelor of Science - Hospitality Studies
St Andrews College Bandra
Mumbai 04-2018
H.S.C - Higher Secondary Education - Commerce
St Andrews College Bandra
Mumbai02-2015
S.S.C - Secondary Education
Don Bosco High School Matunga
Mumbai03-2013
Skills
- Planning and Implementation
- Customer Relationship Management (CRM)
- Operational Efficiency
- Inventory Control
- Troubleshooting and problem solving
- Staff Management
- Onboarding and Orientation
- Work flow planning
- Business and Operations Management
- Cost Reduction
- Team Building/Leadership
- Staff Training & Development
- Negotiation
- Retail Operations Management
- Budgeting and forecasting
- Problem-Solving
- Technology
- Workflow Optimization
- Marketing
- Data Analysis
- Organizational Management
- Customer Retention
- Inventory Management
- P&L Management
- Performance monitoring & reporting
Languages
English
First Language
Accomplishments
- State Level representation for Football.
References
References available upon request.
Timeline
Department Manager
Decathlon Sports India Private Limited
10.2021 - 09.2023
Operations Manager
Decathlon Sports India Private Limited
12.2018 - Current
Sport Leader - Sales Associate
Decathlon Sports India Private Limited
12.2018 - 09.2021
Bachelor of Science - Hospitality Studies
St Andrews College Bandra
H.S.C - Higher Secondary Education - Commerce
St Andrews College Bandra
S.S.C - Secondary Education
Don Bosco High School Matunga
Similar Profiles
Rajhasekaran GRajhasekaran G
Store Manager at Decathlon Sports India Private LimitedStore Manager at Decathlon Sports India Private Limited
VIRENDRA RAUTELAVIRENDRA RAUTELA
ASSISTANT STORE MANAGER (PRODUCT) at Bhaane Retail Private Limited - Nike PartnerASSISTANT STORE MANAGER (PRODUCT) at Bhaane Retail Private Limited - Nike Partner
PAYAL CHHETRIPAYAL CHHETRI
Vendor Contact Management at Amazon Development Center, IndiaVendor Contact Management at Amazon Development Center, India