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Royland Wilson Cato
Mumbai
Summary
Customer service representative with 3 years of experience in enhancing customer satisfaction and loyalty. Proven ability to resolve issues efficiently and contribute to team success. Committed to driving company growth through exceptional service and support.
Overview
9
9
years of professional experience
3
3
Languages
Work History
Cashier Incharge
Elite food and hospitality
09.2023 - 12.2025
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Customer Service Associate
Reliance Retail
04.2022 - 09.2023
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Maker and server
Cheeliza
04.2018 - 04.2020
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Telecalling Executive
Royland cato
04.2017 - 12.2017
- Operated as telecaller executive within Jana Bank, dedicated to recovery agent responsibilities
Product Consultant
Hindustan Unilever Limited (HUL)
10.2016 - 08.2017
- Demonstrated products to help customers try out offerings before making purchases.
- Assisted customers with product needs and introduced new store offerings.
- Implemented effective project management methodologies for streamlined workflows and enhanced team productivity.
Education
Xth - English
01.2015
Skills
Basic computer knowledge
Interests
Playing basketball
Outdoor activities
Timeline
Cashier Incharge
Elite food and hospitality
09.2023 - 12.2025
Customer Service Associate
Reliance Retail
04.2022 - 09.2023
Maker and server
Cheeliza
04.2018 - 04.2020
Telecalling Executive
Royland cato
04.2017 - 12.2017
Product Consultant
Hindustan Unilever Limited (HUL)
10.2016 - 08.2017