ROZARIO ALLEN PETER
Fraud Analyst
Chennai
Summary
Trustworthy and dedicated professional with more than 7+ years banking experience (CITI Bank) in the field of Fraud prevention, investigation, AML, KYC and CDD. Highly organized, with a proven strength in balancing multiple competing priorities seamlessly while maintaining professional quality and accuracy.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Senior Fraud Analyst
CITIBANK NA
Chennai
05.2019 - Current
- Dedicated banking professional banking experience in Fraud Prevention, Detection and Investigations.
- Fraud Detection - Utilize data analysis and reporting tools to identify suspicious patterns, transactions, and activities indicative of fraudulent behavior
- Risk Assessment - Assess and evaluate fraud risks associated with various business processes, financial transactions, and client interactions
- Anti Money Laundering- Conduct thorough investigations into suspected fraudulent activities, including collecting evidence, interviewing involved parties, and collaborating with law enforcement and legal authorities when necessary
- Data Analysis - Analyze large datasets to detect anomalies and trends related to fraud, using statistical techniques, modeling to predict potential risks, Validate Customer KYC and Customer Due Diligence.
- Risk Mitigation - Develop and implement strategies to mitigate fraud risks, including the enhancement of existing fraud prevention measures and the development of new strategies
- Reporting - Prepare comprehensive industry regulations and standards related to fraud prevention and detection
- Monitoring Systems - Maintain and optimize fraud detection systems and technologies, ensuring their accuracy and efficiency
- Collaboration - Work closely with cross-functional teams, to share insights, address issues and implement fraud prevention measures
- Closely involved in Anti Money Laundering and KYC polices to ensure that clients comply with required and established documentation to increase efficiency.
Subject Matter Expert
CITIBANK NA
Chennai
03.2018 - 04.2019
- Analyzed business problems, identifying root causes and developing robust solutions.
- Followed up on customer interactions to maintain customer communication and successfully close resolved issues.
- Monitored and analyzed customer feedback to track patterns in feedback and report areas for improvement to management.
- Handled approx. over 80 customer's query a day.
Client Relations Specialist
CITIBANK NA
Chennai
01.2017 - 02.2018
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Bachelor of Engineering Technology - Mechanical Engineering
Vels University
Chennai 08.2012 -
Skills
Forensic Financial Analysis
Accomplishments
- Handled team of 12 members in fraud detection and prevention.
- Collaborated with team of 8 in the development of 2 VOICE BIOMETRIC .
- Achieved (2) BUSINESS EXCELLENCE AWARD, (2) SALES EXCELLENCE AWARD AND (3) BEST PERFORMANCE QUARTERLY AWARD
Languages
English
Advanced (C1)
Tamil
Bilingual or Proficient (C2)
Hindi
Elementary (A2)
Software
Microsoft Excel
SQL
Tableau
Machine Learning
Python
Timeline
Senior Fraud Analyst
CITIBANK NA
05.2019 - Current
Subject Matter Expert
CITIBANK NA
03.2018 - 04.2019
Client Relations Specialist
CITIBANK NA
01.2017 - 02.2018
Bachelor of Engineering Technology - Mechanical Engineering
Vels University
08.2012 -
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