Summary
Overview
Work history
Education
Skills
Projects
Certification
Languages
Timeline
Generic
Rozina Asif Merchant

Rozina Asif Merchant

Summary

Dedicated and focused Business Analyst with 15+ years of diverse experience in data analytics, automation, and dashboard development using Power BI and MicroStrategy. Skilled in stakeholder engagement, Agile methodologies, UAT testing, and project coordination. Proven ability to deliver actionable insights and streamline processes through impactful data visualization. Successfully led analytics initiatives for clients including CRISIL and Citibank.

Overview

20
20
years of professional experience
1
1
Certification

Work history

Sr. Business Analyst

3i Infotech Pvt Ltd (Client - CRISIL)
06 2022 - Current
  • Lead requirement gathering and backlog grooming for automation projects.
  • Maintain Kanban dashboards, organize team sessions, and cascade project updates.
  • Delivered Power BI dashboards with advanced DAX calculations for automated reporting.

Sr. Business Analyst

Tata Consultancy Services (Client - Citibank)
12 2017 - 06 2022

Analytics and Insights, TTS Global Analytics COE

  • Designed unified dashboard to track global interest conditions using Big Data.
  • Developed MicroStrategy dashboards analyzing cross-border/domestic transfers.
  • Performed PMO activities and created executive reports for senior management.

Business Analyst / Functional Tester

Tata Consultancy Services (Client - Citibank)
09 2013 - 11 2017

TARGET2-Securities, EMEA DCC

  • Collected business requirements and executed test plans using SWIFT messaging.
  • Conducted E2E testing at client site in Dublin, Ireland for go-live readiness.
  • Collaborated with developers and business teams to ensure quality delivery.

Subject Matter Expert – QA

Tata Consultancy Services (Client - Citibank)
04 2010 - 09 2013

Quality Assurance Division

  • Monitored and analyzed customer service calls for credit card processes.
  • Delivered feedback and recommendations to improve service quality.

Quality Analyst

Hutchinson 3 Global Services
04.2007 - 04.2010
  • Reviewed and analyzed customer service calls and survey forms.
  • Provided constructive feedback to improve advisor performance.

Customer Service Representative

Goldshield Pvt Ltd
04.2005 - 03.2007
  • Handled payments and customer queries for a UK-based shopping channel.

Education

Bachelor of Commerce - undefined

University of Mumbai

Skills

  • Power BI with DAX
  • MicroStrategy
  • Data Analytics and Visualization
  • Change management
  • Agile Methodology
  • Project Coordination
  • Senior Stakeholder Management
  • Azure DevOps
  • UAT
  • Quality Assurance Testing
  • Microsoft Office Suite (Excel, PowerPoint, Word)

Projects

  • MOD/COD Dashboard – Power BI (CRISIL)
  • Peer Landscape Dashboard – Power BI (CRISIL)
  • Cross-Border Transfers Dashboard – MicroStrategy (Citibank)
  • Global Account Interest Conditions Dashboard – Big Data (Citibank)
  • TARGET2-Securities Project – Software Testing (Citibank)

Certification

  • Data Modeling in Power BI – Coursera
  • Business Intelligence with MicroStrategy 10 Analytics – Udemy
  • MicroStrategy Report Development I – Udemy
  • Program Management Fundamentals – Udemy for Business
  • Business Analysis Foundation – LinkedIn Learning

Languages

English
Hindi
Gujarati

Timeline

Quality Analyst

Hutchinson 3 Global Services
04.2007 - 04.2010

Customer Service Representative

Goldshield Pvt Ltd
04.2005 - 03.2007

Sr. Business Analyst

3i Infotech Pvt Ltd (Client - CRISIL)
06 2022 - Current

Sr. Business Analyst

Tata Consultancy Services (Client - Citibank)
12 2017 - 06 2022

Business Analyst / Functional Tester

Tata Consultancy Services (Client - Citibank)
09 2013 - 11 2017

Subject Matter Expert – QA

Tata Consultancy Services (Client - Citibank)
04 2010 - 09 2013

Bachelor of Commerce - undefined

University of Mumbai

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Rozina Asif Merchant