ROZINABANU MANSURI
Ahmedabad
Summary
A highly motivated and hardworking individual looking for an opportunity where i can make the best of my potential and contribute to the organisation's growth.
Overview
7
7
years of professional experience
Work History
Crew Member
Macdonald
04.2022 - 08.2025
- Prepared food and beverages within target timeframes.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Contributed to team success by completing jobs quickly and accurately.
- Achieved excellent customer service by greeting customers and meeting quality expectations.
- Trained in food safety and hygiene practices.
- Attended to customers with friendly and accurate service.
- Acted as team player by helping colleagues finish their tasks.
Operations Officer
VFS Global Service PVT LTD
01.2019 - 01.2022
- Handling the complete processing of Visa applications.
- Taking Biometrics under IRCC regulations.
- Responsible for cost-efficient data processing to prevent any loss.
- Managing application process, handover to the high commission (CANADA-immigration).
- Developed, recommended and implemented strategies to improve employee work quality and speed.
- Achieved maximum performance across safety, maintenance and production metrics.
- Collected regular customer and employee feedback, interpreting findings to enable corrective actions.
Education
Master of Science - Business management
Msc Management
Leeds, UKBachelor of Commerce - Accounting and finance management
F D COLLEGE
Ahmedabad, IndiaDiploma of Higher Education - Aviation,Hospitality and Tourism management
Panache Academy
Ahmedabad, IndiaCertified Data Scientist
Datamites-Data Science & Analyst
Ahmedabad, India05-2026
Skills
- Excellent customer service
- Digital assets handling
- Data entry and typing speed
- Maintain self-control work as efficiently possible
- Knowledge of Ms office 365 & Ms excel
- Responsible and honest with work
- Acting sensible during emotional breakdown
- “CAN DO” attitude to deal with problems and tasks
- Communication improvements
- Relationship building
- Items display set-up
- Knowledge of Python Jupyter notebooks
Timeline
Crew Member
Macdonald
04.2022 - 08.2025
Operations Officer
VFS Global Service PVT LTD
01.2019 - 01.2022
Bachelor of Commerce - Accounting and finance management
F D COLLEGE
Diploma of Higher Education - Aviation,Hospitality and Tourism management
Panache Academy
Master of Science - Business management
Msc Management
Certified Data Scientist
Datamites-Data Science & Analyst