Summary
Overview
Work History
Education
Personal Information
Timeline
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R. POORNIMA DEY

R. POORNIMA DEY

BANGALORE

Summary

To attend a customer with empathy, transparency and above all consistency along with completion of proper training. Looking for challenges wherein my experiences can be fully utilized to improve customer satisfaction and enhance the company brand name.

Overview

5
5
years of professional experience

Work History

Customer Care Assistant

COLUMBIA ASIA HOSPITAL
  • Maintain and collecting daily cash of OPD patients
  • Maintaining public relationship of the hospital
  • Coordinating with International patients along with maintaining the brand standard of organization
  • Handling patient relationships and marketing the logo of the Brand 'Hospital'
  • Addressing client issues and handling relationship
  • Feedback analysis
  • Conducting Training for incoming fresher’s regarding hospital motto and standards
  • Maintaining Vendor Alliances.

Telemarketing Executive

JUST DIAL
03.2007 - 12.2008
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Recorded contact information of customers and potential customers in internal database.
  • Answered calls, took messages, and transferred calls to correct individuals.


AEGIS pvt ltd.
07.2021
  • Understanding the client requirement
  • Working upon the data’s provided
  • Frequent feedback collection from distributors, retailers, and customers
  • Communicating the same to the client
  • Writing Voice Of customers and documenting them.

Amazon.com
- 02.2018
  • Receiving mails from Clients in North America
  • Resolving their query up to the mark
  • Providing them concessions wherever necessary
  • Always trying to do something extra for them without causing any loss to the organization.

Guest Relation Executive

GVG AESTHETIC HEALTH CENTRE
12.2011 - 02.2012
  • Maintenance of Office Administration
  • Maintaining alliances with the Guests and Patients
  • Fulfilling the Role of a Principal Secretary to the Chief Doctor
  • Preparing the Minutes after a Meeting
  • Maintaining a good relationship with patients & Guests.

Liaison Officer And Marketing Head

MIOT HOSPITAL INFORMATION CENTRE
08.2010 - 11.2011
  • Establishing the company in opening a branch in Kolkata
  • Keeping a track of legal records
  • Marketing and Branding of the Hospital in the region
  • Attending to various marketing needs and promotion of the Hospital
  • Maintaining Alliances with local hospitals and coordinating with Chiefs
  • Attending to HR issues of this branch and also recruiting candidates for Chennai main branch.

Helpdesk Executive

SHRIRAM INSIGHT SHARE BROKERS LTD.
11.2009 - 07.2010
  • Opening a Demat Account
  • Verification of the Documents
  • Solving the rejection of Documents by speaking to the respective Branch Manager
  • Coordinating with various department to solve branch problem for smooth operation.

Education

X - undefined

XII - undefined

B.COM - undefined

Personal Information

  • Husband's Name: NILADRI DEY
  • Date of Birth: 12/28/86
  • Gender: Female
  • Nationality: Indian

Timeline

AEGIS pvt ltd.
07.2021

Guest Relation Executive

GVG AESTHETIC HEALTH CENTRE
12.2011 - 02.2012

Liaison Officer And Marketing Head

MIOT HOSPITAL INFORMATION CENTRE
08.2010 - 11.2011

Helpdesk Executive

SHRIRAM INSIGHT SHARE BROKERS LTD.
11.2009 - 07.2010

Telemarketing Executive

JUST DIAL
03.2007 - 12.2008

Customer Care Assistant

COLUMBIA ASIA HOSPITAL

Amazon.com
- 02.2018

X - undefined

XII - undefined

B.COM - undefined

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R. POORNIMA DEY