R Prasad Reddy

⮚ Worked on Sales Cloud, Service Cloud.

⮚ Experience in implementing auto business processes through validation rules, workflows, process builder, flows.

⮚ Worked on User Creation, User Management.

⮚ Extensive experience in creating Profiles, roles, public groups, and queues.

⮚ Experience in implementing security and sharing settings, Sharing Rules.

⮚ Worked on Lightning App Builder to create Lighting Pages, Home Pages, and Record Pages.

⮚ Worked on Reports and Dashboards, Creating Report Types.

⮚ Worked on Sandbox Creation, Sandbox Refresh Activities.

⮚ Involved in data migration using Import Wizard, Export Wizard, and Data Loader.

⮚ Involved in deployment using Changeset, ANT, and Workbench.

Experience in User Management like creation, reset password, etc

➢ Involved in donation campaigns which targeted donors across US for multiple accounts.

➢ Handling multiple accounts, reporting and auditing of print ready files with donor details.

➢ Working on Mosaic and Morpho groups and deliverables.

➢ Maintaining tracker of incoming and outgoing reports.

➢ Verification of counts using salesforce reports and SQL generated reports and archiving it future analysis.

➢ Uploading the PRF’s to print vendors once approved by Clients.

➢ Setting up of new process, which involves accessing Client request, in depth learning of Client request and report creation, testing of new logic and implementing in real time campaigns.

➢ Working on Pledge maker and BO request for adhocs.

➢ Interacting with Client on daily basis regarding process and adhocs.

➢ Worked on alert remediation process for one of the leading E-Commerce Company on the retail Customer Portfolio has been screened by Lexis-Nexis, Bridger, Jupiter and World Compliance.

➢ Screening of individuals and entities against the OFAC, Sanctioned Countries and SDN list.

➢ Identifying and decision making if the alert require an escalation or can be closed without any further action.

➢ Responsible for Quality performance and Delivery of (Information Support Services) KOL Profiling Project.

➢ Worked with Medical & Non-Medical KOL Profiles (Production, Quality Control, Consistency Check, Quality Assurance, Team Handling, Client Handling and Final Delivery).

➢ Involved in Merging & Standardization of KOL database.

➢ Having Good Exposure on Pharmaceutical tools like PubMed, Biomed experts and Clinical trials.

➢ Especially Handling the Press, Payments & Sanctions Projects.

➢ Identifying the best sources of data, undertaking secondary research, and providing sound analysis.

➢ Identification of Key influencer blogger and Key opinion leader in social media

➢ Crawling KOL Profiles based on the client requirement.

➢ Identifying and Collecting the KOL Data (KOL Profiles) based on Therapeutic area.