Rajkumar Ravichandran

Key Responsibilities & Achievements:

• Scalable Monitoring System Designed and implemented a highly scalable monitoring architecture to handle large-scale data from remote sessions. This system was optimized for performance and reliability to process and visualize real-time metrics across distributed clients. Employed efficient batching, data compression, and memory-optimized storage techniques for high-throughput environments.
• Cloud Technologies & Backend Development Worked on hosting and managing web applications on cloud environments, focusing on deploying backend services with low latency and high availability. Implemented RESTful APIs, secure data handling, and web infrastructure components. Also involved in deployment automation and continuous integration using internal tools.
• Advanced Redis Usage Possess strong hands-on experience with Redis data structures such as sorted sets, hashes, lists, and sets. Developed custom Redis-based modules for time-based data retrieval, alerting systems, and fault-tolerant backup mechanisms. Used Redis for caching, queueing, and real-time event processing in the Zoho Assist monitoring pipeline.
• Recording & Gateway Systems Actively working on modules related to session recording, including audio/image data capture and efficient storage mechanisms. Also responsible for WebSocket server infrastructure that handles thousands of concurrent remote support sessions across gateway servers. Implemented reliable session termination, load balancing, and fault detection mechanisms in the communication layer.
• Cross-Team Collaboration & Ownership Frequently collaborated with product, QA, and infra teams to address scalability, compliance, and performance goals. Took ownership of critical services that run 24x7, implemented retry/recovery mechanisms, and contributed to production issue diagnosis and resolution.

• Establish, Monitor and Develop improvement plans for Quality key performance indicators.
• Root Cause analysis, Corrective Actions and Supplier performance reviews Handling Customers regarding the Process and co-work with them to find the root cause and Corrective Actions.
• Maintain ISO-9001 Standards.
• Work with Internal Employees and External Suppliers to improve the Quality Standards and Process.