R Ram Kumar
Bengaluru
Summary
Dynamic and results-driven team leader with a strong track record of driving performance through effective training, structured planning, and exceptional customer service. Recognized for a proactive and adaptable approach in fast-paced environments, with a focus on operational efficiency and employee development. A forward-thinking professional with strong interpersonal skills and a collaborative communication style aimed at fostering engagement and delivering high levels of satisfaction.
Overview
12
12
years of professional experience
3
3
Languages
Work History
Product Listing Manager
Oni Tools
02.2023 - 05.2025
- Creating and Managing Listings : Developed and maintained product listings on various e-commerce platforms, Like Shopify, Amazon US/CA/Europe/UAE/Australia, Walmart, Ebay, Best Buy ensuring each listing includes accurate and comprehensive information such as product titles, descriptions, specifications, and pricing.
- Content Optimization : Optimized product titles, descriptions, and images to improve search engine visibility and enhance user experience. This includes using relevant keywords, high-quality images, and compelling descriptions.
- Virtual Merchandising - Crafting an engaging and user-friendly online shopping experience that is visually compelling and optimized to drive customer interaction and sales through digital channels.
- Inventory Management : Coordinated with inventory and supply chain teams to ensure product availability is accurately reflected in listings. Update product availability, pricing, and promotions as needed.
- Data Analysis : Monitored and analyzed listing performance metrics, such as click-through rates, conversion rates, and sales data, to identify trends and areas for improvement. Adjust strategies based on this data.
- Competitive Analysis : Conducted research on competitors' listings to identify opportunities for differentiation and improvement in your own listings.
- Customer Feedback Management : Monitor customer reviews and feedback related to product listings. Address any issues or concerns and make necessary adjustments to listings based on customer insights.
Assistant Manager - Channel Operations
Ola Dash
12.2021 - 10.2022
- Catalog Management: Managed a team of 12 executives in Managing Catalogue for OLA Dash which has an assortment of 7000 products. (Platform used Rista).
- Gave the full in Building Ola's Quick-Commerce platform, store by store at a never before done pace - from 5 stores in just 5 days to 30 stores in the same month, 100+ in the next 3 months and closing today with ~200+ stores in 9 cities.
- Virtual Merchandising - curating an online shopping experience that is visually appealing, easy to navigate, and designed to drive engagement and sales through digital means.
- Handled Display Book Configuration and Price book management for the 12 categories.
- Mentored team members to enhance professional development and accountability in workplace.
- Category Creation and timely updating for multiple stores, List new SKUs in Dash platform with the Inventory Management.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized and safe environment for employees and patrons.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Senior Analyst - Catalog
CasaOne
11.2019 - 11.2021
- Virtual Merchandising - Curating an online shopping experience that is visually appealing, easy to navigate, and designed to drive engagement and sales through digital means.
- Designing tailored packages for clients that align with their specific needs, budget constraints, and the available product range, ensuring optimal value and satisfaction.
- Taking Care of Quality checks for product Content and Merchandising - Specifications, Images, Price and care/assembly instructions.
- Proactively contacting vendors to source and onboard the latest products, ensuring a fresh and diverse selection for our offerings based on the current trend.
- Weekly basis report for the performance of the products as per different categories.
- Working with Third party, for the New/Old products content.
- Working with Category team for New Launches, Offers and Sale.
- Set an Benchmark of Merchandising accuracy for 16k+ products in this 2 years of Duration.
Analyst - Catalog Management
Autocrank.in
12.2018 - 07.2019
- Handling a team of 4, responsible for the end to end Product Creation and making it live on the Website as well as the App.
- Coordinating with Vendors regularly for the New Updated prices and the Stock Inventory.
- Helping out team in getting all the Relevant Information for the Product Creation i.e- Content, Dimension, Images, Prices, and Inventory.
- Getting the In-House Photo shoot Arranged for the Products not having Images.
Team Leader
Foodpanda
09.2018 - 11.2018
- Handling a team of 10 Members which takes care of the Content uploading for the New Vendors.
- Creating and Uploading all the menu received from the onboarded vendors.
- Meeting daily team targets by helping out each member in solving any issues or Making them understand procedure.
- Preparing the weekly Roaster as per the Business requirement.
- Giving regular feedback to each individual in the team to improve the efficiency and get most output out of them.
- Keeping the team aligned with the Daily, Weekly and Monthly targets for the maximum productivity for the Business.
Senior Catalog Specialist
FreshMenu
03.2017 - 09.2018
- Collating menu for the future days and updating it according to the Cities as FreshMenu as new menu every day.
- Co-coordinating with the Marketing team to get the creatives done for the new Dishes coming on the menu.
- Coordinating with the Content team for the content needed for the new dishes or even the old ones.
- Helping the Quality team in preparing the RCA Complaints Report for all the Complaints received for the day.
- Preparing QC Report on daily basis for the Menu uploaded for the next day so that theirs is no errors done by the team.
- Coordinating with Operation team for any additional updates or addition of dishes on the menu.
- Coordinating with the corporate team and getting the menu designed exclusively for the desired event with the price structure and the inventory management for all products.
Customer Service Executive
Infosys
04.2016 - 03.2017
- Working for UK Based client- British Telecom
- Handling Landline, Broadband & Television
- Working collaboratively with other teams to solve the customers problems.
- Helping out customers in making the payment for the services they opted for.
- Taking care of the billing queries for the Customers on Call.
- Coordinating with the Engineering Team based in UK for arranging the Engineer Visit.
- Designing and undertaking testing of components and supporting end to end testing and defect resolution.
Customer Delight Team
FreshMenu
03.2015 - 04.2016
- Handling escalations Calls and E-mails and coordinating with Different Kitchens to get the requirement sorted.
- Preparing Training Module for the New Joiners. Collecting pre planned sales plan for the day from operation managers and doing the necessary arrangements so that the Kitchen is not overloaded during the Peak Hours.
- Coordinating with the corporate clients For the tie-up offers.
- Coordinating with chef and curating an exclusive Menu for the Bulk Orders with Special Price as per the Customer needs.
Customer Relation Officer
HGS Pvt Ltd
11.2013 - 01.2015
- Working For Taj Hotels Membership Programme i.e Taj Inner circle.
- Started with sales, then moved to Retention and then to Escalation on calls and e-mails Both.
- Handling the Escalation Calls and coordinating with different Hotels and Partners and Fulfilling Customer's Requirement Personally.
Education
Bachelor of Science - Hospitality And Hotel Administration
SRM IHM
03.2011 - 05.2014
High School Diploma -
ASN SR SEC SCHOOL
04.2009 - 05.2010
Skills
Time Management
Decision Making & Leadership
Teamwork skills
Decision-making
Listing presentation creation
Team building
Languages
3,5,5
Personal Information
Timeline
Product Listing Manager
Oni Tools
02.2023 - 05.2025
Assistant Manager - Channel Operations
Ola Dash
12.2021 - 10.2022
Senior Analyst - Catalog
CasaOne
11.2019 - 11.2021
Analyst - Catalog Management
Autocrank.in
12.2018 - 07.2019
Team Leader
Foodpanda
09.2018 - 11.2018
Senior Catalog Specialist
FreshMenu
03.2017 - 09.2018
Customer Service Executive
Infosys
04.2016 - 03.2017
Customer Delight Team
FreshMenu
03.2015 - 04.2016
Customer Relation Officer
HGS Pvt Ltd
11.2013 - 01.2015
Bachelor of Science - Hospitality And Hotel Administration
SRM IHM
03.2011 - 05.2014
High School Diploma -
ASN SR SEC SCHOOL
04.2009 - 05.2010