Ramamoorthy Ravi

Business Operations Specialist

CITIBANK N A

CHENNAI

06.1995 - 07.2023

·Efficiently handling the end-to-end backend operations of the branch / business unit with emphasis on business ethics, service quality, information security, business compliance & controls.
Have won many appreciations and awards from many customers, fellow colleagues, supervisors and business management heads for my service & conduct across various business units.
Maintained a positive working relationship with fellow staff, management and other business stakeholders at all levels in the organization.
Developed acute knowledge of products, policies, and goals of business.
Optimizing and improving operational efficiency with continuous process improvement, innovative ideas & rectifying vulnerable processes.
Experience in handling increased work volumes, pressure situations, business contingency & conflict resolution.
Identified needs of internal and external customers promptly and efficiently and responded to complex operational issues.
Partnering with team members to identify and address challenges or opportunities, and providing training sessions on new systems or processes related to operations.
Coordinated with vendors, suppliers, partners, and other external organizations to ensure smooth delivery of products or services, with focus on quality, business compliance & cost efficiency.
Utilized various data analytics tools to generate, track and analyze MIS data and create presentations for management, while consistently looking for ways to improve, streamline and automate processes.
Have handled various events for branch customers, club activities for fellow staff, participated in various sports events and CSR initiatives of the company.

Similar Profiles