R S Sibi

Trained in electronic component level checking and worked in Very high frequency Mil COM department.

My main job profile in this company are installation, after sales service and managing sales AOP related to services in entire India. Here I was handling life science and Production equipments from leading brands like AES, WHEATON, IBS INTEGRA, BOECO, MRC, PROTOCOL, ASTELL, SALVIS , Belimed, Extract, Charge point and Capmatic

Skiled and trained in below.

1. My responsibilities are Inspecting & checking of finished instrument

2. Developing IQ, OQ & PQ for instruments.

3. Installation of instruments, after sales service and sales of annual maintenance contract, integrated service contract and calibration services.

4.Handling and managing sales and services in entire India.

5.Service level knowledge include electronic PLC checking and analysis, PCBA analysis, Electronic Elements analysis, electrical wiring and analysis of mechanical parts connected to electronic control.

6.Assembling the bespoke machines on site as Per Mechanical design and GA drawing.

“Has an experience to deal with all Life science and Pharmaceutical instruments involved in a complete manufacturing plant, starting from R&D to Production. This involves basic instruments to a containment chamber, specialized valve for transferring from one place to another, filling of finished product, capping the Product, packing & labeling of that product and finally testing the product before dispatching to the market.”

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Created plans and communicated deadlines to complete projects on time.
• Exceeded goals through effective task prioritization and great work ethic.
• Delivered services to customer locations within target TAT.
• Played a key role in NABL Audit for getting Accreditation for our Lab. Trained in NABL 17025 and Mass Metrology from NPL. Undergone training in thermal, mechanical and dimension calibrations.

• Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training to Franchise engineers.
• Expertise in Team and report management through salesforce.
• Expertise in order and delivery management through CRM.
• Followed up with customers during and after installations to verify satisfaction level .Hands on experience in monitoring and managing NPS score through peoplemetrics .
• Maintained effective customer service by responding to service requests with in 24 hours this indirectly given an increase in product sales
• 2020-2022 was given responsibility to lead PAN India project of discount control .Target was to bring down the discounts across the business to about 2% and was successful in bring down the discount by 3% at the end of year 2021.