R. Subramanya Santhosh
Ayanavaram
Summary
Accomplished professional with over 13 years of experience in Account Management, Operations, Data Analysis, and Client Relationship Management within the Insurance and Healthcare sectors. Currently serving as Assistant Vice President – Account Management at Medi Assist Insurance TPA Pvt. Ltd., leading strategic initiatives that drive client satisfaction and revenue growth. Proven ability to establish and optimize processes that enhance team productivity. Strong analytical and leadership skills focused on achieving organizational goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Vice President - Account Management
Medi Assist Insurance TPA Pvt. Ltd.
Nungabakkam
10.2017 - Current
- Directed branch group and retail business service operations to enhance retention and satisfaction.
- Achieved revenue growth targets through strategic partnerships and initiatives.
- Developed robust pipeline for new business opportunities through targeted outreach.
- Managed end-to-end operations for key accounts, including enrolment and claims auditing.
- Conducted Quarterly Business Reviews (QBRs) to assess performance and identify growth opportunities.
- Negotiated contracts and service agreements to optimize revenue streams.
- Led client engagement initiatives focused on wellness programs and health risk management.
- Collaborated with technology teams to implement digital solutions enhancing client servicing.
Operations Manager MIS
Vanan Online Services Pvt. Ltd.
Ambattur
07.2014 - 09.2017
- Enhanced operational systems to support mission through improved reporting and information flow.
- Increased effectiveness of Support Services (HR, IT, Finance) through streamlined processes.
- Oversaw financial management, planning, and control systems across the organization.
- Managed agency budget in collaboration with Executive Director for optimal resource allocation.
- Developed individual program budgets aligned with organizational objectives.
- Executed invoicing to funding sources, ensuring accurate service unit calculations.
- Administered payroll management and tabulated accrued employee benefits.
- Conducted regular strategic meetings with Executive Director to align on planning initiatives.
MIS Analyst
iOpex Technologies
Ambattur
03.2013 - 06.2014
- Provide support and maintenance to existing management information systems (MIS).
- Generate and distribute management reports in accurate and timely manner.
- Strong management skills. Should be able to handle multiple/demanding clients.
- Develops MIS documentation to allow for smooth operations and easy system maintenance.
- Provide recommendations to update current MIS to improve reporting efficiency and consistency.
- Perform data analysis for generating reports on periodic basis.
- Strong analytical skills required including a thorough understanding of how to interpret business needs and translate them in to application and operational requirement.
- Regular monitoring of budget vs actual and reporting of exceptions. Conducting variance analysis for the same for implementing corrective actions.
- Support team by sharing job knowledge and performing quality reviews according to expectations of the company's performance management process.
- Preparing and updating the status of Daily Reports, Weekly and ADHOC Status. Delivering the Accuracy, SLA and reports with Error status in MIS reports.
- Preparing Dashboard which contains the critical radio KPIs to the customer.
- Analyze business information to identify process improvements for increasing business efficiency and effectiveness.
Call Centre Executive
Infosearch BPO
Chennai
11.2012 - 02.2013
- Delivered customer service and support through inbound and outbound communications
Copy Editor (Management Trainee)
TNQ Books and Journals
Chennai
02.2011 - 12.2011
- Revised academic manuscripts and managed production workflows.
Education
MBA - International Business Management
University of Madras
Chennai01.2018
B.E - Electronics and Communication Engineering
SKR Engineering College
Chennai01.2010
12th - Computer Science
SDA Higher Secondary School
Chennai01.2006
10th - Matriculation
SDA Higher Secondary School
Chennai01.2004
Skills
- SQL 2005/2008 knowledge
- SQL scripting
- Macro development
- Pivot table creation
- Advanced Excel skills
- Power BI proficiency
- Microsoft Office Suite
- MS Word expertise
- MS Excel expertise
- MS PowerPoint expertise
- Windows operating systems
- Citrix usage
- Remote desktop support
Achievements And Strengths
- Received Best performer of the year for 2 times
- Dedication, hard work & flexible to work at any time
- Positive and Practical thinking
- Comprehensive problem solving abilities
- Ability to deal with people diplomatically
- Willingness to learn team facilitator hard worker
- Good leadership in a group
Disclaimer
I hereby declare that above furnished information is true to the best my knowledge and belief.
Languages
- English
- Tamil
Technical Job Skills
- Basic Knowledge of SQL 2008/2005
- Macro and Pivot developing
- Advance Excel and Power BI
- Office tools: MS Office 2007 / 2010 (MS Word, MS Excel, MS PowerPoint)
- Operating systems: Windows 2000, Windows XP and Windows VISTA
- Citrix and Team Viewer for Connecting Remote Desktop
Personal Information
- Age: 33
- Father's Name: Mr. S. Rathinam
- Date of Birth: 04/11/89
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Certification
- Certified .NET SQL in NIIT
Timeline
Assistant Vice President - Account Management
Medi Assist Insurance TPA Pvt. Ltd.
10.2017 - Current
Operations Manager MIS
Vanan Online Services Pvt. Ltd.
07.2014 - 09.2017
MIS Analyst
iOpex Technologies
03.2013 - 06.2014
Call Centre Executive
Infosearch BPO
11.2012 - 02.2013
Copy Editor (Management Trainee)
TNQ Books and Journals
02.2011 - 12.2011
MBA - International Business Management
University of Madras
B.E - Electronics and Communication Engineering
SKR Engineering College
12th - Computer Science
SDA Higher Secondary School
10th - Matriculation
SDA Higher Secondary School
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