Summary
Overview
Work History
Education
Skills
Certification
Declaration
Timeline
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R SATHYA

R SATHYA

Operational Analyst
Chennai

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

1
1
year of professional experience
2
2
Certifications
2
2
Languages

Work History

Operations Analyst

NatWest
Chennai
07.2022 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.communicated with vendors regarding backorder availability, future inventory, and special order.
  • Delivered exceptional customer support by addressing unique concerns, leading to improved customer satisfaction and retention rates.
  • Served as a resource for colleagues and new joiners, sharing knowledge and insights to facilitate team development.
  • Utilized comprehensive understanding of financial operations and risk management to maintain the security and integrity of customer accounts.
  • Identified and reported suspicious activities, playing a crucial role in fraud prevention.
  • Investigated fraud and scam transactions
  • Investigated ATM, RETAILER DISPUTE AND ONLINE PAYMENT CLAIMS
  • Designed plans to improve operations and suggested changes to systems for overall organization.

Education

B.com - General

SRM University
Chennai, Tamil Nadu

HSC - undefined

Sri Sitaram Vidyalaya Matric Hr Sec School
Chennai, Tamil Nadu

SSLC - undefined

Sri Sitaram Vidyalaya Matric Hr Sec School
Chennai, Tamil Nadu

Skills

Microsoft Officeundefined

Certification

District level winner in KHO-KHO (2016 & 2018)

Declaration

I hereby declare that the facts given above are genuine to the best of my knowledge and belief.

Timeline

Operations Analyst

NatWest
07.2022 - Current

B.com - General

SRM University

HSC - undefined

Sri Sitaram Vidyalaya Matric Hr Sec School

SSLC - undefined

Sri Sitaram Vidyalaya Matric Hr Sec School

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R SATHYA Operational Analyst