R SATHYA
Operational Analyst
Chennai
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
year of professional experience
2
2
Certifications
2
2
Languages
Work History
Operations Analyst
NatWest
Chennai
07.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.communicated with vendors regarding backorder availability, future inventory, and special order.
- Delivered exceptional customer support by addressing unique concerns, leading to improved customer satisfaction and retention rates.
- Served as a resource for colleagues and new joiners, sharing knowledge and insights to facilitate team development.
- Utilized comprehensive understanding of financial operations and risk management to maintain the security and integrity of customer accounts.
- Identified and reported suspicious activities, playing a crucial role in fraud prevention.
- Investigated fraud and scam transactions
- Investigated ATM, RETAILER DISPUTE AND ONLINE PAYMENT CLAIMS
- Designed plans to improve operations and suggested changes to systems for overall organization.
Education
B.com - General
SRM University
Chennai, Tamil NaduHSC - undefined
Sri Sitaram Vidyalaya Matric Hr Sec
School
Chennai, Tamil NaduSSLC - undefined
Sri Sitaram Vidyalaya Matric Hr Sec
School
Chennai, Tamil NaduSkills
Microsoft OfficeTally ERP 9Proficient in MS Excel & MS WordAdaptableOptimistic ApproachQuick LearnerConflict ResolutionCommunication & Analytical skills
Complaint resolution
Retail materials management
Complaint resolution
Business planning
Technical Writing
Workflow Analysis
Web-based reporting tools
Report preparation
Stock management
Route dispatch
Operations analysis
Needs assessments
Certification
District level winner in KHO-KHO (2016 & 2018)
Declaration
I hereby declare that the facts given above are genuine to the best of my knowledge and belief.
Timeline
Operations Analyst
NatWest
07.2022 - Current
B.com - General
SRM University
HSC - undefined
Sri Sitaram Vidyalaya Matric Hr Sec
School
SSLC - undefined
Sri Sitaram Vidyalaya Matric Hr Sec
School