Rahul Savaikar
Ponda,Goa
Summary
Results-driven Jira Administrator with extensive experience in managing and optimizing Jira instances. Strong problem-solving skills and a commitment to continuous improvement.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior Applications Engineer
TomTom India Pvt. Ltd.
05.2014 - 11.2023
- Integrated Jira with Workday to streamline work logging processes, reducing redundant entries by 70% and enhancing operational efficiency
- Collaborated with the Power BI team to integrate Jira's MySQL database with the Power BI cube, simplifying the reporting process and reducing manual data entry efforts by 50%
- Led the implementation of Jira for managing projects within the Maps team, resulting in a 35% improvement in project completion rates by providing clear visibility into task assignments and progress
- Developed and maintained a centralized Confluence space for Maps team documentation, which improved knowledge sharing and reduced onboarding time for new team members by 40%
- Created automation tools that reduced manual reporting efforts by 50%, allowing team members to focus on high-priority tasks related to map updates and feature enhancements
- Analyzed system performance related to mapping applications, leading to a 20% decrease in response times and improved user experience
- Worked closely with cross-functional teams, including developers and product managers, to enhance mapping features, achieving a 15% increase in customer satisfaction ratings based on feedback from end-users.
Senior Engineer - Systems
SunGard Software Solutions (India) Pvt. Ltd.
03.2012 - 04.2014
- Designed and implemented quality control processes that increased customer satisfaction ratings by 15% through improved service delivery
- Managed the configuration and administration of Jira for multiple projects, leading to a 35% increase in project completion rates due to improved task management.
- Contributed to a 25% increase in project completion rates by enhancing communication and collaboration, leading to more efficient workflows and timely delivery of project milestones.
- Recommended and executed improvements that led to a 15% increase in operational efficiency and a 20% reduction in project completion times.
Assistant Unit Manager
Mphasis an HP Company
03.2007 - 02.2012
- Developed standard operating procedures (SOPs) in Confluence that streamlined operations and reduced compliance-related issues by 25%
- Implemented Jira for tracking team assignments, leading to a 30% improvement in task completion rates within deadlines
- Resolved over 200 Jira-related support tickets monthly, achieving a resolution rate of 95% within the first contact.
- Spearheaded and implemented new projects to expand scope of engagement.
- Developed internal policies and procedures for effective team management.
Hardware & Networking Technician
Laxmi Narayan Cashew Factory
01.2006 - 12.2006
- Successfully installed cabling and wireless routers for data communications networks, ensuring reliable connectivity for 3 systems
- Monitored operational and security procedures for all systems, leading to a 20% reduction in downtime through proactive maintenance and timely troubleshooting.
Hardware & Networking Technician
Sri Venkateshwara Enterprises
07.2003 - 12.2005
- Installed and configured cabling systems for data communications, enhancing network access for 30+ users
- Performed regular system patches and updates which improved overall system security and reduced vulnerabilities by 15%.
Education
Diploma in Hardware And Networking -
Sikkim-Manipal University
Goa, India05.2004
Bachelor of Computer Applications - undefined
Goa University
Goa, India05.2003
Skills
- API Development
- AWS Certified Solutions Architect
- Continuous Integration Systems
- Data Storage and Retrieval
- Git
- GitHub
- ITIL
- Microsoft Azure Fundamentals
- MySQL
- Performance Optimization
- Scrum/Kanban
- System Architecture Design
- Active Listening
- Client Communication
- Customer-Oriented
- Teamwork and Collaboration
- Agile
Certification
- AWS Certified Solutions Architect, CXNENYB2ENVE1JC8, 02/11/2019, 02/11/2022
- Microsoft Certified: Azure Fundamentals, H427-5781, 05/30/2020
- DASA DevOps Fundamentals, 12/06/2019
- ITIL V3 Foundation
Affiliations
Atlassian Community
Languages
English
Hindi
Marathi
Konkani
Timeline
Senior Applications Engineer
TomTom India Pvt. Ltd.
05.2014 - 11.2023
Senior Engineer - Systems
SunGard Software Solutions (India) Pvt. Ltd.
03.2012 - 04.2014
Assistant Unit Manager
Mphasis an HP Company
03.2007 - 02.2012
Hardware & Networking Technician
Laxmi Narayan Cashew Factory
01.2006 - 12.2006
Hardware & Networking Technician
Sri Venkateshwara Enterprises
07.2003 - 12.2005
Bachelor of Computer Applications - undefined
Goa University
Diploma in Hardware And Networking -
Sikkim-Manipal University
Similar Profiles
Shuvra MandalShuvra Mandal
Support Specialist II - Geospatial Data Operations at Tomtom India Pvt. Ltd.Support Specialist II - Geospatial Data Operations at Tomtom India Pvt. Ltd.
Ajinkya SuryawanshiAjinkya Suryawanshi
Senior Digital Cartographer at TomTom India Pvt LtdSenior Digital Cartographer at TomTom India Pvt Ltd
Marlene MathewMarlene Mathew
System Analyst at TomTom India Pvt. Ltd.System Analyst at TomTom India Pvt. Ltd.