R.S. Ganeshkumar
Business Technology Manager
Chennai
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Lead Tech Manager (AVP)
Standard Chartered Global Business Services PVT LTD
2 2013 - Current
- Project Management for Technology Infrastructures, Voice, Network, Application and New office setup
Team Leader - Customer Support
Equant Technology Services (India) Pvt. Ltd.
2010.04 - 2013.02
- Worked as a Single point of contact for entire Service Delivery & project related activities in Standard Chartered Bank, Bangalore (Brigade Tech Park) & Chennai (Bascon Towers) in India.
Technical Consultant - Customer Support
GTL Pvt Ltd
2006.06 - 2010.04
- Managing, troubleshooting the Nortel Meridian EPABX systems.
Technical Consultant - Contract
GTL Pvt Ltd.
2003.04 - 2006.05
- Managing day to day Monitoring of Nortel EPABX and MSS 7480 systems.
Education
Bachelor of Engineering (E. C. E) -
Adhiparasakthi Engineering College (Madras University)
H. S. C - undefined
Town Higher Secondary School (State Board)
Skills
Avaya Aura Contact Center
Nortel Contact Center 50 & 60
Verint Voice Loggers
Aspect Dialers
Intervoice IVR Applications
Genesys
CTI
Inter Voice IVR
Polycom RPD
Fax2Mail
Desktops
Laptops
Servers
Nortel Communication Servers
Nortel Passports
Nortel EPABX
Call pilot
Meridian Mail
AVAYA Voice Gateways
Aspect DCP
Polycom
Crestron
Jabra
Triple play
Bright Sign
Biamp
Shure
Tech Project Management
Service Delivery of various projects as per SLA/OLA and manage daily operations of the services rendered
Managing relationships with OEMs, Vendors, internal & external teams
Mapping the requirements and providing best solutions involving evaluation and definition of scope of project and finalization of project requirement
Providing end to end management of projects from conceptualization and visualization to technology mapping and final execution of projects
Handling various technical aspects like project documentation, system design and integration, risk mitigation and taking appropriate actions
Holding review meetings to monitor the progress of the project as per schedule and ensuring timely completion and delivery of the project
Develop robust business continuity and DR plans for individual projects
Extensive hands on experience in Wintel, Voice, VoIP, Unified Communications, Converged Communications & Contact Center Communications
Experience in facing audits, regulators (DoT) and taking corrective actions
Business Technology management
Strong communication and interpersonal skills
Good knowledge of computers and digital technology
Strong knowledge of Pre-bid technical support
Strong analytical and problem-solving skills to address the customer issues effectively
Good team management with positive attitude and initiative
Very strong on customer orientation and client management
Vendor and OEM Management
Contract Management
Cross-Functional Teamwork
Problem-solving abilities
Problem-Solving
Teamwork and Collaboration
MS Office
Multitasking
Positive Attitude
Team Collaboration
Emergency Response
Cost Control
Project Planning
Customer Relationship Management
Adaptability and Flexibility
Computer Skills
Project Management
Accomplishments
- Customer Excellence award from GTL PVT LTD
- Cash award with WELL DONE card from Scope International PVT LTD
- Flare of the Month award AUG 2009 from Equant Technologies Services
- Flare of the Quarter 2009 team award from Equant Technologies Services
- Flare of the Quarter 2010 award from Equant Technologies Services
Trainingprogramscertifications
- Witness Contact recorder 6.0 3 day Work shop by Witness Systems, Bangalore
- Nortel Contact Centre Manager Administration 6.0 by Nortel, Bangalore - Certified
- Verint 9.3 training with certification by Verint Systems, Gaurgaon- Certified
- Aspect Ensemble Pro 6.1 with certification by Aspect, Chennai- Certified
- Genesys Framework, Universal Routing & Solution Reporting 7 - Certified
- AVAYA Professional Design Specialist- Certified
Personal Information
Date of Birth: 12/01/78
Projectshandled
- GCC Movement to Shyamala towers
- GCC Verint migration from 9.0 to 11.1
- GCC Nortel contact center suite to Avaya Aura Migration
- SCGBS India Voice logger consolidation from multiple NICE loggers to Verint logger
- Project Daylight – SCGBS India Business processing split operation setup at Bangalore
- Project Petronas – SCGBS Haddows core network building resiliency setup
- FMO UK Contact center migration to India
- Sanctions countries voice call blocking in all the SCGBS voice infrastructure
- Project Juniper – Sanctions countries call retrieval
- AskHR contact center setup at Bangalore
- ITSC contact center migration to Avaya for India & Malaysia
- Project Merlion – New office setup at Futura Tech Park Chennai for Technology
- CnC setup at Chennai
- Global Learning Centre setup at Haddows
- New office setup at RMZ Eco World Bangalore
- Extended Software Development Facility (ESDF) setup at vendor locations for Capgemini, HCL, CTS, TCS
- Verint I360 15.2 end to end implementation and migration for GBS Enterprise and CCC
- Project Marvel – New office setup at RMZ Eco World
- Global Data Centre – DWE (Desktop walkthrough exercise)
- Project Schneider – Country Data Centre optimization and foot print reduction
- Business process transition from country to GBS India
- Pandemic support & crisis management
- Fax2Mail – Cloud Fax roll out for multiple countries
Certification
Professional scrum master
Timeline
Professional scrum master
2022-04
Team Leader - Customer Support
Equant Technology Services (India) Pvt. Ltd.
2010.04 - 2013.02
Technical Consultant - Customer Support
GTL Pvt Ltd
2006.06 - 2010.04
Technical Consultant - Contract
GTL Pvt Ltd.
2003.04 - 2006.05
Lead Tech Manager (AVP)
Standard Chartered Global Business Services PVT LTD
2 2013 - Current
Bachelor of Engineering (E. C. E) -
Adhiparasakthi Engineering College (Madras University)
H. S. C - undefined
Town Higher Secondary School (State Board)