R.S. Ganeshkumar

Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

• Customer Excellence award from GTL PVT LTD
• Cash award with WELL DONE card from Scope International PVT LTD
• Flare of the Month award AUG 2009 from Equant Technologies Services
• Flare of the Quarter 2009 team award from Equant Technologies Services
• Flare of the Quarter 2010 award from Equant Technologies Services

• Witness Contact recorder 6.0 3 day Work shop by Witness Systems, Bangalore
• Nortel Contact Centre Manager Administration 6.0 by Nortel, Bangalore - Certified
• Verint 9.3 training with certification by Verint Systems, Gaurgaon- Certified
• Aspect Ensemble Pro 6.1 with certification by Aspect, Chennai- Certified
• Genesys Framework, Universal Routing & Solution Reporting 7 - Certified
• AVAYA Professional Design Specialist- Certified

• GCC Movement to Shyamala towers
• GCC Verint migration from 9.0 to 11.1
• GCC Nortel contact center suite to Avaya Aura Migration
• SCGBS India Voice logger consolidation from multiple NICE loggers to Verint logger
• Project Daylight – SCGBS India Business processing split operation setup at Bangalore
• Project Petronas – SCGBS Haddows core network building resiliency setup
• FMO UK Contact center migration to India
• Sanctions countries voice call blocking in all the SCGBS voice infrastructure
• Project Juniper – Sanctions countries call retrieval
• AskHR contact center setup at Bangalore
• ITSC contact center migration to Avaya for India & Malaysia
• Project Merlion – New office setup at Futura Tech Park Chennai for Technology
• CnC setup at Chennai
• Global Learning Centre setup at Haddows
• New office setup at RMZ Eco World Bangalore
• Extended Software Development Facility (ESDF) setup at vendor locations for Capgemini, HCL, CTS, TCS
• Verint I360 15.2 end to end implementation and migration for GBS Enterprise and CCC
• Project Marvel – New office setup at RMZ Eco World
• Global Data Centre – DWE (Desktop walkthrough exercise)
• Project Schneider – Country Data Centre optimization and foot print reduction
• Business process transition from country to GBS India
• Pandemic support & crisis management
• Fax2Mail – Cloud Fax roll out for multiple countries

Professional scrum master