Summary
Overview
Work History
Education
Skills
Timeline
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R.Sharmela Devee

R.Sharmela Devee

Chennai

Summary

I’m a sales professional with over 7 years of experience selling low-code/no-code products to customers across Europe and the Middle East. I love building genuine relationships and helping customers find solutions that truly make a difference.

Overview

8
8
years of professional experience

Work History

Sales Lead Manager - EMEA

Kissflow
01.2022 - Current
  • Own the entire sales process: prospecting, discovery, proposal, negotiation, and closing, ensuring a seamless experience for customers.
  • Managed a team of 4 and achieved a 100% success rate in meeting annual goals.
  • Manage a portfolio of commercial and enterprise customers, consistently exceeding sales targets and quotas by [89]%.
  • Build and maintain strong, trust-based relationships with C-level and senior stakeholders across industries.
  • Develop strategic account plans to identify new opportunities within top-tier accounts while expanding our footprint.
  • Collaborate closely with pre-sales engineers and product teams to deliver compelling demos and solution proposals.
  • Work alongside customer success teams to ensure customers achieve their goals, supporting adoption and renewal.

Customer Success Manager

Yellow.ai
07.2021 - 01.2022
  • Analyzed customer feedback to identify areas for improvement, leading to enhanced product offerings.
  • Assisted customers with onboarding and product setup to foster successful adoption and usage.
  • Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
  • Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.

Technical Product Specialist

Kissflow
12.2019 - 06.2021
  • Responsible for the entire sales cycle for the product, adding new logos in EMEA and UK region's Small and Medium business.
  • Responsible for qualifying and validating the inbound lead, qualifying the opportunity of the prospect, identifying the fitment of the product with respect to the customer's requirements, performing product walkthrough with respect to the business challenges of the prospect, sending proposals to the prospects based on solution pitched and taking it to closure.
  • Utilize CRM to provide and record timely and accurate sales activities and status updates.
  • Acting as a single point of contact for all Presale activities which involve serving as an intermediary between support, engineering teams till the closure of the prospect.
  • Following up regularly with the prospect with regards to the product usage and challenges until the end of the trial period.
  • Initiating and helping the prospect if any trial extension needed or if any POC needed to perform before making the buying decision.
  • Maintaining a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs. -Handling product gaps and suggesting any workaround with the help of the support team.

Sales Development Representative

Kissflow
11.2017 - 11.2018
  • Increased sales leads by implementing targeted outreach strategies and personalized followups.
  • Streamlined lead management process by utilizing CRM software to track interactions and maintain organized customer information.
  • Built and managed accurate sales pipeline to maintain high volume of activity.
  • Achieved and exceeded monthly and annual sales targets.
  • Consistently exceeded quarterly quotas through diligent prospecting efforts, strategic account management, and persistence in closing deals.

Education

Bachelor of Civil Engineering - Civil Engineering

SRM University
Chennai, India
07-2017

Skills

-Consistently exceed quotas
-Build and nurture trusted relationships with C-level and key stakeholders, becoming a valued partner, not just a vendor
-Expert at managing complex, end-to-end sales cycles, from prospecting to closing and post-sale support
- Customer-first mindset, always focused on delivering real value and meaningful outcomes
- Clear, warm communicator with strong follow-through, ensuring customers feel supported at every step
-Strategic in account planning and pipeline management, identifying opportunities that align with customer goals and business growth
-Thrive in fast-paced, evolving environments, staying adaptable while maintaining focus on results

Timeline

Sales Lead Manager - EMEA

Kissflow
01.2022 - Current

Customer Success Manager

Yellow.ai
07.2021 - 01.2022

Technical Product Specialist

Kissflow
12.2019 - 06.2021

Sales Development Representative

Kissflow
11.2017 - 11.2018

Bachelor of Civil Engineering - Civil Engineering

SRM University

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R.Sharmela Devee