R.S.Jamal Ahamed
Senior Team Leader IT
Chennai
Summary
Passionate and goal-oriented IT expert with more than 13 years of experience in overseeing system administration and network management. Demonstrated success in steering intricate IT projects, guiding cross-functional teams, and guaranteeing the flawless functionality of vital systems. Proficient in promptly troubleshooting and resolving technical issues to minimize downtime. Skilled in formulating and enforcing IT policies, enhancing network performance, and prioritizing cybersecurity. Possesses excellent communication and leadership skills, coupled with a dedication to fostering innovation and delivering top-tier solutions. Eager to leverage my expertise in a dynamic IT leadership role, contributing to the success of an organization.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Senior Team Leader
Precision Infomatic M Pvt Ltd
Chennai
06.2022 - Current
- Managed the helpdesk team consisting of RIM engineers and MIS executives at Agarwal Eye Hospital.
- Managing technical issues related to firewalls and desktops across PAN India branches.
- Overseeing the creation, assignment, and resolution follow-up of incidents in the ME tool, encompassing both Infrastructure and Application domains.
- Handling the collection of new assets, updating the asset master, generating E-waste reports, and affixing asset label stickers
- Overseeing activities related to PM, PAV, firewall load balancing, and biometric MAC binding for efficient execution.
- Set clear team goals and delegated tasks and set deadlines.
- Discovered training needs and provided coaching.
- Developed strategies to promote team member adherence to company regulations and performance goals.
- Conducted team member meetings and updated members on best practices and continuing expectations.
- Produced weekly, daily and monthly activity reports and forecasts.
- Built strong relationships with customers through positive attitude and attentive response.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Managing interactions with printer vendors, desktop, ISP providers and new vendors to facilitate seamless operations.
- Communication: Responding to messages in WhatsApp Agarwal groups to facilitate effective communication.
- Coordinating with the backend team for touch support engineers and providing telephonic support for hardware, network, and biometric incidents.
- Conducting review meetings of pending service calls, managing new service requests, and coordinating spare parts for break-fix situations.
System Administrator
Sign Sites Publicities
Chennai
03.2017 - 05.2022
- Evaluated software products to determine compatibility with existing systems.
- Ensure the proper functioning of email and data storage networks.
- Monitor and implement necessary updates proactively.
- Provide support and administration for third-party applications.
- Uphold network security and ensure continuous connectivity.
- Operate master consoles to monitor computer systems and networks, coordinate network access, and conduct vulnerability testing.
- Establish user accounts, permissions, and passwords.
- Resolve end-user-reported problems promptly.
- Define and enforce network policies and procedures.
- Specify system requirements and design effective solutions.
- Research and provide recommendations on server system administration.
- Consult with clients to determine system requirements and design appropriate solutions.
- Collaborate with IT support personnel for effective system management.
- Conduct data backups and execute disaster recovery operations.
- Perform routine network startup and shutdown procedures, maintaining accurate control records.
- Analyze equipment performance records to assess the need for repair or replacement.
- Maintain comprehensive logs related to network functions, as well as records of maintenance and repairs.
- Ensure optimal efficiency of employees’ workstations and sustained connectivity to the central computer network.
Service In Charge
KM Computers
Chennai
11.2010 - 03.2017
- Laptop Servicing in Chip level using BGA Rework station
- Installating new servers and workstations in client places
- Using BGA Rework Station integrating Graphics cards and reballing the graphics card chip and Bluetooth also North and South Bridges
- Handled the service engineers assiging insatllation and service call Keeping everyday meeting & review with team members Co-ordinate with SLC’s and assigning the calls as per ETA
- To promote innovation efficiency and customer focus in service delivery Communicating courteously with customers by telephone, email, letter and face to face
- Handling and solving customers problems,which may be escalation or long-standing problems that have been happened by service engineers or SLC’c
- Generating the reports on service statistics
- Monthly review with team members & discuss possible improvements to improve customer service
- Being involved in staff recruitment and appraisals
- Conducting weekly technical training for service engineers.
Customer Support Engg
Wintech Systems & Services
Chennai
02.2006 - 06.2010
- Setting up LAN network, crimping and supervising the LAN cabling
- Interconnecting WANs (ISDN and Point-to-Point) resulting in optimum performance and minimum downtime
- Taking care of all desktop and network related issues
- Maintenance the system inventory, updating the latest packages and services
- Monitoring, maintaining and reporting daily, weekly and monthly basis on network LAN and WAN for maximum performance Responsible for complete the task within the timeline assigned by Wipro
- Installing and configuring Lotus notes 6 in client networks
- Possess extensive knowledge of network troubleshooting with hardware devices and software servers Applications security, Anti-virus & Patches updation
- Installing configuring and troubleshooting MS Outlook
- Delphi 6 database installation, configuration, troubleshoot and support
Education
D.E.E.E - Electrical, Electronics And Communications Engineering
Mohamed Sathak Polytechnic
Kilakarai, Tamil Nadu 06.2002 - 05.2005
Skills
Infrastructure planning
Leadership Skills
Communication Skills
Project Management
Problem Solving and Decision Making
Customer Focus & Continuous Improvement:
Role Responsibilities
Setting up LAN network, crimping and supervising the LAN cabling., Interconnecting WANs (ISDN and Point-to-Point) resulting in optimum performance and minimum downtime., Taking care of all desktop and network related issues., Maintenance the system inventory, updating the latest packages and services., Monitoring, maintaining and reporting daily, weekly and monthly basis on network LAN and WAN for maximum performance, Responsible for complete the task within the timeline assigned by Wipro., Installing and configuring Lotus notes 6 in client networks., Possess extensive knowledge of network troubleshooting with hardware devices and software servers, Applications security, Anti-virus & Patches updation., Installing configuring and troubleshooting MS Outlook., Delphi 6 database installation, configuration, troubleshoot and support, Laptop Servicing in Chip level using BGA Rework station., Installating new servers and workstations in client places., Using BGA Rework Station integrating Graphics cards and reballing the graphics card chip and Bluetooth also North and South Bridges., Handled the service engineers assiging insatllation and service call, Keeping everyday meeting & review with team members, Co-ordinate with SLC’s and assigning the calls as per ETA., To promote innovation efficiency and customer focus in service delivery, Communicating courteously with customers by telephone, email, letter and face to face., Handling and solving customers problems,which may be escalation or long-standing problems that have been happened by service engineers or SLC’c., Generating the reports on service statistics., Monthly review with team members & discuss possible improvements to improve customer service., Being involved in staff recruitment and appraisals., Conducting weekly technical training for service engineers., Possess extensive knowledge of network troubleshooting with hardware devices and software servers, Maintenance the system inventory, updating the latest packages and services., Applications security, Anti-virus & Patches updation., Installing configuring and troubleshooting MS Outlook., Develops procedures, programs and documentation for backup and restoration of host operating systems and host-based applications.
Area Exposure
- Installing & troubleshooting the problems in System Hardware.
- Troubleshooting and Configuration based on TCP/IP.
- Installing Anti-virus and removing virus problems.
- Setting up LAN network, crimping and supervising the LAN cabling.
- Maintenance the system inventory, updating the latest packages and services.
- Monitoring, maintaining and reporting daily, weekly and monthly basis on network LAN and WAN for maximum performance
- Installing and configuring Lotus notes 6 in client networks.
- Applications security, Anti-virus & Patches updation.
- Installing configuring and troubleshooting MS Outlook.
Personal Information
- Father's Name: R.Shanmugaraj
- Date of Birth: 02/15/86
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Course Completed
- AWS
- CCNA
- MCSE
- Checkpoint
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.
Timeline
Senior Team Leader
Precision Infomatic M Pvt Ltd
06.2022 - Current
System Administrator
Sign Sites Publicities
03.2017 - 05.2022
Service In Charge
KM Computers
11.2010 - 03.2017
Customer Support Engg
Wintech Systems & Services
02.2006 - 06.2010
D.E.E.E - Electrical, Electronics And Communications Engineering
Mohamed Sathak Polytechnic
06.2002 - 05.2005