R. SRIKANT KUMAR
Summary
A Self-motivated, Sincere, Hardworking, and Honest Servant Leader with more than 16+ years of Health care domain experience with primary expertise in Agile Mindset, Excellent Communication Skills, Multi-tasking, Conflict Management, Relationship-building along with Design, Development, Implementation, Maintenance, and Improvement of Processes and Root Cause Analysis, Gap Analysis, Troubleshooting, etc.
With a vision to scale new heights in my career and work with the best minds in the industry, in intended to implement skills and abilities with the positive perspective of being valued intuitive, knowledgeable, resourceful, innovative, dynamic, flexible, and competitive for the organization with the changing scenario of the world. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
Languages
Work History
Assistant Manager
Optum Global Solutions (India) Pvt. Ltd.
- Currently working for USA based client as Assistant Manager
- Reviewing Staffing as per forecast, overseeing performance and implementation
- Cost reduction & margin improvements initiatives for internal and Customer
- Interacting with clients for effective business relationships
- Ensure performance is in line with the P&L goals
- Reviewing & approving monthly invoices for billing
- Leading change control management and implementing changes through change requests
- Collaborating with top management for developing strategic plans related to operational activity
- Leading and Tracking overtime done for the service and taking appropriate approvals from the client on a monthly basis for billing and invoice generation
- Recognizing & minimizing any risk with effective business continuity & mitigation plans
- Analyzing monthly productivity & Quality reports for the team to gauge the improvement level for highlighting additional efficiency
- Managing effective succession planning for the service.
Sr. Team Leader
Wipro Ltd
- Currently working for USA based client as team leader
- Handling a group of 35 advisors and driving team performance
- Assignment or work and ensure work is being completed in time
- Creating the monthly business report to present client with all KPI and KRA
- Preparing team level reports and managing client escalations
- Coaching and mentoring advisors to optimize performance
- Finding the areas of automation for process enhancement
- Finding the talent in the team and helping them to grow for next level
- Driving changes and managing clients and enhancing performance for the team and process
- Making sure a good and friendly work environment within the team to make work place better
- Making sure everyone stays positive in this WFH environment
- Conducting R&R and fun activities to have team motivated
- Work on the team performance appraisal as per the performance
- Employee Engagement
- Training and Coaching
- Automation (RCM).
Senior Customer Service Executive
Intelenet Global Services P Ltd
- Processing medical Rx (prescriptions) which are to be sent to the payers i.e
- Insurance companies for claims on behalf of the health care company (Apria) by using different software tools
- Determination of claim benefits based on Insured Health History & Insurance plan, Maintain personal health information security as required by US law, Refer medical dictionaries & certificate of coverage to determine the coverage of Diagnosis’s submitted by Claimant.
Customer Service Representative
Reliance BPO
- Customer Service (Voice)
Industrial Market Research Consultant
AC Nielsen ORG-MARG
- Market Study & Survey in different Industrial Product.
Education
Skills
Operational Rigor/ Delivery Excellence
Automation Assessment and Implementation
Contract Negotiations and Pricing
Employee Performance Evaluations
Cost Reduction
Recruiting and interviewing
Operations Management
CSAT & NPS for business units
Resource handling and Mobilization
Business analytics
Report specialist
Project and People Management
Project Management tools
Data Requests & Referrals
Health Insurance Portability and Accountability Act (HIPAA)
Analyzing and solving moderately complex problems
Change Management
Managing multiple stakeholders/ Clients relationship
Creative thinker, luminary, problem solver and decision maker
Quick learner
Accomplishments
- Awarded as the best team leader of the quarter in (OND 2019, AMJ 2020, JAS 2021)
- Awarded as best SME of the quarter for Quarter 2 (2018)
- Team received the best team performance award for different quarters during the year 2019, 2020, and 2021
- Significant contributions to automate the process for process enhancement
- Key role in planning and implementation of new claims process at Hyderabad branch
Professional Highlights
- 12+ years of experience in US Healthcare domain for both Payer and Provider
- 5+ years of expertise in business analytics
- 10+ years of experience in creating timely reports such as quality reports, productivity reports, inventory reports, etc.
- 5+ years of experience in people management
- 5+ years of experience in project management
- 3+ years of experience in working for Automation & Analytics
- Proficient in Health Insurance Data Requests & Referrals
- 12+ years of knowledge in Health Insurance Portability & Accountability Act (HIPAA)
- Expertise in analyzing and solving moderately complex problems
- Expertise in creating new solutions, leveraging and, where needed, adapting existing methods and procedures
- Good at Change Management
- Expertise in establishing and managing multiple stakeholders / clients relationship
- Have clear understanding of the strategic direction set by senior management as it relates to team goals
- Hold frequent meaningful conversations with team members to discuss performance, coaching and feedback, training needs, and career discussions
- Monitor & drive team performance, including throughput and quality as per defined metrics
- Responsible to interact with peers and/or management levels with clients or internal stakeholders
- Determining methods and procedures on new assignments even with minimal guidance
- Good at managing medium-small sized teams and/or work efforts at a client or within organization
- A creative thinker, luminary, problem solver and decision maker who balances needs of operational priorities with the organizational goals
- Expertise to perform under pressure
- Skilled to be a quick learner
- Aimed at meeting deadlines
- Inclusive and thoughtful leadership
- Excellent communication skills
Hobbies
Long driving with car and Postal stamp collections
Timeline
Assistant Manager
Optum Global Solutions (India) Pvt. Ltd.
Sr. Team Leader
Wipro Ltd
Senior Customer Service Executive
Intelenet Global Services P Ltd
Customer Service Representative
Reliance BPO
Industrial Market Research Consultant
AC Nielsen ORG-MARG