Ruba Mohanraj
Hyderabad
Summary
Experienced Customer Retention Specialist adept at enhancing brand reputation and fostering loyalty through personalized product education. Proven record of delivering exceptional service by deeply understanding customer needs. Enthusiastic and committed to making a positive impact on organizational success
Overview
5
5
years of professional experience
Work History
Customer Retention Management - Specialist
Neeman's Private Limited
Hyderabad
02.2024 - Current
- Working closely with the Content & Design team for better email templates & content
- Maintained positive working relationship with fellow staff and management.
- Assessed company operations for compliance with safety standards.
- Determined consumer needs to provide products and services appealing to larger market.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Customer Retention Management Executive
Freshtohome Foods Private Limited
Bangalore
10.2021 - 02.2024
- Achieved notable customer engagement and loyalty enhancements through successful implementation of impactful retention strategies
- Assisted in the development of annual budgets and monitored expenses throughout the year.
- Collaborated with vendors, suppliers negotiating contracts, agreements for materials, services required.
- Identified potential new business opportunities and developed plans to capitalize on them.
- Maintained up-to-date knowledge of industry trends and best practices.
- Coordinated cross-functional teams for special projects as needed by upper management.
- Collaborated with team members to develop innovative solutions to challenging problems.
- Developed reports for senior management summarizing key performance indicators.
Customer Support Associate
Reliance Jio
Bangalore
09.2019 - 10.2021
- Proficient in providing exceptional customer support through various channels including phone, email, and chat
- Analyzed customer service trends and created solutions to address them.
- Assisted with training new team members on customer service procedures and policies.
- Resolved customer inquiries in a timely manner.
- Developed strategies for resolving difficult customer situations.
- Followed up with customers after each interaction to ensure satisfaction.
Education
Master of Business Administration -
Rajiv Gandhi Institute of Technology
10.2023
Bachelor of Commerce: Professional Accounting -
CMS College of Science & Commerce
04.2019
Skills
- Interpersonal Communication
- Problem-solving abilities
- Customer-centric approach
- Campaign Management
- Automation and Workflow Management
- Team building
- Teamwork and Collaboration
- Attention to Detail
- Analytical Skills
Accomplishments
- Achievements/Tasks
Personal Information
Title: Customer Retention Specialist
Languages
- Tamil
- English
- Malayalam
- Kannada
Hobbies and Interests
- Reading
- Travelling
- Gardening
Languages
Malayalam
First Language
English
Proficient (C2)
C2
Tamil
Advanced (C1)
C1
Kannada
Proficient (C2)
C2
Timeline
Customer Retention Management - Specialist
Neeman's Private Limited
02.2024 - Current
Customer Retention Management Executive
Freshtohome Foods Private Limited
10.2021 - 02.2024
Customer Support Associate
Reliance Jio
09.2019 - 10.2021
Master of Business Administration -
Rajiv Gandhi Institute of Technology
Bachelor of Commerce: Professional Accounting -
CMS College of Science & Commerce
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