Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rubaganesh S

Chennai

Summary

As a seasoned professional with over 15 years of experience, I possess a process-oriented approach. I have extensive expertise in managing Digital Transformation and Automation initiatives, leveraging an Agile mindset through methodologies like SCRUM and the Kanban framework. Additionally, I have a strong background in DevOps practices, utilizing a variety of tools and effectively implementing change management tools, processes, policies, and procedures.

Overview

17
17
years of professional experience
5
5
Certification

Work History

Functional Lead

HCLTech
01.2022 - Current
  • Foundation-level workflow & process build for HCL's Cloud Factory initiative to deliver cloud DevOps services as a product to customers.
  • Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
  • Formulating processes and workflows, in Jira for agile – Scrum & Kanban framework of delivery
  • Led sprint reviews and planning meetings to promote full team engagement.
  • Facilitating communication between the go-to-market, delivery, and Jira administrative teams to ensure smooth project execution
  • Managed product backlog and supported Scrum framework for fortnight sprint releases.
  • Assisting in the creation of work breakdown structures, effort calculations, and story points for Business Process model simulation.
  • Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
  • Anticipated impediments to team delivery involving cultural barriers and logistical challenges.
  • Drove Scrum team progress to overcome obstacles and realize success throughout the life of each sprint.
  • Supported team using servant leadership style and leading by example.
  • Coached teams in Agile practices and provided the necessary training to create a positive mindset toward Agile methodologies.
  • Applied agile methodology to shorten cycle time and achieve target margins.
  • Assessed each scrum team member's responsibilities and delegated tasks to balance each employee's workload.
  • Managed work and project responsibilities by assigning tasks to internal individuals.
  • Acted as a go-to resource for the engineering team, providing clarity on tasks, gathering missing assets or requirements and handling project changes.

Automation Lead

HCL Technologies
07.2020 - 12.2021
  • Automation Governance
  • Working on Operations & Project Automation Task
  • Fixed identified issues to improve workflows.
  • Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
  • Coordinating with Operation Team leads and SMEs for understanding the tasks delivered manually
  • Evaluated function and performance of every automation against design standards and customer needs.
  • Worked closely with different departments to develop innovative solutions to functionality issues.
  • Consulting with the developer team and identifying the scope of automation
  • Collaborating with the development team and conducting testing within the development environment.
  • Projecting demo to the client and deploying the automation into Production.
  • Collaborated with product owners to stay current on intended functionality.
  • Assessed bugs and compiled findings along with suggested resolutions for development team members.
  • Met with quality assurance, developers and project managers to assess the scope and sequence of the project.
  • Documented integration issues and vulnerabilities and outlined improvement recommendations.
  • Reviewed all test cases and test scripts for quality and identified additional areas to review.
  • Documented testing procedures for developers and future testing use.

Organizational Change Manager

HCL Technologies
01.2019 - 06.2020
  • Designed processes and systems supporting business needs before, during and after transitions.
  • Oversaw change management efforts to support the implementation of critical initiatives driving technology, process and culture changes.
  • Identified impacted parties, business partners and resources required for planned changes.
  • Managed internal and external client-facing relationships through transitional periods.
  • Created methods to integrate functions, optimize processes and prepare staff through proactive training.
  • Executing and coordinating IT Transformation & Transition program and its associated projects.
  • Develop and manage change communication plans detailing deliverables and deadlines.
  • Manage internal communications to ensure messages are shared consistently throughout the company.
  • Create and integrate change plans for project teams and the overall project plan.
  • Design, develop and execute communication plans.
  • Draft global and targeted communications to key stakeholder groups.
  • Evaluate the effectiveness of change management plans.
  • Led all aspects of change management and training (e.g., Strategy, Content development, communications, etc.) for multiple project implementation and support programs.
  • Applied a structured methodology for leading and executing tactical OCM activities related to IT services (WaaS, M365 and MS Teams).

IT Service Manager

HCL Technologies
01.2017 - 12.2019
  • Participated in high-level change management strategic planning, incorporating input from stakeholders, internal support staff and external factors.
  • Defining and executing ITIL framework for Change, Problem & incident management processes
  • Developed and delivered change management support documentation and manuals.
  • Review and prioritize all Change Requests and evaluate the Change Request.
  • Tables all Change Requests (CR) for Change Advisory Board (CAB) meeting, cascading the agenda with the list of CR to the members and participants.
  • Reviewing all implemented changes to ensure the success rate furthermore to review the objective versus result/outcome of the implementation.
  • Review all outstanding CR and Audit the Change Request.
  • Performing Post-Implementation Reviews (PIR) for all closed, unsuccessful, and urgent change requests.
  • Preparing weekly Change, Problem and Incident SLA Report for weekly review call.
  • Orchestrated cross-functional meetings to coordinate change management strategy implementation across divisional leadership roles.
  • Initiating Problem investigation team & setting up Brainstorming sessions for Problem tickets.
  • Assisting the Technical teams in drafting the RCA.
  • Initiating Calls with the Client to review and approve the Submitted RCA.
  • Tracking the corrective actions and preventive actions.
  • Updating the Process documents & cascading the changes to the Support groups.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Information Technology Analyst

Tata Consultancy Services
07.2014 - 01.2017
  • Extensive administration experience in DevOps [Kubernetes, Docker, and Jenkins].
  • Configured Pods, Containers, and Services.
  • Created and modified HELM charts and YAML files.
  • Implemented Role-Based Access Control (RBAC) for users.
  • Deployed monitoring tools such as Grafana and Prometheus.
  • Migrated customer infrastructure and applications from traditional systems to cloud computing
  • Performed Kubernetes Cluster refresh as needed.
  • Documented processes and procedures for team reference and knowledge article creation.
  • Collaborated with development teams to ensure seamless integration of DevOps tools and practices into the software development lifecycle.
  • Prepared weekly and monthly SLA reports for incidents, change, and problem management.
  • Submitted RCA for P1 and P2 incidents within the SLA.
  • Conducted regular audits and reviews of IT infrastructure to identify areas for improvement and optimization.

System Engineer

Tata Consultancy Services
01.2012 - 06.2014
  • Driving the efficiency and effectiveness of the Critical incident (P1 & P2) management process
  • Providing SLA and KPI reports on a weekly & monthly basis.
  • Initiating the bridge calls and ensuring that all the support teams have participated in resolving the Critical incidents.
  • Cascading the updates to the user group and management about the Critical incident and its progress.
  • Reporting the closure of Critical incident call to the Problem Management Team & concluding the bridge call.
  • Capturing and sharing the Chronology of the Critical Incident.
  • Conducted training sessions for newly hired resources & provided Feedback during their live session.

IT Service Desk Analyst

Accenture
08.2011 - 01.2012
  • Used ticketing systems to manage and process support actions and requests.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Developed and coordinated response processes.
  • Tracked metrics involving critical incidents to model trends, produce reports and make effective recommendations for improvements.
  • Resolved a diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Documented support interactions for future reference.
  • Assisted with updating technical support best practices for use by the team.
  • Handled high-priority incidents with exceptional poise and composure, making quick decisions in an effort to reduce overall impact.
  • Assessed incident priority based on impact to business and escalated issues as necessary.

Senior Technical Support Executive

Sutherland Global Services
02.2010 - 08.2011
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Used ticketing systems to manage and process support actions and requests.
  • Documented support interactions for future reference.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.

Customer Support Executive

SpiceJet Ltd
03.2008 - 12.2009
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.
  • Listened to customers' questions and concerns to provide answers or responses.
  • Provided customers with updates and periodic statements on service developments and changes in trends.

Technical Support Executive

Sutherland Global Services
01.2007 - 03.2008
  • Provided Technical support for end-users of Norton Internet Security & Antivirus.
  • Troubleshooting the technical issues while installing the Norton Internet Security & Antivirus.
  • Capturing the error logs stage by stage while installing the Norton Internet Security & Antivirus.
  • Contributed best practice & New error logs for Knowledge Base & level 2 teams.

Education

Bachelor of Science -

SRM University
Chennai
07.2006

Certified Scrum Master (CSM) IT Information Library Foundations Certification (ITIL) ITIL Service Operation Amazon Web Services Solutions Architect - Associate - undefined

Associate Cloud Engineer - undefined

Skills

  • SCRUM
  • Kanban
  • Atlassian JIRA
  • Backlog refinement & Health Check
  • Requirement Gathering
  • Project Management
  • Stakeholder Management
  • Problem Solving
  • Wireframing & Mind Mapping
  • DevOps
  • AWS Cloud Services
  • Organization Change Management
  • ITIL Change Management
  • ITIL Problem Management

Certification

PGD in Product Management (Upgrad - Duke University)

Certified Scrum Master (Scrum Alliance)

AWS Solution Architect Associate (SAA-02)

ITIL Service Transition

ITIL Service Operations

ITIL Foundation

Timeline

Functional Lead

HCLTech
01.2022 - Current

Automation Lead

HCL Technologies
07.2020 - 12.2021

Organizational Change Manager

HCL Technologies
01.2019 - 06.2020

IT Service Manager

HCL Technologies
01.2017 - 12.2019

Information Technology Analyst

Tata Consultancy Services
07.2014 - 01.2017

System Engineer

Tata Consultancy Services
01.2012 - 06.2014

IT Service Desk Analyst

Accenture
08.2011 - 01.2012

Senior Technical Support Executive

Sutherland Global Services
02.2010 - 08.2011

Customer Support Executive

SpiceJet Ltd
03.2008 - 12.2009

Technical Support Executive

Sutherland Global Services
01.2007 - 03.2008

Bachelor of Science -

SRM University

Certified Scrum Master (CSM) IT Information Library Foundations Certification (ITIL) ITIL Service Operation Amazon Web Services Solutions Architect - Associate - undefined

Associate Cloud Engineer - undefined

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