Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Rubal Garg

Dehradun

Summary

Adept at driving technical program success, I leveraged cross-functional team leadership and stakeholder management at Autodesk to enhance software development lifecycle efficiency. My strategic approach to risk mitigation and building high-performing teams has consistently elevated customer satisfaction and project delivery standards. Skilled in Agile methodologies and relationship management, my tenure marked significant process improvements and operational excellence. Open-minded Senior Technical Program Manager with a history of partnering with executives to define and develop solutions. Adept in all phases of project management and customer relationship building. Significant strengths in cross-functional collaboration to drive effectiveness. Seasoned Technical Program Manager with background in leading cross-functional teams to deliver complex technical projects on time and within budget. Possess strong understanding of software development life cycle, agile methodologies, and program management principles. Known for strategic planning abilities, problem-solving skills, and capacity to drive innovation resulting in improved product quality and operational efficiency. Demonstrated impact through successful project delivery and process enhancement initiatives in previous roles.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Technical Program Manager

Autodesk
Pune, Maharashtra
09.2023 - 12.2024
  • Performed risk management by identifying potential risks associated with projects and developing mitigation strategies.
  • Developed forward-thinking solutions to expected technical issues.
  • Collaborated with software developers to troubleshoot complex technical issues and deliver solutions.
  • Led cross-functional teams in the deployment of technical projects, ensuring timely and within-budget delivery.
  • Facilitated stakeholder meetings to gather requirements and align project objectives with business goals.
  • Developed and maintained project plans, timelines, and roadmaps for multiple projects.
  • Coordinated resources across teams to resolve issues and execute projects efficiently.
  • Developed processes to streamline software development life cycle activities such as planning, coding, testing, and deployment.
  • Collaborated with cross-functional teams such as product management, UX and UI designers, and QA testers on new feature development initiatives.

Sr. Manager (Technical Programs, DevOps and QA)

Exxat Systems Pvt. Ltd.
Pune
01.2020 - 08.2023
  • I played a pivotal role in building, managing, and delivering multiple key functions for the organization. 1) Release Management, 2) Technical Project and Program Management (Framework, DevOps, Module Engineering, and Other Cross-Cutting Teams), 3) Software Quality Assurance Management, 4) DevOps, 5) Tech and Operational Configuration Management Teams, and 6) Technical Product Support and Operational Excellence.
  • Implemented technical and operational strategies to build customer loyalty and retention. Many process improvements for scalability.
  • Expertise in translating technical features and implementation to non-technical audiences.
  • Managed multiple technical projects, product releases, and programs from zero to end (Day 0 to BAU).
  • Managed more than 20 product releases while working with Engineering, QA, and Product teams. Led multiple Scrum teams simultaneously around project/release planning, budget reviews, defining/tracking metrics, stakeholder communication, and keeping track of all ends of the projects for successful delivery. Expertise in project planning, execution, communication, and delivery.
  • Implemented tools and technologies like Azure DevOps, VSTS (TFS), Zendesk, PAQMAN, SonarQube, TestRail, GitHub Copilot, Komodor, Cast AI, Prometheus, Grafana, Kiali, Keycloak, AKS (Azure Kubernetes Services), Azure Application Insights, Snyk, Dynatrace, and more.
  • Streamlined and led software development practices, product management practices, software quality assurance practices, and operations to consistently deliver on targets. These include Agile planning, PI planning, release planning, leading overall release Scrum practices and ceremonies, retrospectives, lean/Kanban implementation, and more.

Quality Assurance Manager (TPM & QA)

Amazon Development Center
Bengaluru
04.2014 - 01.2019
  • I led the Technical Program Management globally in the area of new device launches for Fire Tablets, Fire TV, and Alexa.
  • Led the day-to-day software quality assurance of third-party apps being submitted to the Amazon Appstore for Android for Fire Tablets and FireTV.
  • Successfully managed project management for more than 30 device launches globally, while partnering with Engineering, QA, Product, Marketing, and leadership teams.
  • Successfully launched approximately 20 Fire Tables, approximately 25 Fire TVs, and approximately 200 Fire OS (OTA) globally during my tenure with Amazon.
  • Championed the COE (Correction of Errors) and RCA (Root Cause Analysis) for the entire Amazon Appstore teams.
  • Helped coordinate quality assurance processes throughout the software development life cycle.
  • Documented, triaged, and managed defects in Atlassian JIRA, and worked with developers to facilitate timely resolutions.
  • Established objectives for quality assurance teams, and monitored progress against goals.
  • Coached and set up processes in the Software QA Organization to test functionality, performance, and compliance of products against design specifications to maintain strong development standards, and high customer satisfaction.

Operations Manager (Programs and Quality)

Aon Hewitt (Legacy Hewitt Associates)
Gurgaon
05.2008 - 03.2014
  • I led the operational customer service teams, backend processing teams, and software quality assurance teams for a portfolio of three clients in an HRO business process outsourcing unit.
  • I played a pivotal role as an Implementation Manager, Transition Manager, and was responsible for setting up customer service teams and backend operations teams globally. During my tenure at Aon Hewitt, I set up six major clients as part of day-one implementation. I independently set up customer service teams, operations processes and metrics, backend processing teams, and technologies like CRM, CS Pro, and IVR globally across the US, APAC, Australia, Southeast Asia, and Europe.
  • I championed the lean process teams as I performed six Yellow and Green Belt projects, aimed at cost savings and increasing operational efficiency within multiple teams.
  • Provided organizational leadership and established a business vision to achieve sales, profit, and revenue goals.
  • Elevated customer satisfaction ratings by providing speedy resolutions.
  • Fostered positive relationships with customers to maximize satisfaction, retention, and experience.
  • Directed day-to-day operations by spearheading the implementation of short-term and long-term strategies to achieve business plan and profitability goals.

Sr. Technical Support Officer

HCL Technologies
Noida
06.2006 - 08.2007
  • Created detailed reports on technical support issues encountered by customers.
  • Resolved network connectivity problems for users over the telephone or via remote access tools.
  • Troubleshot hardware and software issues for customers remotely.
  • Achieved service time and quality targets.
  • Maximized customer engagement and satisfaction by delivering excellent customer service.
  • Collaborated with team members to achieve target results.

Education

MBA - Coursework in International Business And Human Res

Maharishi Dayanand University
Rohtak
07-2013

Bachelor of Science - Coursework in Advanced Mathematics, Physics And St

Hemwati Nandan Bahuguna Garhwal University
Dehradun
07-2007

Advanced Programme in Strategy For Leaders: Strategic Management - Coursework in Strategic Management For Leaders

IIM Lucknow
Lucknow

Skills

  • Technical roadmap design
  • Software development lifecycle
  • Cross-functional team leadership
  • Stakeholder management
  • Program implementation
  • Project leadership
  • Agile, Scrum Master, Six Sigma, Lean, and PMP
  • Technical Program/Project Management
  • Software Quality Assurance
  • Building high-performing teams and processes
  • Release Management
  • Risk mitigation planning
  • Team leadership and coordination
  • Automation knowledge
  • Defect resolution and monitoring
  • Cross-platform management
  • Eye for Detail and Accuracy
  • Customer satisfaction
  • Highly responsible and reliable
  • Relationship building and management
  • SWOT analysis
  • RCA/COE Expert
  • Business strategies

Certification

  • PMP (PMI-CSM)
  • Scrum Fundamentals Certified (SFC) - XLNC Academy
  • Certified DevOps Associate - Cloud Train

Accomplishments

  • Outstanding individual performance award and best team (DevOps) annual award during my tenure with Exxat. Multiple other, quarterly awards too.
  • Above & Beyond Award, Operational Excellence Award, and multiple promotions from Operations Manager I to Operations Manager II and then to Quality Assurance Manager with Technical Program Management responsibilities at Amazon.
  • Platinum Annual Award, Best Manager, Best Innovation Idea of the Quarter (twice), Champion of the Month (twice), Best Transition Lead Award, Multiple quality awards for various process improvements, innovations, and Lean projects, Multiple quarterly and teams’ awards during my sting with Aon Hewitt.

Timeline

Technical Program Manager

Autodesk
09.2023 - 12.2024

Sr. Manager (Technical Programs, DevOps and QA)

Exxat Systems Pvt. Ltd.
01.2020 - 08.2023

Quality Assurance Manager (TPM & QA)

Amazon Development Center
04.2014 - 01.2019

Operations Manager (Programs and Quality)

Aon Hewitt (Legacy Hewitt Associates)
05.2008 - 03.2014

Sr. Technical Support Officer

HCL Technologies
06.2006 - 08.2007

MBA - Coursework in International Business And Human Res

Maharishi Dayanand University

Bachelor of Science - Coursework in Advanced Mathematics, Physics And St

Hemwati Nandan Bahuguna Garhwal University

Advanced Programme in Strategy For Leaders: Strategic Management - Coursework in Strategic Management For Leaders

IIM Lucknow

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Rubal Garg