Hi, I’m
Ruban Kumar
Operations Team Manager
Chennai
Summary
Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering 16 years of extensive leadership experience in CDD, KYC and AML areas. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.
Overview
16
years of professional experience
3
years of post-secondary education
Work History
Barclays Chennai
Team Manager
03.2020 - Current
Job overview
- Documented research findings to support risk-based decision-making and resolution to escalated fraud incidents.
- Communicated with compliance manager to thwart potential money laundering or terrorist financing.
- Identified threats, vulnerabilities and suspicious behavior patterns to recommend mitigation measures.
- Investigated fraud referrals and performed research to minimize risk and resolve inquiries.
- Maintained fraud analysis models to improve company systems.
- Produced effective procedures for performing AML investigations and deployed monitoring processes to keep teams consistent in all areas.
- Built and established strong professional relationships with clients and financial institutions.
- Performed yearly reviews of bank policies and procedures to evaluate compliance with regulatory requirements and standards.
- Recommended new software tools and enhancements to improve fraud detection, prevention and reporting efforts.
- Communicated negative findings to lines of business and supplied guidance on course of action.
- Completed detailed analysis to detect patterns, trends, anomalies and schemes in transactions and relationships across multiple businesses and products.
- Communicated with various business units to obtain necessary information for investigations.
- Evaluated employee performance on monthly basis and coached and trained 43 team members, increasing quality of work and employee motivation.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
- Led employee relations through effective communication, coaching, training, and development.
- Cultivated positive, productive team environments, resolving conflicts quickly.
- Delivered regular team meetings for aligned work towards common goals.
- Coordinated team collaboration to share ideas and build best practices.
- Recruited and trained high-performing team members, maintaining optimized customer service.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Wipro Ltd Chennai
Team Leader
12.2012 - 02.2020
Job overview
- Managed all accounting needs and account updates for Wealth operations.
- Monitored accuracy of customer information in system.
- Activated new accounts and issued customer identification numbers.
- Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.
- Provided customers with additional information regarding account services.
- Tracked and processed customer account requests and applications.
- Documented findings and produced reports to aide management in assessing and correcting quality concerns.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Developed training materials, SOPs and work instructions to supplement new team member onboarding.
Tata Consultancy Services Chennai
Analyst
07.2007 - 11.2012
Job overview
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Collaborated with peers and other business areas to leverage best practices.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Referred customers to other banking departments for specialized services.
- Calculated fees due, interest and change for customer transactions.
- Handled day-to-day accounting processes to drive financial accuracy.
- Adjusted end-to-end KYC process needs to align with workforce capabilities.
- Conducted KYC formality reports on questionable accounts and transactions.
- Partnered with client-facing teams to collect legal documents and associated information for regulatory and internal policies.
- Reviewed new prospect KYC documents to meet requirements and determine business model risk.
- Supported KYC processes for prospective and existing customers.
- Analyzed and investigated clients to conduct detailed customer due diligence and enhanced due diligence review.
Education
Dr NGP Arts And Science College Coimbatore
B.com from Commerce
04.2004 - 04.2007
Skills
Project coordination
Accomplishments
- Achieved End to End automation by supporting Boost for Client Onboarding and Account Opening process.
- Reduced L2 referrals by 60% through migrating L2 RM contact for Transaction Monitoring process.
- Increased Cross Skilled resources to 75% through cross-functional geographical team coordination and development.
- Reduced operational expenses by converting Service Providers into Permanent resources by migrating Transaction Monitoring project in as BAU operations.
- Documented and resolved Customer Onboarding queries which led to quicker onboarding process from 18 days to 10 days.
- Collaborated with Technology team in the development of RPA functionality for Transaction Monitoring process.
- Supervised team of 48 staff members.
- Achieved Welcome Letter automation by introducing Digital letters for new clients onboarding tasks.
Timeline
Team Manager
Barclays
03.2020 - Current
Team Leader
Wipro Ltd
12.2012 - 02.2020
Analyst
Tata Consultancy Services
07.2007 - 11.2012
Dr NGP Arts And Science College
B.com from Commerce
04.2004 - 04.2007
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