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Ruban Selvaraj
Customer Relationship Executive
Bangalore
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level User happiness officer or Customer Centric position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
User Happiness Officer
Decathlon Sports India private Ltd.
Bangalore
02.2022 - Current
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Skilled at working independently and collaboratively in a team environment.
- Identified issues, analyzed information and provided solutions to problems.
- Gained extensive knowledge in data entry, analysis and reporting.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Applied effective time management techniques to meet tight deadlines.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Proven ability to develop and implement creative solutions to complex problems.
- Passionate about learning and committed to continual improvement.
- Demonstrated leadership skills in managing projects from concept to completion.
- Learned and adapted quickly to new technology and software applications.
- Worked flexible hours across night, weekend and holiday shifts.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Asst Teacher
Auxilium Girls School
Agartala, Tripura
03.2018 - 11.2021
- Supported student learning objectives through personalized and small group assistance.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper, and crayons.
- Maintained safety and security by overseeing students in recess environments.
- Organized and led practice, research and lab assignments.
- Graded assignments and reported individual progress to teacher.
- Documented student progress and communicated with parents to keep informed.
- Attended training classes, parent conferences and faculty meetings to stay up-to-date on student progress.
- Reviewed lesson material with students individually or in small groups.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Provided instructional support to students unable to attend regular classes.
- Studied and implemented latest information on specific subjects and learning strategies.
- Worked with teacher to optimize learning plans based on student test grades and evaluations.
- Completed daily reports on attendance and disciplinary performance.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
Telemarketing Sales Representative
Westin Hotel
Chennai
07.2015 - 12.2015
- Answered calls, took messages, and transferred calls to correct individuals.
- Recorded contact information of customers and potential customers in internal database.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Completed daily cold calling and outreach to build sales pipeline.
Customer Care Executive
Sutehrland Global Services
Chennai
05.2013 - 04.2015
- Coordinated timely responses to online customer communication and researched complex issues.
- Evaluated interactions between associates and customers to assess personnel performance.
- Kept accurate records of all customer interactions and transactions.
- Took ownership of customers issues to follow problems through to resolution.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Communicated with customers to identify needs and expectations.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Conducted surveys to determine customer opinion of products and services.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Maintained and managed customer files and databases.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Launched quality assurance practices for each phase of development
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
Education
High School Diploma -
Don Bosco Hr Sec School
Pallithamam, Sivaganagai Dt. 06.2007 - 04.2009
Bachelor of Arts - English Literature
Kakathiya University, Warangal
Warangal, Andhra Pradesh 05.2011 - 04.2014
Bachelor of Arts - Teacher Education
Lakshmi Ammal College of Education
Srinattur, Thiruvannamalai. 05.2018 - 04.2020
Skills
Followed up with end users on the status of tickets
undefinedAccomplishments
* Customer satisfaction is my accomplishment. If the user is happy they give us business and we offer them the most pleasant service to them.
- Resolved product issue through consumer testing.
- Collaborated with team of 20 in the development of User Happiness Project.
Affiliations
* Affiliate program for E-commerce website https://glomikart.com
Interests
Listening Songs
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
User Happiness Officer
Decathlon Sports India private Ltd.
02.2022 - Current
Bachelor of Arts - Teacher Education
Lakshmi Ammal College of Education
05.2018 - 04.2020
Asst Teacher
Auxilium Girls School
03.2018 - 11.2021
Telemarketing Sales Representative
Westin Hotel
07.2015 - 12.2015
Customer Care Executive
Sutehrland Global Services
05.2013 - 04.2015
Bachelor of Arts - English Literature
Kakathiya University, Warangal
05.2011 - 04.2014
High School Diploma -
Don Bosco Hr Sec School
06.2007 - 04.2009
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