RAVICHANDRAN RUBA PRIYADHARSHNI
Summary
Experienced Airport Customer Service Agent with a successful history at dnata Singapore Pte Ltd and AIR INDIA, focusing on efficient check-in processes and enhancing customer satisfaction. Highly skilled in managing special service requests, demonstrating strong conflict resolution capabilities and adaptability in high-pressure environments to improve operational efficiency.
Overview
7
7
years of professional experience
Work History
Airport Customer Service Agent (SAP 14872)
dnata Singapore Pte Ltd
Singapore
12.2022 - 06.2023
- Trained as a Departure In-Charge, managing gate duties for airlines such as Emirates, Air France, and Indigo.
- Assisted customers with baggage check-in and tagging.
- Performed check-in services for various airlines, including Indigo, Air Premia, and QG.
- Proficient in using the GO NOW system for check-in processes.
- Managed all gate duties for both departures and arrivals.
- Oversaw crew handling and provided support for operational needs.
- Facilitated the care and handling of unaccompanied minor passengers.
- Ensured the accurate completion of passenger documentation, including tickets and boarding passes.
- Assisted passengers with self check-in kiosks and auto bag drop kiosks for a seamless travel experience.
Customer Service Agent
AIR INDIA
Trichy
01.2016 - 01.2018
- Streamlined passenger check-in, boarding, and special service requests while ensuring compliance, operational efficiency, and exceptional customer service.
Education
Bachelor of Engineering - Electronics And Communications Engineering
SETHU INSTITUTE OF TECHNOLOGY
TAMILNADU, INDIA06-2015
Skills
- Superior customer service
- Check-in procedures mastery
- Lost luggage handling
- Baggage handling
- Boarding process efficiency
- Conflict resolution
- Adaptable under pressure
- Flexible work schedule
LANGUAGES
- English
- Tamil
Timeline
Airport Customer Service Agent (SAP 14872)
dnata Singapore Pte Ltd
12.2022 - 06.2023
Customer Service Agent
AIR INDIA
01.2016 - 01.2018
Bachelor of Engineering - Electronics And Communications Engineering
SETHU INSTITUTE OF TECHNOLOGY
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