Summary
Overview
Work History
Education
Skills
Training
Numismatics Hobby of collecting coins
Timeline
Generic
Ruben Banerjee

Ruben Banerjee

Assistant Restaurant Manager In Cruise Lines
Mami Fl

Summary

Seasoned hospitality professional with over two decades of experience in the cruise ship and hotel industry. Expertise in process development, project management, operational management, new build operations setup, and employee development. Successfully created and implemented training programs, performance management systems, and restaurant management processes. Strong foundation in restaurant operations and ability to adapt to industry requirements. Excels at creating innovative management processes that drive results. Extensive education in hospitality, including a two-year diploma and 25 years of hands-on experience in food and beverage on cruise ships and hotels. Thrives on challenges and excels at breaking them down into manageable pieces, creating efficient processes, and implementing effective solutions. Prioritizes motivating the team and fostering a collaborative work environment. Highly efficient, friendly, passionate, and committed to delivering exceptional results. Strong leadership qualities for effectively managing and maintaining company standards.

Overview

2020
2020
years of professional experience
4
4
Languages

Work History

Senior Restaurant Lead /Supervisor

Royal Caribbean Cruise Ltd
12.1999 - 04.2019
  • Worked with efficient team members to handle every customer need and build brand loyalty
  • Safety standards in the workplace
  • Dynamic scheduling for my team
  • Crunch time ordering
  • Training and development as well as motivating my team
  • Follow up with all guest log and resolve them as efficiently
  • Daily follow up with public health standards all the time
  • Setting targets to achieve Revenue and Ratings
  • Overall in-charge of Total Guest Vacation Experience

Assistant Banquet Manager

Inter-Continental Park Royal
07.1996 - 09.1999
  • Established and enforced standard of personal performance and service to provide customers with consistent and positive experiences
  • Organizing big events
  • Working collaterally with the management team
  • Control cost and maintenance highest quality and revenue
  • Training and development as well as motivating my team to achieve Total Guest Satisfaction
  • Dynamic scheduling
  • Proper communication with other departments and positive follow up

Food and Beverage Management Trainee

Hyatt Regency
05.1994 - 07.1996
  • Delivering an exceptional level of service to each customer by listening to concerns and answering questions

Food and Beverage Industrial Trainee

Taj Bengal
07.1993 - 03.1994
  • Undergone training in all the departments

Assistant Restaurant Manager

MSC Cruise Ltd
4 2022 - 4 2024
  • Efficiently handle every Guest needs and keep up the brand loyalty
  • Safety standards in the workplace
  • Planned and Professional scheduling for my team
  • Go extra miles to cater all Guest needs
  • Training and development as well as motivating my team
  • Follow up all guest log and resolve them as Workmanlike

Education

Diploma in Hotel and Catering Management - Hospitality Management

Institute of Hotel & Restaurant Management
Kolkata, WB

Bachelor of Arts - English Language, Geography, Social Studies

University of Calcutta
Kolkata, WB

High School Diploma - Arts

Kendriya Vidyalaya, Fort William
Kolkata, WB

Secondary School - undefined

Kendriya Vidyalaya, Ballygunge
Kolkata, WB

Skills

    Positive attitude

    Focus on results

    Listening skills

    Self confidence

    Respect for team members

    Excellent communication skills

    Collaborative communication

    Time management

    Organizational skills

    Reliability

    Work ethic

    Ability to work under pressure

    Multi-tasking

    Patience

    Problem resolution

    Customer satisfaction

    Accountability

    High standards

    Operations Management

Training

  • Certificate of completion of Restaurant Level 6 – Head Waiter
  • Certificate of completion of Restaurant Level 5 – Lead
  • Dine Aware Training, 2018
  • Serve Safe Alcohol Course, 2018
  • Accelerating leadership performance series (ALPS), 2015
  • Leap Track I certificate of completion, 2004
  • Marine Pest Control Management training, 2012
  • United States Public Health training in Food Sanitation, Safety And Micro-Biology
  • Recognition to honour contributions made to Safety And Accident Prevention Programme, 2007
  • Care Team Associate Training, 2016

Numismatics Hobby of collecting coins

Its the study and collection of coins and other coin like objects that people used as currency through out history .

Timeline

Senior Restaurant Lead /Supervisor

Royal Caribbean Cruise Ltd
12.1999 - 04.2019

Assistant Banquet Manager

Inter-Continental Park Royal
07.1996 - 09.1999

Food and Beverage Management Trainee

Hyatt Regency
05.1994 - 07.1996

Food and Beverage Industrial Trainee

Taj Bengal
07.1993 - 03.1994

Bachelor of Arts - English Language, Geography, Social Studies

University of Calcutta

High School Diploma - Arts

Kendriya Vidyalaya, Fort William

Secondary School - undefined

Kendriya Vidyalaya, Ballygunge

Assistant Restaurant Manager

MSC Cruise Ltd
4 2022 - 4 2024

Diploma in Hotel and Catering Management - Hospitality Management

Institute of Hotel & Restaurant Management
Ruben BanerjeeAssistant Restaurant Manager In Cruise Lines