Ruben Swing
Lucknow,Uttar Pradesh
Summary
To work in a dynamic professional environment with a growing organization and utilize my creativity and innovative thinking and contribute superior operations management skills and experience in an IT Service Management role for the benefit of the organization and myself.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Manager, Information Technology
SWACA (Social Action for Welfare and Cultural Advancement)
Lucknow
11.2016 - 09.2019
- Company Overview: Private NGO working for projects with NSDC, UPSDM and PMKVY 2.0 with over 25 centres in UP and Bihar
- Working as cloud administration on Microsoft Azure environments, involved in Azure ADConnect configuring virtual machines, Storage accounts and Azure resource groups
- Strong Endpoint device support experience (i.e desktop computers, laptops, Surface hubs, Surface Pro)
- Administrator Azure AD users, groups, and devices, and participate in migration between on-premises and Azure AD through AD connect
- Experience with Microsoft 365 and office 365, including Teams, SharePoint Online, OneDrive, and Exchange Online
- Administrator on physical server and virtual servers using virtualization technology using Hyper-V, and VMware
- Perform automation tasks in PowerShell, Azure CLI and JSON
- Deployment of Virtual Machines to Virtual Networks using Azure portal or PowerShell
- Working Experience with Microsoft Azure Administrator like configuring availability sets, virtual machine scale set (VMSS) with load balancers, Virtual networks, network security group (NSG)
- Configuration of Azure Virtual Networks, Subnets, DHCP, DNS, Network Security Groups, Load Balancers, Front door, Application Gateway, and Traffic manager
- Provision, manage and monitor storage accounts
- Ability to install Operating System on Servers and Devices
- Manage IT staff, including hiring, training, evaluation, guidance
- Ensuring proper data compliance in regard to NSDC, UPSDM and PMKVY 2.0
Manager, Information Technology
CENTRAL INSTITUTE OF MANAGEMENT AND TECHNOLOGY
Lucknow
07.2008 - 07.2015
- Company Overview: Private academic institution with more than 1000 students, faculty and staff and 5 schools of study.
- Infrastructure Management Support: Spearheaded design and delivery of financial modules that performed data evaluation and cleansing tasks. Achieved critical infrastructure uptime performance of 99.99%
- IT Operations and Resource Optimization: Coordinated development to log and monitor quarterly tax notices, generating status reports based on various deadlines to improve tax-reporting compliance. Virtualized servers for 55% improvement
- IT Solutions: Led a team to design an internal intranet web portal application for use by faculty and students for various academic activities. Virtualized servers for 55% improvement
- Evaluation/Planning/Coordinating Resources and Projects: Assumed the role of “Internal consultant” on issues related to IT and “subject matter” expert in complex modelling, analytics, statistics and data reporting
Teacher, Computer Applications
CHRIST CHURCH COLLEGE
Lucknow
08.2006 - 03.2008
- Company Overview: Private academic institution with more than 1200 students, faculty and staff.
- Researched and prepared program materials, FAQs and user guides
- Assisted faculty with the use of instructional technology to support educational goals
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Technical Facilitator
WIPRO SPECTRAMIND (DELL COMPUTERS)
07.2003 - 02.2004
- Company Overview: Private company with more than 9,000 employees
- Job entailed managing a team for providing technical support to customers in the SOHO segment, as well as providing solutions to the technical support staff under me.
JAVA Developer / Senior IT Specialist
IMZEK OVERSEAS TECHNOLOGY
03.2001 - 06.2003
- Company Overview: Private company with more than 20 employees
- Lead a software development team for Marketing and Inventory Management Software for a Pharmaceutical Organisation, post implementation of software led to 11% increase in market sales
- Lead a software development team for Payroll and Attendance Management Software for KICHHA SUGAR Co. post implementation of software led to 100% attendance and payroll management
- As a systems Analyst worked on Production and Sales Management Information System for managerial review on sales and production of goods, post implementation of software led to 60% better reporting and forecasting
- Brought technical credibility and interactive, motivational leadership to the IT organization. Upgraded and formalized the software design and development process, IT project lifecycle and documentation requirements. Placed primary focus on best-practice concepts, cost effectiveness and performance.
Education
Post Graduate Diploma - Computer Applications (PGDCA)
Master of Science (MSc.) - Information Technology
Alagappa University
01.2009
Bachelor of Arts (BA) - undefined
Lucknow University (Shia Degree College)
01.1998
Intermediate (12th) - undefined
Govt. Inter College
01.1993
High School (10th) - undefined
Anglo Bengali Inter College
01.1990
Skills
- Leadership
- Problem Solving & Decision making
- Communication (Written & Verbal)
- Teamwork
- Analytical
- Strong work ethic
- Initiative
- Creativity
- Detail oriented
- Interpersonal
- Learning Agility
Certification
ITIL Foundation Certified (Certificate Number: GR750217720RS)
Timeline
Senior Manager, Information Technology
SWACA (Social Action for Welfare and Cultural Advancement)
11.2016 - 09.2019
Manager, Information Technology
CENTRAL INSTITUTE OF MANAGEMENT AND TECHNOLOGY
07.2008 - 07.2015
Teacher, Computer Applications
CHRIST CHURCH COLLEGE
08.2006 - 03.2008
Technical Facilitator
WIPRO SPECTRAMIND (DELL COMPUTERS)
07.2003 - 02.2004
JAVA Developer / Senior IT Specialist
IMZEK OVERSEAS TECHNOLOGY
03.2001 - 06.2003
Master of Science (MSc.) - Information Technology
Alagappa University
Bachelor of Arts (BA) - undefined
Lucknow University (Shia Degree College)
Intermediate (12th) - undefined
Govt. Inter College
High School (10th) - undefined
Anglo Bengali Inter College
Post Graduate Diploma - Computer Applications (PGDCA)
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