RUBI KUMARI
Gurgaon
Summary
To leverage my extensive experience in automobile sales and customer care to drive revenue growth, improve customer satisfaction, and contribute meaningfully to the success of a reputable organization.
Overview
14
14
years of professional experience
Work History
Customer Care Manager-Sales Division
Kia Motors
11.2023 - 03.2024
- Customer Care Manager Automobile Sales Division
- Handled end-to-end customer experience during sales process
- Managed customer RC documentation, feedback follow-ups, and complaint resolution
- Supported team with tracking daily customer interactions and showroom performance
- Coordinated with service and delivery teams to ensure timely handover and satisfaction
Customer Care Manager-Sales Divison
Prem Motors
10.2018 - 09.2022
- Customer Care Manager Automobile Sales Division (Maruti Suzuki)
- Maintained high Sales Satisfaction Index (SSI) scores through effective follow-ups
- Supervised daily showroom activities, excise refund, HSRP registration, and RC intimation
- Addressed customer grievances logged in complaint tracker
- Played key role in improving customer retention and generating repeat business
- Collaborated with registration teams and back-end departments for on-time documentation
Customer Care Manager
Platinum Motorcorp -Sales Divison
01.2016 - 10.2018
- Customer Care Manager Automobile Sales Division (Maruti Suzuki)
- Executed post-sales activities including RC updates and registration punching
- Ensured timely excise refund communication and cheque handover to clients
- Handled showroom daily operations, tracked JDP customer feedback, and monitored complaint ageing
- Coordinated with MSIL backend portals and maintained compliance with SOPs
Assistant Customer Care Manager
GSP Mahindra
01.2014 - 01.2016
- Assistant Customer Care Manager Sales Support
- - Monitored service due reminders, customer calls, and JDP reports
- - Conducted root cause analysis for customer concerns from Mahindra Satyam
- - Participated in weekly MQS audits and submitted reports to Mahindra AO Delhi
- - Enhanced customer contact calendar management and contributed to CSI improvement
Area Sales Executive
NDTH Pvt. Ltd
09.2010 - 12.2013
- Area Sales Executive Automobile Sales
- - Consistently achieved and exceeded monthly sales targets
- - Built a strong customer portfolio through field visits and showroom interactions
- - Represented company at auto fairs, product launches, and B2B exhibitions
- - Negotiated sales terms with clients and promoted offers and schemes
Education
Master - Mass Communication
Bhopal University
Bachelor - Arts
Magadh University
Class 12 (CBSE) - undefined
Kendriya Vidyalaya
Danapur, PatnaSkills
- Brand representation
- Schedule management
- Sales support
- Sales proficiency
- Cross-functional collaboration
- Customer relations
- Account updates
- Escalation management
- Team building
- Report preparation
Languages
English
Upper intermediate (B2)
Hindi
Bilingual or Proficient (C2)
Timeline
Customer Care Manager-Sales Division
Kia Motors
11.2023 - 03.2024
Customer Care Manager-Sales Divison
Prem Motors
10.2018 - 09.2022
Customer Care Manager
Platinum Motorcorp -Sales Divison
01.2016 - 10.2018
Assistant Customer Care Manager
GSP Mahindra
01.2014 - 01.2016
Area Sales Executive
NDTH Pvt. Ltd
09.2010 - 12.2013
Bachelor - Arts
Magadh University
Class 12 (CBSE) - undefined
Kendriya Vidyalaya
Master - Mass Communication
Bhopal University
Similar Profiles
NALLAMALLA VICTORNALLAMALLA VICTOR
General Manager at Kia Motors (Bhadra KIA)General Manager at Kia Motors (Bhadra KIA)
Liam MontroyLiam Montroy
Car Technician at Kia MotorsCar Technician at Kia Motors
Karanveer GrewalKaranveer Grewal
Automotive Technician at KIA MotorsAutomotive Technician at KIA Motors
Rohit SharmaRohit Sharma
Assistent Consultent at Tata Consultancy ServiceAssistent Consultent at Tata Consultancy Service
Shaily AdityaShaily Aditya
AVP Sales at CallHippoAVP Sales at CallHippo