Fitness addicted
Rubi Sharma
Private Worker
Jaipur
Summary
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Overview
8
8
years of professional experience
Work History
Stock Market Excutive
Digital Gyan Technology
C Scheme Jaipur
11.2023 - Current
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Ensured compliance with industry regulations while maintaining open lines of communication with regulatory bodies.
- Led change management initiatives to drive cultural shifts towards continuous improvement mindsets.
- Oversaw mergers and acquisitions activities contributing significantly to overall company growth.
Customer Relations Executive
Chordiya Group
The Crown Near Airport Road Jaipur
04.2023 - 10.2023
- Collaborated with cross-functional teams to address customer concerns and implement effective solutions.
- Participated in initiatives aimed at improving overall team performance and enhancing the quality of support provided to customers.
- Consistently exceeded performance metrics in areas such as call handling time, first-call resolution rate, and overall customer satisfaction score.
- Maintained detailed records of customer interactions to improve future experiences and identify trends or issues needing attention.
- Played a key role in the implementation of a new CRM system that improved efficiency within the department by reducing manual data entry requirements.
Collection Executive
Anukampa Group
C Scheme Jaipur
01.2016 - 03.2023
- Initiated legal proceedings when necessary to recover unpaid debts, working closely with attorneys to ensure successful outcomes.
- Conducted thorough account reviews to identify potential issues and proactively address them before they escalated into larger problems.
- Maintained accurate records of all collection activities, ensuring compliance with company policies and industry regulations.
Education
Bachelor Of Art - Humanities
Maharani Girls College
Jaipur 07.2018
Skills
Creative thinking
Resilience, flexibility and agility
Motivation and self awareness
Curiosity and lifelong learning
Dependability and attention to detail
Interests
Coffee lover and sports games
Timeline
Stock Market Excutive
Digital Gyan Technology
11.2023 - Current
Customer Relations Executive
Chordiya Group
04.2023 - 10.2023
Collection Executive
Anukampa Group
01.2016 - 03.2023
Bachelor Of Art - Humanities
Maharani Girls College