Fitness addicted
Rubi Sharma
Private Worker
Jaipur
Summary
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Overview
8
8
years of professional experience
Work History
Stock Market Excutive
Digital Gyan Technology
C Scheme Jaipur
11.2023 - Current
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Ensured compliance with industry regulations while maintaining open lines of communication with regulatory bodies.
- Led change management initiatives to drive cultural shifts towards continuous improvement mindsets.
- Oversaw mergers and acquisitions activities contributing significantly to overall company growth.
Customer Relations Executive
Chordiya Group
The Crown Near Airport Road Jaipur
04.2023 - 10.2023
- Collaborated with cross-functional teams to address customer concerns and implement effective solutions.
- Participated in initiatives aimed at improving overall team performance and enhancing the quality of support provided to customers.
- Consistently exceeded performance metrics in areas such as call handling time, first-call resolution rate, and overall customer satisfaction score.
- Maintained detailed records of customer interactions to improve future experiences and identify trends or issues needing attention.
- Played a key role in the implementation of a new CRM system that improved efficiency within the department by reducing manual data entry requirements.
Collection Executive
Anukampa Group
C Scheme Jaipur
01.2016 - 03.2023
- Initiated legal proceedings when necessary to recover unpaid debts, working closely with attorneys to ensure successful outcomes.
- Conducted thorough account reviews to identify potential issues and proactively address them before they escalated into larger problems.
- Maintained accurate records of all collection activities, ensuring compliance with company policies and industry regulations.
Education
Bachelor Of Art - Humanities
Maharani Girls College
Jaipur 07.2018
Skills
Creative thinking
undefinedInterests
Coffee lover and sports games
Timeline
Stock Market Excutive
Digital Gyan Technology
11.2023 - Current
Customer Relations Executive
Chordiya Group
04.2023 - 10.2023
Collection Executive
Anukampa Group
01.2016 - 03.2023
Bachelor Of Art - Humanities
Maharani Girls College
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