Rubin Abraham
Manger Devops
Kottayam,KL
Summary
Results-driven IT professional with over seven years of diverse experience in DevOps, Service Delivery Management, and System Administration, Customer Success Management. Proven track record of optimizing infrastructure, implementing CI/CD processes, and enhancing service delivery. Adept at leading cross-functional teams, improving customer satisfaction, and driving operational efficiency. Seeking to leverage my expertise as a Senior IT Operations and DevOps Manager to contribute to the success of a forward-thinking organization.
Overview
7
7
years of professional experience
3
3
Certifications
Work History
MANAGER OF DEVOPS
Eloit Innovation Pvt Ltd
12.2022 - Current
- Strategy and Automation:Develop and implement DevOps strategies to enhance efficiency and automate processes.
- CI/CD Management:Design and manage CI/CD pipelines for automated testing and deployment.
- Security Oversight:Administer Front-door and Web Application Firewall (WAF) policies to ensure secure operations.
- Cloud and Server Management:Utilize Microsoft Azure for server management, including App Services and virtual machines.
- Database Administration:Manage SQL databases and use tools like SQL Server Management Studio and LINQPad.
- Tool Utilization:Leverage development tools such as Visual Studio and GitHub for effective code management.
- Deployment and Release:Oversee manual deployments and ensure timely and accurate software updates.
- Monitoring and Optimization:Implement monitoring solutions and optimize system performance.
- Collaboration:Work with development, QA, and IT teams to ensure seamless integration and delivery.
- Documentation and Training:Maintain documentation and provide training on DevOps practices and tools.
- Incident Management:Address and resolve deployment and infrastructure issues.
MANAGER OF SERVICE DELIVERY MANAGEMENT (SDM)
Eloit Innovation Pvt Ltd
04.2024 - Current
- Strategic Oversight:Develop and implement service delivery strategies aligned with company goals.
Coordinate across software development, implementation, and customer success teams.
Team Leadership:Lead and mentor Customer Success Managers.
Facilitate team collaboration and performance.
Customer Experience:Ensure smooth onboarding and ongoing customer satisfaction.
Address complex customer issues and improve service delivery.
Performance Monitoring:Track and report on service delivery metrics and KPIs.
Implement data-driven improvements.
Cross-Functional Coordination:Collaborate with development and implementation teams to address customer needs.
Align service delivery with business objectives.
Issue Management:Oversee and resolve customer complaints and service disruptions.
Continuous Improvement:Identify and implement process improvements.
Enhance service efficiency and customer retention.
Resource Management:Allocate resources effectively and manage related budgets.
Training and Development:Provide ongoing training and support for team members.
CUSTOMER SUCCESS MANAGER
Eloit Innovation Pvt Ltd
07.2022 - 12.2022
- Onboarding: Guide new customers.
- Relationships: Build strong customer connections.
- Training: Provide product training.
- Advocacy: Represent customer needs.
- Retention: Improve retention and reduce churn.
- Upselling: Identify upsell opportunities.
- Issue Resolution: Resolve customer issues.
- Metrics: Monitor success metrics.
SYSTEM ENGINEER
Delhivery Ltd
01.2018 - 07.2022
- System Design: Develop and design system architecture and specifications.
- Integration: Ensure seamless integration of system components and software.
- Testing and Validation: Conduct tests to verify system functionality and performance.
- Troubleshooting: Diagnose and resolve system, hardware, and network issues.
- Optimization: Enhance system performance and efficiency.
- Documentation: Create and maintain detailed system and process documentation.
- Collaboration: Work with cross-functional teams to meet project goals.
- Compliance: Ensure systems meet regulatory and security standards.
- Network Troubleshooting: Address and resolve network connectivity and performance issues.
- Hardware Management: Oversee system hardware allocation, tracking, and staff IT clearance.
- Software Management: Install, configure, and troubleshoot software applications.
- Networking Experience: Utilize experience with networking devices and infrastructure for effective system management.
Education
BCA - Computer And Information Sciences
MG University
Kottyayam, Kerala 04.2001 -
12TH -
SVRVNSSHSS
Kottayam, India2011
10TH -
SVRVNSSHSS
Kottayam, India2009
Skills
Team Leadership
References
Available upon request.
Languages
English
Advanced (C1)
Malayalam
Bilingual or Proficient (C2)
Hindi
Intermediate (B1)
Tamil
Intermediate (B1)
Certification
CCNA
Interests
Cloud Solutions Automation & DevOps Tools Cybersecurity Customer Experience IT Process Optimization Technology Leadership
Hobbies
- Traveling
- Listening to Music
- Surfing the Internet
- Exploring New Technologies
- Discovering New Gadgets
- Building Automation Projects
- Learning About Cybersecurity Trends
- Optimizing IT Processes
- Mentoring in IT and Leadership
Software
Windows Operating System
Ubuntu Operating System
Microsoft Azure
SQL
Visual Studio
LINQPAD
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridTimeline
MANAGER OF SERVICE DELIVERY MANAGEMENT (SDM)
Eloit Innovation Pvt Ltd
04.2024 - Current
MANAGER OF DEVOPS
Eloit Innovation Pvt Ltd
12.2022 - Current
CUSTOMER SUCCESS MANAGER
Eloit Innovation Pvt Ltd
07.2022 - 12.2022
SYSTEM ENGINEER
Delhivery Ltd
01.2018 - 07.2022
ADLM
01-2017
CCNA
01-2016
RHCE
01-2016
BCA - Computer And Information Sciences
MG University
04.2001 -
12TH -
SVRVNSSHSS
10TH -
SVRVNSSHSS
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