RUBINA DSOUZA
RUWI
Summary
Creative Business Development & Executive Assistant with impressive track record of improving sales and growing company customer base. Innovative program management, strategic planning and team leadership skills. Successful team builder with exceptional communication abilities.
Overview
27
27
years of professional experience
Work History
Business Development & Executive Assistant
Mohsin Haider Darwish LLC
08.2015 - 05.2024
- Participated in meetings as well as generated agendas, recorded minutes, followed up on action items.
- Produced and edited presentations, marketing reports, client proposals and correspondence.
- Managed overall business of a well-known chocolate brand in Oman – Blessing Chocolates & Gifts
- Led a team of six sales representatives working in the retail showroom by providing motivation, support and achieving targets.
- Created close relationship with clients and provided outreach to expand customer base.
- Provided mentoring to new hires and organized regular trainings to the sales team.
- Conducted market research to identify potential customers.
- Adopt various sales techniques to generate quality leads for the business.
- Oversee the full business operations to achieve the company goals.
- Collaborated with multiple vendors/partners and value-added resellers to deliver the best fair market value to clients.
- Spearheaded marketing and business development activities to achieve breakthrough performance and acquire new business
Executive Assistant
Volkswagen Finance Pvt. Ltd.
05.2011 - 06.2015
- Participated in weekly leadership meetings as well as generated agendas, recorded minutes, followed up on action items
- Produced and edited presentations, marketing reports, client proposals and correspondence
- Managed and tracked travel arrangements as well as meeting and conference expenses
- Successfully planned and coordinated company events and teamwork activities by closely working with the Business Development Team
- Maintained CEO's calendar, scheduling meetings and ensuring no conflicts occur
- Screened incoming mail, publications and other correspondence directed to management team.
Team Manager
Capita India Pvt. Ltd.
11.2007 - 04.2011
- Assist in external relationship management as required by the business in order to maximize a positive perception of Capita SIP Services
- To role model and manage team productivity, punctuality, attendance and conduct
- Coach the team to achieve their KPI's
- Organizing conference calls and maintaining call record for appropriate actions
- Evaluated team members performance and reported metrics to leadership team members
- Determined areas in need of improvement and optimized strategies to strengthen performance.
Assistant Manager Operations
IBM Daksh Business Process Service Pvt. Ltd.
05.2005 - 10.2007
- Monitored productivity of 26 team members and optimized procedures to reduce costs by 50%
- Spearheaded daily team meetings to identify improvement strategies, discuss policy updates and facilitate open communication
- Coordinated with the General Manager on various operational issues and promotional activities
- Leveraged fair evaluation process, employee reviews and staff mentoring to drive performance and job satisfaction at all levels
- Organizing conference calls and maintaining call record for appropriate actions
- Evaluated team members performance and reported metrics to leadership team members
- Determined areas in need of improvement and optimized strategies to strengthen performance.
Secretary
Kamat Hotels India Pvt. Ltd.
12.2000 - 12.2004
- Provided clerical support to company employees by copying, faxing, filing all documents
- Answered and directed calls using multi line switchboard
- Performed office related support tasks and clerical functions
- Recorded expenses and accounting records.
Assistant Teacher
St. Josephs High School
06.1997 - 06.1998
- Plan and design standard based lessons for diverse group of learners
- Teach daily lessons with multiple modalities to target various learning styles
- Engaged in one-on-one with students with behavioral problems in both classroom and extracurricular settings
- Assessing students progress throughout the term and work closely with other staff to efficiently plan and coordinate work.
Education
Bachelor of Arts - Economics
Mumbai University
Mumbai, India06.1996
Skills
- Leadership
- Problem Solving
- Event Management
- Goal-Oriented
- Staff Management
- Office Management
- Training and mentoring
- Inventory Control
References
References available on request.
Timeline
Business Development & Executive Assistant
Mohsin Haider Darwish LLC
08.2015 - 05.2024
Executive Assistant
Volkswagen Finance Pvt. Ltd.
05.2011 - 06.2015
Team Manager
Capita India Pvt. Ltd.
11.2007 - 04.2011
Assistant Manager Operations
IBM Daksh Business Process Service Pvt. Ltd.
05.2005 - 10.2007
Secretary
Kamat Hotels India Pvt. Ltd.
12.2000 - 12.2004
Assistant Teacher
St. Josephs High School
06.1997 - 06.1998
Bachelor of Arts - Economics
Mumbai University
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