RUBINA MANSURI
MUMBAI
Summary
Secure a responsible career opportunity to fully utilize my
training and skills, while making a significant contribution to
the success of the company.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Executive Assistant
Legasis Private Services
Mumbai
11.2023 - Current
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
- Maintained confidential records and files related to executive operations.
- Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
- Developed effective filing systems for easy retrieval of information when needed.
- Greeted visitors warmly upon arrival at the office premises.
- Managed all aspects of catering needs for special events hosted by the organization.
- Oversaw inventory control processes ensuring availability of supplies at all times.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
- Coordinated meeting and work schedules for staff teams and executives.
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
- Facilitated board meeting agendas and distributed support materials in advance for successful sessions.
- Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
- Facilitated communications by forwarding emails, transferring calls and filing documents.
- Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
Executive Assistant
AL-YAUM IMPEX INTERNATIONAL
MUMBAI
04.2021 - 10.2023
- Maintain company confidence and protected business operations by keeping sensitive information confidential.
- Revised and maintained master calendar to coordinate meetings across multiple time zones.
- Coordinated meeting and work schedules for staff teams and executives.
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
- Made travel arrangements to provide executives seamless and travel policy-approved business trips.
- Obtained signatures for financial documents and internal and external invoices.
- Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
Executive Secretary
W-HOLDINGS TRAVEL MANAGEMENT
MUMBAI
01.2019 - 07.2019
- Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.
- Managed executives' calendars to keep track of events, meetings and activities.
- Coordinated meeting and work schedules for staff teams and executives.
- Managed director's calendar and prepared meeting agenda and materials.
- Organized, scheduled and confirmed board and team meetings.
- Coordinated & executed day-to-day meeting and travel schedules.
- Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions.
- Delivered optimal administrative, customer service and case management support.
Executive Secretary
REDCO-ALMANA CONSTRUCTIONS/BOARD MEMBER OF AL-KHALIJI BANK & QATARI INVESTORS GROUP
DOHA
02.2014 - 11.2017
- Managed executives' calendars to keep track of events, meetings and activities.
- Coordinated meeting and work schedules for staff teams and executives.
- Managed director's calendar and prepared meeting agenda and materials.
- Organized, scheduled and confirmed board and team meetings.
- Facilitated communications by forwarding emails, transferring calls and filing documents.
- Compiled meeting agendas and supportive materials ahead of meetings.
- Coordinated multiple schedules using online calendaring system.
- Coordinated executive and senior management vacation, day-to-day meeting and travel schedules.
Office Assistant
THE MAINTAINERS
DOHA
05.2011 - 01.2014
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Maintained business records by updating customer information.
- Monitored calendars and scheduled appointments based on availability and established load limits.
- Answered telephones, directed calls and took messages.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Monitored and directed work of lower-level clerks.
- Coordinated travel arrangements for office personnel.
Customer Care Executive
3 GLOBAL SERVICES PVT LTD (TELECOM)
MUMBAI
06.2010 - 12.2010
- Maintained high satisfaction score by consistently resolving first-call issues.
- Answered customers' questions about services and products offered.
- Consulted with customers regarding needs and addressed concerns.
- Kept customer and system account information accurate and current to support timely resolutions for concerns.
- Followed up on emailed or web-submitted customer inquiries within standard response times.
- Resolved billing and service issues for customers.
- Recorded details of all inquiries, complaints and comments.
- Reviewed completed work to verify consistency, quality and conformance.
Airport Service Agent
QATAR AIRWAYS
DOHA
09.2002 - 09.2005
- Organized and communicated needs of VIP guest, paying extreme attention to detail.
- Managed gate, ramp, transfers, arrivals, check-in for each flight.
- Oversaw employee work schedules and delegated daily assignments.
- Greeted passengers and provided boarding instructions.
- Collected baggage charges and accepted baggage for check-in.
- Protected passengers' baggage from loss, theft and damage through proper handling and oversight.
- Processed reservations and issued travel and hotel vouchers.
- Built and maintained productive relationships with employees.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
Customer Care Executive
FRANKFINN MANAGEMENT CONSULTANT
NEW DELHI
10.2001 - 08.2002
- Handling mails and distribution
- Organizing events for interviews
- Interacting with the candidates
- Assisting with guidance
- Handling complaints and follow ups
- Assisting in Vacancies for all Airlines
Restaurant Hostess
THE ORCHID HOTEL
MUMBAI
11.1999 - 05.2000
- Greeted customers as they entered the restaurant, showing them to their table and taking drink orders as required.
- Handled customer complaints in a polite and professional manner, escalating complex complaints to managers for assistance.
- Ensured waiting and dining areas were kept clean and tidy to maintain an exceptional industry reputation.
- Checked on guests throughout meals to determine guests needs, drink or food orders, complaints or changes required.
- Worked collaboratively with fellow staff, Head Chef and Bar Manager to ensure seamless daily operations.
- Proactively engaged with guests to ensure they were happy with the service, food and drinks.
- Kept reservation and customer personal information safely stored in the system
- Reviewed and learnt menu changes to provide up-to-date information to guests and recommend dishes according to requirements.
Personal Assistant
FARAH KHAN JEWELLERY DESIGNER
MUMBAI
06.1996 - 10.1999
- Provide administrative support and perform numerous duties including scheduling, writing correspondence, emailing, handling visitors, routing callers, and answering questions and requests.
- Attending Clients calls.
- Keeping the check on the jewellery stock.
- Supervising extravagant Jewellery.
- Delivering jewellery to clients.
- Corresponding independently for travel arrangements, hotel bookings etc for Personal and Official visit.
- Assisting in Jewellery Designing.
- Maintaining all the records of incoming and outgoing calls.
- Handling clients' complaints and following up
Education
Higher Secondary School Certificate - COMMERCE
Kanya Vidya Mandir English Medium Junior College
MUMBAI, INDIA06.1996
Secondary School Certificate -
KAMLA HIGH SCHOOL
MUMBAI,INDIA04.1994
Skills
- Filing and Data Archiving
- Professional and Mature
- Strong Problem Solver
- Self-Starter
- Interpersonal Communication
- Conference Planning
- Scheduling
- Office Management
- Social Media Knowledge
- Executive Support
- Staff Management
- Resourceful
- Travel Administration
- Customer Service-Oriented
Languages
Hindi
First Language
English
Advanced
C1
Arabic
Elementary
A2
Marathi
Intermediate
B1
Gujarati
Intermediate
B1
Accomplishments
- The Spirit of Hospitality 2000-01-29 - THE ORCHID HOTEL
- QATAR AIRWAYS Performance Appreciation 2003-09-17(Assisting Fifa Delegates)
Certification
- Professional Telephone Behavior Oct 2002 - Oct 2002, Qatar Airways
- Product Awareness Course Oct 2002 - Oct 2002, Qatar Airways
- Customer Service Excellence Oct 2002 - Oct 2002, Qatar Airways
- Communication Skills for Escorts, Call Center Operations, Orientation to Family Assistance & Station Emergency Operations, Jan 2003 - Jan 2003, Qatar Airways
- Security Awareness Course Aug 2005 - Aug 2005, QATAR AIRWAYS
- Frankfinn Management Consultant - CABIN CREW TRAINING Oct 2001 - Oct 2001
- Mahila Seva Mandal, Typing Course 40.W.P.M, May 1999 - May 1999
Timeline
Executive Assistant
Legasis Private Services
11.2023 - Current
Executive Assistant
AL-YAUM IMPEX INTERNATIONAL
04.2021 - 10.2023
Executive Secretary
W-HOLDINGS TRAVEL MANAGEMENT
01.2019 - 07.2019
Executive Secretary
REDCO-ALMANA CONSTRUCTIONS/BOARD MEMBER OF AL-KHALIJI BANK & QATARI INVESTORS GROUP
02.2014 - 11.2017
Office Assistant
THE MAINTAINERS
05.2011 - 01.2014
Customer Care Executive
3 GLOBAL SERVICES PVT LTD (TELECOM)
06.2010 - 12.2010
Airport Service Agent
QATAR AIRWAYS
09.2002 - 09.2005
Customer Care Executive
FRANKFINN MANAGEMENT CONSULTANT
10.2001 - 08.2002
Restaurant Hostess
THE ORCHID HOTEL
11.1999 - 05.2000
Personal Assistant
FARAH KHAN JEWELLERY DESIGNER
06.1996 - 10.1999
Higher Secondary School Certificate - COMMERCE
Kanya Vidya Mandir English Medium Junior College
Secondary School Certificate -
KAMLA HIGH SCHOOL
- Professional Telephone Behavior Oct 2002 - Oct 2002, Qatar Airways
- Product Awareness Course Oct 2002 - Oct 2002, Qatar Airways
- Customer Service Excellence Oct 2002 - Oct 2002, Qatar Airways
- Communication Skills for Escorts, Call Center Operations, Orientation to Family Assistance & Station Emergency Operations, Jan 2003 - Jan 2003, Qatar Airways
- Security Awareness Course Aug 2005 - Aug 2005, QATAR AIRWAYS
- Frankfinn Management Consultant - CABIN CREW TRAINING Oct 2001 - Oct 2001
- Mahila Seva Mandal, Typing Course 40.W.P.M, May 1999 - May 1999
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