Rubinder Singh
Technical Support Engineer
Amritsar
Summary
Experienced Senior Technical Support Executive with a demonstrated history of working in the technical industry. Skilled in Technical Support, Sales, International Business, and Value Based Selling. Strong information technology professional with a BBA focused in Business Administration and Management, General from Sikkim Manipal University - Distance Education.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Tech Support
IBM
Sr. Technical Support Engineer
Trig Technology Solutions Pvt Ltd
07.2019 - 07.2020
- Driven and results-oriented sales professional with over a decade of experience in both inbound and outbound sales techniques
- Fully confident in solution selling and value-based selling techniques and experienced in international business
- Able to quickly understand the benefits and selling points of a product or service
- Strong leadership skills gained from hands-on work experience
- Able to motivate a team and meet the goals
- Establish connections with potential customer and entice them to make software upgrade and cloud hosting purchases
- Managed call flow and responded to technical support needs of customer
- Evaluate and respond to incoming sales lead and request for technical support assistance
- Identify and resolve technical and accounting related issue
- Follow-up with customer to ensure optimal customer satisfaction
Sr. Technical Support Executive
Agile consulting Pvt. LTd
06.2017 - 07.2019
- Months)
- Drive $15,000 in business per month
- Establish connections with potential customer and entice them to make software upgrade and cloud hosting purchases
- Install software, modified and repaired hardware and resolve technical issue
- Managed call flow and responded to technical support needs of customer
- Evaluate and respond to incoming sales lead and request for technical support assistance
- Identify and resolve technical and accounting related issue
- Follow-up with customer to ensure optimal customer satisfaction
- 5+ years of technical and accounting support experience
Sr. Technical Support Executive
Blue Pearl Solutions Pvt Ltd, Singh
03.2015 - 06.2017
- Install software, modified and repaired hardware and resolve technical issue
- Managed call flow and responded to technical support needs of customer
- Evaluate and respond to incoming sales lead and request for technical support assistance
- Identify and resolve technical and accounting related issue
- Follow-up with customer to ensure optimal customer satisfaction
Analyst
UnitedLex
05.2013 - 01.2015
- Farm duties: # Representing client’s requests; assisting in developing the web base application, implementing and transitioning needs into business processes, modifying contracts in line with the guidelines specified by the client
- Job Accountabilities: Upload contract on web base application (LexBase) Providing support and training sessions to the new clients Processing changes in the contracts as per client change requests Analyze obligation management system and provides update on overdue obligations to client Providing assistance in devolving the application Being a senior member of my team, I am also performing Quality Checks of my team members Creating monthly Quality Review Board (QRB) reports Providing training session to new team member and taking assessments Adding new ideas and updating processes
Tech Support Executive
12.2010 - 05.2013
- Mapping client’s requirements, assisting in developing, implementing and transitioning needs into business processes, customizing Processes in line with the guidelines specified by the client
- Ensuring continuous interaction with the customers to make sure that area of concern can be worked upon for improved service levels
- Job Responsibilities: Troubleshoot Intuit Software related Issues Sale products as per client requirements Support collogues to solve client issues Generate daily services level reports
Education
BBA - Business Administration and Management, General
Sikkim Manipal University
Introduction to Artificial Intelligence (AI) - Microsoft Machine Learning 101 - GUVI Geek Networks, IITM Research Park Implementing Microsoft Azure Infrastructure Solutions - GUVI Geek Networks, IITM Research Park - undefined
Rubinder Singh - page 2
01.2011 - 01.2014
Skills
COVID-19 Training for Healthcare Workers - Courseraundefined
Timeline
Sr. Technical Support Engineer
Trig Technology Solutions Pvt Ltd
07.2019 - 07.2020
Sr. Technical Support Executive
Agile consulting Pvt. LTd
06.2017 - 07.2019
Sr. Technical Support Executive
Blue Pearl Solutions Pvt Ltd, Singh
03.2015 - 06.2017
Analyst
UnitedLex
05.2013 - 01.2015
Introduction to Artificial Intelligence (AI) - Microsoft Machine Learning 101 - GUVI Geek Networks, IITM Research Park Implementing Microsoft Azure Infrastructure Solutions - GUVI Geek Networks, IITM Research Park - undefined
Rubinder Singh - page 2
01.2011 - 01.2014
Tech Support Executive
12.2010 - 05.2013
Tech Support
IBM
BBA - Business Administration and Management, General
Sikkim Manipal University
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