Rubini Murugesan
Madurai melur
Summary
Dynamic Customer Service Officer with a proven track record at Equitas Small Finance Bank, excelling in problem resolution and relationship building. Skilled in maintaining accurate records and enhancing customer experiences, I effectively managed inquiries and complaints, ensuring compliance and timely service delivery. Committed to fostering trust through exceptional communication and teamwork.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
1
1
year of professional experience
3
3
years of post-secondary education
Work History
Customer Service Officer
Equitas small finance Bank
Madurai
03.2024 - 07.2025
- Collaborated with team members to address customer concerns efficiently.
- Maintained accurate records of customer interactions and transactions.
- Provided product information and support for banking services.
- Followed bank policies to ensure compliance during customer interactions.
- Resolved basic issues using problem-solving techniques and tools.
- Enhanced customer experience by ensuring timely service delivery.
- Provided customer service in a courteous and professional manner.
- Answered customer inquiries via telephone, email and face-to-face contact.
- Established trustful relationships with customers through effective communication skills.
- Resolved customer issues in an efficient and timely manner.
- Answered phone with positive attitude and asked questions to better understand customer needs.
Education
Bachelor of Commerce With Computer Application - Commerce
Madurai Sivakasi Nadars Pioneer Meenakshi Women's College
Madurai , India 06.2020 - 09.2023
Skills
- Customer service
- Problem resolution
- Relationship building
- Customer relationship management
- Team collaboration
- Time management
- Records maintenance
- Payment processing
- Data entry
- Account management
- Documentation and reporting
- Complaint handling
- Opening and closing accounts
Languages
Tamil
First Language
English
Beginner (A1)
A1
Timeline
Customer Service Officer
Equitas small finance Bank
03.2024 - 07.2025
Bachelor of Commerce With Computer Application - Commerce
Madurai Sivakasi Nadars Pioneer Meenakshi Women's College
06.2020 - 09.2023