Ruby Bhattacharya

• Answered customer telephone calls and Chat promptly to avoid on-hold wait times.
• Provided excellent customer service by efficiently resolving issues and responding to inquiries.
• Maintained consistent communication with leadership team to manage customer service effectiveness by monitoring performance and assessing metrics.
• Maintain C-SAT, AHT and Quality as per the organization standard.

Handling Inbound and outbound calls to verify the eligibility for out customers.

Adhering to HIPAA guideline.

Meeting AHT target with required quality.

Maintaining a day to day report for followup on pending cases.