Ruby Halder
Kolkata
Summary
Dynamic Senior F&B Workplace Executive at Nutanix with expertise in contract negotiation and workplace analytics. Proven track record in optimizing space utilization and enhancing employee satisfaction through strategic initiatives. Skilled in data analysis and adept at fostering collaboration across teams to drive operational excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior F&B Workplace Executive
Nutanix
06.2024 - Current
- Managed workplace services, vendor contracts, and compliance adherence for a corporate facility housing 2000+ employees
- Led cost-reduction initiatives in operational expenses through strategic vendor negotiations
- Developed and implemented workplace optimization strategies, improving space utilization efficiency
- Ensured adherence to workplace safety standards (OSHA, ISO) and maintained high employee satisfaction ratings
- Current Project: Overseeing the expansion of two new office floors, optimizing seating capacity and employee usability
- Coordinating with vendors for pantry services, vending machine installations, and infrastructure setup, ensuring a cost-effective communication strategy and seamless integration
- Food & Beverage Management: Responsible for arranging and managing daily food services for over 2000 employees, curating diverse menus, ensuring high-quality meals, and coordinating with catering vendors to maintain a nutritious and balanced food supply
- Employee Engagement & Feedback: Utilizing Slack, Serra view, and SurveyMonkey to gather real-time employee feedback, optimize workplace experience, and enhance satisfaction levels
Front Desk Executive
McKinsey & Company
01.2023 - 04.2024
- Provided front-office administration, travel coordination, and facility oversight for McKinsey’s executive teams
- Implemented advanced booking and resource allocation systems, optimizing meeting room usage
- Oversaw vendor and service provider contracts, ensuring seamless office maintenance and cost-effective procurement
- Managed corporate expense reporting and compliance audits, improving financial accuracy
Front Desk & Administrative Coordinator
Prochant
03.2022 - 01.2023
- Directed front desk operations, visitor management, and corporate events coordination for a 500+ employee workspace
- Delivered outstanding customer service and front office administration
- Managed calendars, meetings, and appointment scheduling
- Maintained data accuracy for internal documentation
- Coordinated travel arrangements and accommodation for clients
- Handled office maintenance and vendor coordination
- Supported HR functions, onboarding, and record maintenance
- Assisted finance team with billing and documentation processes
Senior Front Office Associate
Accord Metropolitan
02.2021 - 03.2022
- Managed guest relations, VIP check-ins, and front-office coordination, enhancing client satisfaction
- Trained and supervised junior front desk associates, improving operational efficiency by streamlining check-in processes
- Developed and executed customer loyalty initiatives, increasing repeat client bookings
- Supervised front desk operations ensuring guest satisfaction
- Managed guest relations and conflict resolution
- Coordinated shift operations and staff training
- Responded to emergency situations and security protocols
- Monitored guest feedback and maintained service quality standards
Front Office Associate
Holiday Inn Express & Suites
Bengaluru OMR
11.2020 - 02.2021
- Provided concierge services, guest management, and room allocation optimization for a high-traffic corporate hotel
- Assisted in financial reconciliation and billing accuracy audits, ensuring compliance with corporate accounting policies
- Warmly welcomed guests and managed efficient check-ins and check-outs
- Assisted guests with luggage handling and room assignments
- Managed room reservations and bookings accurately
- Provided concierge services including travel arrangements and local insights
- Operated property management systems and handled financial transactions
- Ensured guest safety and security within the property
- Maintained detailed records and prepared daily reports
- Coordinated with internal departments for guest requests and support
Guest Service Associate
Holiday Inn
Chennai
02.2020 - 06.2020
- Delivered high-end concierge services and guest experience management, addressing inquiries and resolving complaints efficiently
- Ensured compliance with corporate service standards, enhancing guest satisfaction scores
- Create a professional and inviting first impression by warmly greeting guests upon arrival
- Handle guest check-ins and check-outs with precision and speed
- Assist with luggage handling and room assignments to enhance the guest experience
- Expertly manage room reservations, ensuring accuracy and confirming bookings with guests
- Provide prompt and effective responses to guest inquiries, sharing information about hotel services and local attractions
- Arrange transportation, tours, and restaurant reservations to meet guest needs
- Operate property management software, handle financial transactions, and perform night audits
- Professionally manage incoming calls and correspondence, directing them to the right departments
- Coordinate with various departments to fulfill guest requests and optimize revenue
- Welcoming lobby area, upholding IHG’s brand standards
Education
Diploma - Aviation, Hospitality, Travel, Tourism & Customer Service
Frankfinn Institute
Kolkata01.2020
Bachelor of Arts (Honors) - Distance Education
Sikkim Manipal University
Skills
- Slack
- Serra view
- SurveyMonkey
- SAP Cloud
- OPERA PMS
- OASIS PMS
- Vendekin Applications
- Advanced MS Excel
- PowerPoint
- Word
- Power BI
- Concur Expense Management
- FSSAI standards
- Contract negotiation
- Space utilization
- Data analysis
- Tableau
- Budget Planning
- Workplace Analytics
Certification
- Amadeus
- Spanish
- Tableau
- Six Sigma Green belt
Personal Information
- Hobbies: Singing, Cooking, Travel & Cultural Exploration
- Date of Birth: 09/26/99
- Marital Status: Single
Languages
English, Hindi, Bengali, Tamil, Spanish
Accomplishments
- Awarded 'Best Employee of the Month' at Accord Metropolitan for outstanding contributions to operational excellence and customer service.
- Recognized for exceptional guest engagement by receiving an appreciation letter for achieving the highest customer feedback scores in the Front Office.
- Demonstrated leadership and teamwork as Team Captain in multiple school Kabaddi tournaments, earning multiple 'Best Player' awards.
- Achieved top rankings in competitive sports, securing 3rd place in Shotput at an interschool sports competition, showcasing discipline and resilience.
- Showcased strong creativity and attention to detail, securing 3rd place in an interschool drawing competition for artistic excellence.
- Reduced operational costs through strategic vendor negotiations and process automation.
- Implemented workplace analytics strategies, increasing efficiency in office space utilization.
- Spearheaded corporate events and team engagement initiatives, fostering a high-performance workplace culture.
- Optimized visitor management procedures, reducing check-in time by enhancing client experience.
Disclaimer
I hereby declare the above given information is correct & complete to the best of my knowledge & belief.
Timeline
Senior F&B Workplace Executive
Nutanix
06.2024 - Current
Front Desk Executive
McKinsey & Company
01.2023 - 04.2024
Front Desk & Administrative Coordinator
Prochant
03.2022 - 01.2023
Senior Front Office Associate
Accord Metropolitan
02.2021 - 03.2022
Front Office Associate
Holiday Inn Express & Suites
11.2020 - 02.2021
Guest Service Associate
Holiday Inn
02.2020 - 06.2020
Diploma - Aviation, Hospitality, Travel, Tourism & Customer Service
Frankfinn Institute
Bachelor of Arts (Honors) - Distance Education
Sikkim Manipal University
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