Ruby Sheriar
Mumbai
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
With a proven track record at HSBC, I excel in leading large teams to enhance customer service and implement strategic improvements. Skilled in organizational planning and interpersonal communication, I've significantly boosted operational efficiency and customer satisfaction. My expertise spans across banking operations, team management, and problem resolution, ensuring excellence in every project undertaken.
Overview
41
41
years of professional experience
Work History
Head Admin and Operations
Aviva Clinic for Women
Mumbai
04.2014 - Current
- Manage overall operations for clinic OPD, USG, and Fertility sections, ensuring efficient workflow and patient satisfaction.
- Lead recruitment and training for doctors and support staff, enhancing team capabilities and service quality.
- Oversee patient appointment and record management, email and telephone interactions, medical and general supplies, and regulatory compliance, improving operational efficiency and compliance, accounting and financials for the Clinic Operations.
Head Contact Centre HSBC India
HSBC
Mumbai
08.1999 - 01.2014
- Oversaw 4 HSBC Banking and Cards Contact Centres across India, managing a team of 1500 employees.
- Directed customer service, retention, NRI servicing, cross-sales, Premier SkyBranch, and upgrade projects.
- Analyzed customer feedback from surveys and implemented corrective actions through training and procedure amendments.
Customer Service Manager-Mumbai Branch
Bank of America
Mumbai
11.1998 - 08.1999
- Developed and implemented strategies for providing excellent customer service experience. Monitored staff performance to ensure adherence to customer service standards.
- Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
Assistant Manager- Credit Cards
Standard Chartered Bank
Mumbai
07.1993 - 11.1998
- Led the launch of MasterCard and Visa credit cards for SCB in Mumbai, India, establishing teams for application processing, credit, card sales, merchant sales authorization, operations, and customer service.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Maintained accurate records of sales transactions using point-of-sale systems.
Accounts Executive-Merchant Banking
Standard Chartered Bank
Mumbai
05.1984 - 07.1993
- Assisted in the preparation of financial statements, budgets and forecasts for the company.
- Generated periodic reports to detail financial performance against budget goals.
- Oversaw bank accounts and conducted reconciliations for public issues.
Temp Accounts Assistant
Tata Central Share Department
Mumbai
09.1983 - 05.1984
- Assisted in accounts receivable, payable and general ledger activities.
- Ensured accuracy of data entry into accounting systems by verifying documents against source information.
- Coordinated with vendors regarding billing issues.
Education
DBM - Business Management Diploma - Marketing and HR
Welingkar Institute of Mgt Devlpt & Research
Mumbai04-2004
B.Com - Financial Accounting And Economics
MMK College of Commerce And Economics
Bandra04-1993
SSC -
Apostolic Carmel Convent High School
Bandra04-1978
Skills
- Organizational skills
- Interpersonal communication
- Planning
- Problem resolution
Personal Information
- Married to Dr. Nozer Sheriar, We have 2 children Shireen and Zubin. We have 4 grandchildren.
- We love to socialise and travel.
- I try and use my contacts and networking to help people with some funding they may require specifically health and education related.
Timeline
Head Admin and Operations
Aviva Clinic for Women
04.2014 - Current
Head Contact Centre HSBC India
HSBC
08.1999 - 01.2014
Customer Service Manager-Mumbai Branch
Bank of America
11.1998 - 08.1999
Assistant Manager- Credit Cards
Standard Chartered Bank
07.1993 - 11.1998
Accounts Executive-Merchant Banking
Standard Chartered Bank
05.1984 - 07.1993
Temp Accounts Assistant
Tata Central Share Department
09.1983 - 05.1984
DBM - Business Management Diploma - Marketing and HR
Welingkar Institute of Mgt Devlpt & Research
B.Com - Financial Accounting And Economics
MMK College of Commerce And Economics
SSC -
Apostolic Carmel Convent High School
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