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RUBY SINGH
BANKER
LUCKNOW
Summary
Competent profession over 5 years of experience in Banking Operations and POS onboarding
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
SALES GOVERNANCE MANAGER
AXIS BANK
LUCKNOW
11.2021 - Current
- Working as sales Governance manager for entire UP East Location with the manpower of 7 staff who reports me.
- Experience in Transaction’s queries of Point of Sale (POS) and Payment Gateway Merchant’s(IPG)
- Managing the Locations of Lucknow circle for on boarding of POS merchants with minimum TAT Within 95 % FTR. Also managing audit for Mab.
- After On boarding Terminal installation Merchant activation is also key responsibility of my team.
- Cross Sell is one of the most important parameter, we have two products BL, LAP, CC OD & Insurance HI with (Tata) & GI with (Bharti). We achieved 4.23 Cr disbursements & 2.2 Lakh premiums in 2022- 2023.
- Managing the KPIs for achievement and shortfall of entire North Zone which includes circles,9 clusters and 195 branches
- Mentoring & Monitoring Leading, Mentoring & monitoring the performance of the team members to ensure efficiency in process operations & sales with focus on excelling individual & group targets of the bank.
- Training following procedures of the bank & providing periodical training, for ensuring compliance rules and regulations of the bank including latest circulars & notifications with reference to RBI.
Service Delivery Officer
KOTAK MAHINDRA BANK
NEW DELHI
05.2021 - 11.2021
- Working with Kotak Marindara bank limited since 10th May’21 role as a service Delivery Officer in retail Branch banking designated as Deputy Manager at grade M2
- Managing client bank accounts, including opening and closing Accounts, and overseeing transactions.
- Processing deposits, payments, and withdrawals.
- Authorizing and evaluating overdrafts and loans.
- Handling other transactions, such as writing cashier checks or money orders, when necessary.
- Maintain the vault, the ATM, and associate security procedures. Process all teller transactions and balance individual cash drawer, branch vault, and ATM
Operations Executive
QUESS CORP LIMITED
NOIDA
04.2019 - 05.2021
- Management in the fields of Operations, Process Writing, Quality, MIS, Training and Customer Service, worked with Axis Bank Ltd.in Merchant Acquisition Business department for the product of E-commerce and POS(North)
- Experience in Transaction’s queries of Point of Sale (POS) and Payment Gateway Merchant’s(IPG
- KYC verification and depth scrutinizing of documents.
- On- boarding new merchants to the bank
- Co-ordination with Area Service head and Zonal Service Head.
Junior Operations Executive
AXIS SECURITIES LIMITED
NOIDA
02.2018 - 04.2019
- Management in the fields of Operations, Process Writing, Quality, MIS, Training and Customer Service, worked with Axis Bank Ltd.in Merchant Acquisition Business department for the product of E-commerce and POS(North)
- Experience in Transaction’s queries of Point of Sale (POS) and Payment Gateway Merchant’s(IPG
- KYC verification and depth scrutinizing of documents.
- On- boarding new merchants to the bank
- Co-ordination with Area Service head and Zonal Service Head.
Education
MBA - BANKING & FINANCE
Symbiosis Centre For Distance Learning Institute
Pune 09.2017 - 08.2019
Accounting And Finance
INDIRA GANDHI NATIONAL OPEN UNIVERSITY
NEW DELHI 06.2013 - 08.2016
Skills
1 Customer service 2Product assistance 3 Customer engagement 4 Sales assistance
Certification
NATIONAL SCIENCE OLYMPIAD ALL OVER INDIA 34TH RANK
Additional Information
Personal Information
Father's name- Ramesh kumar singh
D.O.B- 18-08-1995
Gender- Female
Marital status- Unmarried
Accomplishments
Winner of campaign held Rank 1 st in sales governance manager Pan India
Interests
Religious ooks
Timeline
SALES GOVERNANCE MANAGER
AXIS BANK
11.2021 - Current
Service Delivery Officer
KOTAK MAHINDRA BANK
05.2021 - 11.2021
Operations Executive
QUESS CORP LIMITED
04.2019 - 05.2021
Junior Operations Executive
AXIS SECURITIES LIMITED
02.2018 - 04.2019
MBA - BANKING & FINANCE
Symbiosis Centre For Distance Learning Institute
09.2017 - 08.2019
ICSI TRAINING
08-2013
Accounting And Finance
INDIRA GANDHI NATIONAL OPEN UNIVERSITY
06.2013 - 08.2016
NATIONAL SCIENCE OLYMPIAD ALL OVER INDIA 34TH RANK
12-2009
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