Summary
Work History
Education
Skills
Timeline
Generic

Ruby Williams

Muncie,IN

Summary

Dynamic manager with a proven track record, excelling in cross-functional team management and customer relationship building. Skilled in data analysis and decision-making, I effectively resolved conflicts and enhanced team performance, ensuring high customer satisfaction and operational efficiency. Committed to driving results through strategic marketing and effective communication.

Work History

Manager

Columbia Frostys
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Cross-trained existing employees to maximize team agility and performance.
  • Accomplished multiple tasks within established timeframes.

Laundry Attendant

College Laundry
  • Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
  • Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
  • Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
  • Collected soiled linens and clothing and pretreated stains.
  • Examined dried clothes to identify stains, tears and issues.
  • Prepared wash solutions and added bleach, detergents and softeners to clean and maintain quality of garments.
  • Used irons and iron boards to press clothing, folding and organizing garments.
  • Used POS system to collect payments from customers, providing invoice for proof of transaction.

Beauty Advisor/ Task Associate

Ulta
  • Processed payments, entering sales in register for prompt customer service.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Maintained counter and display areas for cleanliness and organization.
  • Met sales goals, supporting organizational health through consistent and reliable service.
  • Followed up with customers to increase satisfaction with purchases and services.
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Cook

Jack in the Box
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Communicated closely with servers to fully understand special orders for customers.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.

Delivery Driver

Round Table Pizza, Inc
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Completed on-time deliveries by choosing best and most efficient routes.

Cashier

Food 4 Less Supermarket
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Welcomed customers and helped determine their needs.

Bakery Clerk, Deli Clerk, Night Stocker

Savemart
  • Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
  • Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Decorated and merchandised quality bakery goods to build business reputation and revenue base.
  • Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.

Barista

Starbucks
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Department Manager, Starbucks

Target
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Established team priorities, maintained schedules and monitored performance.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Education

No Degree - Business Administration And Management

Modesto Junior College
Modesto, CA

High School Diploma -

Manteca High School
Manteca, CA
05-2013

Skills

  • Marketing
  • Data analysis
  • Cross-functional team management
  • Decision-making
  • Budget control
  • Change management
  • Salesforce management
  • Customer relationship management (CRM)
  • Sales techniques
  • Documentation and reporting
  • Brand management
  • Portioning
  • Stock organization
  • Event preparation
  • Workstation organization
  • Product restocking
  • Drawer balancing
  • Returns processing
  • Loss prevention
  • Team collaboration
  • Credit card processing
  • Multitasking and organization
  • Liquor regulations and compliance
  • Payment processing

Timeline

Manager

Columbia Frostys

Laundry Attendant

College Laundry

Beauty Advisor/ Task Associate

Ulta

Cook

Jack in the Box

Delivery Driver

Round Table Pizza, Inc

Cashier

Food 4 Less Supermarket

Bakery Clerk, Deli Clerk, Night Stocker

Savemart

Barista

Starbucks

Department Manager, Starbucks

Target

No Degree - Business Administration And Management

Modesto Junior College

High School Diploma -

Manteca High School

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Ruby Williams