Ruby Rani Gautam
Process Assistant
Ujhani
Summary
Reliable professional with 5 yrs of experience in receive center management and handling all operational processes. Proven ability to manage multiple projects and prioritize tasks to meet deadlines.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Process Assistant
Amazon Seller Services PVT LTD
08.2023 - Current
- Management of 100 manpower for daily IB activities of shift from unloading of units at dock to receiving units and sorting of units as per DFC assigned.
- Coordinate with IBSC team to report any guidelines missed by vendors for there timely resolutions and unloading of vehicles.
- FIFO management of receiving of units at receive lines after unloading to meet SLA's.
- Sideline resolution of units that have any specific quality issues highlighted during receive, working with RBS, FINOPS teams to solve any specific issues of units that could be resolved by vendors.
- Conducted training and applied change management to achieve desired outcomes.
- Deep dives on misses of SLA's and rate achievement of AA's under different learning curves.
Process Assistant (learning and ICQA)
Amazon Seller Services PVT LTD
7 2021 - 08.2023
- Handling quality operations of site by managing team of 15 Auditors.
- Controlling Defects by doing RCA deep dive for every defects and coming out with steps to eradicate same in future.
- Working with stake holders like DFC's and internal Operations team to get quality of building improved.
- Preparing weekly data of different quality metrics to be presented during WBR calls.
- Lowering internal DPMO, with proper monitoring of associates performance.
- Compilation of weekly data of DPMO, top defaulters, escalations with other FCs for analysis purpose.
Inbound Problem Solver ( ISS and Receive )
Amazon Seller Services PVT LTD
04.2019 - 07.2021
- Working on MFI claims, by searching units on floor, by doing DD for units being found in other FC's or finding if claims are valid or not within SLA time.
- Coordinating with RBS teams to get units pending in ISS with valid TT's to be resolved and received so that ISS backlog does not cross internal threshold.
- Raising Short shipment for PCP vendors units that are sent short by vendors and keeping track of all TT's.
- Support Operation in terms of Quality and Productivity.
- Perform research using problem solve tools for scenarios like overages, Not on PO, No PO, Barcode not link issue, matching right ASIN with right product, title update etc.
- Partnered with other problem solvers to eliminate handing of backlog.
- Partnered with seller support team to RTV product with proper handover & documentation.
- Performs all work in accordance with established safety procedures.
- Recorded information, shortages & discrepancies to keep records accurate.
Line Quality Supervisor
Ryonan Electric india pvt ltd
02.2018 - 03.2019
- Quality checker for mirror harness production lines
- Visual inspection of finished goods before packing
- Highlighting defective assembly or defective parts in system
- Coaching of AA's on production lines to better achieve standard quality.
Intern as Diploma trainee
Mitsuba sical india pvt ltd
01.2017 - 01.2018
- Got training as line Supervisor for Windshield wipers assembly line
- Learned to achieve daily production targets
- Learned to manage day today floor activities.
Education
H.S.C -
M.G.P.Inter College,Ujhani
S.S.C - undefined
M.G.P.Inter College,Ujhani
Diploma (ECE) - undefined
Govt. Girls Polytechnic, Moradabad
Graduation (Sociology) - undefined
M.J.P.R. University, Bareilly
Post Graduation ( Sociology) - undefined
M.J.P.R. University, Bareilly
Skills
Personal Information
- Father's Name: Mr. Rampal Singh
- Date of Birth: 06/05/97
- Nationality: Indian
- Marital Status: Unmarried
- Religion: Hindu
Rewards Recognition
- Cancellation Reduction Project contributed by new hire AA's
- Shortages, Overages & Damages DPMO Reduction Project.
- Successful Launch of DED3 site and fastest ramp-up in the whole amazon network within a month to achieve peak numbers.
- Proactively successful execution of Spotlight Project for reducing MFI claims.
GENDER
Female
Disclaimer
I hereby declare that the above particulars are true, correct and complete to the best of my knowledge.
Timeline
Process Assistant
Amazon Seller Services PVT LTD
08.2023 - Current
Inbound Problem Solver ( ISS and Receive )
Amazon Seller Services PVT LTD
04.2019 - 07.2021
Line Quality Supervisor
Ryonan Electric india pvt ltd
02.2018 - 03.2019
Intern as Diploma trainee
Mitsuba sical india pvt ltd
01.2017 - 01.2018
Process Assistant (learning and ICQA)
Amazon Seller Services PVT LTD
7 2021 - 08.2023
H.S.C -
M.G.P.Inter College,Ujhani
S.S.C - undefined
M.G.P.Inter College,Ujhani
Diploma (ECE) - undefined
Govt. Girls Polytechnic, Moradabad
Graduation (Sociology) - undefined
M.J.P.R. University, Bareilly
Post Graduation ( Sociology) - undefined
M.J.P.R. University, Bareilly
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