Summary
Overview
Work History
Education
Skills
Personal Information
References
Affiliations
Languages
References
Timeline
Generic
RUCHESH SATAV

RUCHESH SATAV

Nasik

Summary

  • STORE MANAGER OPERATIONS PROFESSIONAL

Senior Manager skilled in cross-functional collaboration. Optimizes processes and communication and drive results in Retail sales of store and staff training. Dedicated to continuously improving professional knowledge and business operations by applying top-notch training and communication skills.

Overview

17
17
years of professional experience

Work History

SR. MANAGER OPERATIONS

TATA CROMA INFINITI RETAIL LTD.
INDORE
12.2022 - Current
  • Total 16 years of hardcore experience in Retail Industry and worked with Top multinational and Indian companies on managerial position.
  • Analyses of performance vs targets and review all KPI's to identify opportunity area. Customer service through adherence to process and policy.
  • Responsible for the top and bottom line achievement of the store.
  • Deliver promoter score consistent improvement through various tools and plan actionable.
  • Conducts,record, analysis and plan for remedial actions vis a vis observations related to customer experience by staff and managers at store
  • Safety of customer by being complained to all the safety measures for the store
  • Keep a tab on competition/ market to learn best practices and price benchmarking weekly.
  • Managed a team of 120+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance. Compliance to VM as per the guidelines shared. Merchandise mantra is followed,Digital tickets are updated
  • Review of margin,cost and shrinkage to consistently improve the profitability.
  • Analyze the affordability,upgrade and trade in business to identify the O.F.I.
  • Ensure inventory hygiene and management. Analyze SMART and SOP score and plan action and implement it.Ensure process alignment while dealing with customer defective and customer returns
  • Identifies high performance and appreciates performance , ensure grooming standard compliance and people health check
  • Ensure adherence to every SOP guided by the organization.
  • Attention to details of new things asked to implement by S.O.
  • Business acumen
  • Customer centricity
  • Passion for technology.

MANAGER OPERATIONS

TATA TRENT LTD. ZUDIO
Nashik
09.2017 - 12.2022
  • Leading and directing work of others
  • Recruiting, training, supervising and appraising staff
  • Managing budgets
  • Maintaining statistical and financial records
  • Dealing with customer queries and complaints
  • Overseeing pricing and stock control
  • Maximizing profitability and meeting sales target ,motivating staff to do so
  • Ensuring compliance with health and safety legislation
  • Preparing promotional material and display
  • Liaising with head office
  • Setting up different them of display guide
  • Forecast staffing needs to provide optimal staffing in all areas
  • Ensure availability of merchandise by maintaining inventories
  • Secure merchandise by implementing security systems and measures
  • Monitoring what local competitors are doing ,initiate changes to improve business.

Zonal Manager Operations PUNE/NASHIK

ASK ME GROCERY.COM
Nashik/Pune
09.2015 - 09.2016
  • Responsible for handling entire operations for the business of Pune Zone
  • Operated with 06 Hub Stations in the zone with 48 business partners
  • Responsible for the formation of hub stations which includes site hunting, dealing with landlords, brokers etc
  • Vendor management and tie-ups with the business partners on profit-sharing basis
  • Adding value to a company by extending its accounts to company partners
  • Develop and maintain broad and deep external partner relations with company partners in all solutions areas.
  • Lead sales team to achieve revenue gains.
  • Maintaining updates to the partner of the latest developments of their alliance account, providing feedback to the partners
  • Managing accounts, payment follow-ups of the business partners
  • Responsibility includes negotiations with the business partners and vendors for extra margins to increase the profitability and business volume
  • Maintaining the long term relations with the vendors and business partners.
  • Responsibility includes legal and licensing works
  • Working with Data team for regular updations of the products, website panel controlling team, and category team
  • Preparing reports, working on MIS for daily sales & ensuring the correct daily updations of DSR
  • Closely monitoring accounts with the help of finance team
  • Dealing with staffing issues such as interviewing potential staff, conducting performance reviews and appraisals as well as providing or organizing training and development programs as and when required
  • Responsible for driving the SOP’s, standards for quality, customer service and health and safety are met
  • Conducting internal audits which includes Cash and banking, Safety, assets, customer service etc
  • Responsibility includes attending and chairing meetings with staff, team, heads and senior leadership to pass on the right information and motivating the team
  • Monitoring marketing activities with the marketing team and staff
  • Monitoring bench marking and competitions within the city for business growth and gaining customer loyalty.

Assistant Manager Operations

BHARTI WALMART INDIA
04.2011 - 08.2015
  • Deftly handling multiple stores and maintaining full responsibility, which encompassed sales management, revenue growth, staff supervision, P&L management, merchandising and store display Involved in setting up of new stores/ floor in Compact Hypermarkets while instrumental in 3 new stores Maintaining highest standards of customer service giving preference to customer satisfaction & promptly resolving customer problems & concerns; nurturing healthy relationship with customers by satisfying their queries and providing them advice as per their individual needs for referral & repeat business Undertaking audit of procedures, standards and schedules to improve the operations across stores while maximizing revenue potential, expanding customer base, surpassing revenue objectives, and improving customer retention levels Providing guidelines, reviewing activities for effective and inspirational leadership to store employees while organizing regular on the job training (product knowledge/selling skills etc), personal counseling, and motivation and identifying and recommending staff for succession planning
  • Conceptualizing and designing marketing programs that optimized sales in a saturated retail market place Establishing relationships with vendors and successfully negotiating vendor contracts for procurement Involved in daily operation including cash deposit and inventory control as well as assisting in several new store openings and proposed new store expansion plans

Floor Manager

VIJAY SALES
PUNE
05.2008 - 10.2011

Divisional Head – CDIT

ADITYA BIRLA GROUP - MORE MEGASTORE CHM.
11.2010 - 04.2011
  • Administered store operations and responsible for key activities which includes customer service, people management, recruitment/ training of staff, visual merchandising and stock management Deployed staffs across various shifts as per the roster and allocated them responsibilities based on volume of work Observed service behaviors of associates, provided feedback to individuals and continuously strove to improve service performance
  • Liaised with vendors for merchandising needs & participating in store for business generation
  • Addressed complaints, grievances, issues raised by customers and resolved them at the earliest possible time Led a team of executives, conducted training, guidance, motivation whenever necessary to enhance their productivity Generated MIS report on daily sales, cash / non cash transactions, inventory report, revenue report & submitted to the higher officials Adhered to Standard Operating Procedures and involving in activities such as checking restaurant setup and maintained hygiene as per food and beverage policies, standards and procedures Tracked high value stock and planned liquidation of aged inventory with proper markdowns
  • Undertook market survey to map and evaluate the difference between the offerings/ deliverables offered by competitors and accordingly strategizing the business strategies Maintained floor standard as per company norms taking care of safety and hygiene on floor.

Duty Manager

ESSAR TELECOM RETAIL LTD
PUNE
03.2007 - 04.2008

STORE MANAGER OPERATIONS PROFESSIONAL

Vishal Mega Mart
  • Responsible for handling entire operations of the store
  • Responsible for achieving targets of all departments of store ( C.D.I.T., G.M., FOOD, APPS, LUGGAGE& FOOTWEAR, TOYS & STATIONERY.) Responsible for the training of staff
  • SOP training
  • Responsible for keeping store happing and clean and clear
  • Responsible for shrink and damage control
  • Responsible to implement all communications received from H.O
  • And improve business standard
  • Responsible to lead sales and solving customer complaints
  • Responsible for creating second line of managers from existing staff groom them and promote them
  • Responsible for competitor benchmarking and latest updates in market
  • Responsible for annual inventory and stock keeping and its results.

Education

MBA - Retailing & Marketing -

NIBM College, Pune.
Pune
01.2011

Diploma in Business Management -

LRT College of Commerce, Akola
01.2007

Bachelor of Commerce -

Shri Shivaji Senior College, Akot
01.2003

Intermediate -

ZPMG School, Hiwarkhed
01.2000

High School -

ZPMG School, Hiwarkhed
01.1999

Skills

  • Retail & Store Operations
  • Training & Development
  • Commercial Operation
  • Strategic Management
  • Shift Management
  • ROI / Profit Center Operations
  • Quality & Performance Standards
  • Customer Support & Retention
  • Budgeting
  • MIS/ Reporting
  • Visual Merchandising
  • Team Management
  • Inventory Management
  • Business Leadership
  • Strategy Formulation
  • P&L Management
  • Brand Promotion
  • Operations
  • Market Research
  • Planning & Budgeting
  • Team Leadership & Training
  • Market Dynamics
  • Integrated Marketing Solutions
  • Pricing
  • Range Building
  • Creating a Powerful Network of Business Contacts
  • Enhancing Brand Image
  • Acceptability and Positioning
  • Customer Service
  • Process Adherence
  • Customer Experience Analysis
  • Safety Measures
  • Competition Monitoring
  • Visual Merchandising Compliance
  • Customer Defective and Returns Handling
  • Performance Analysis
  • Margin, Cost, and Shrinkage Review
  • Affordability, Upgrade, and Trade-in Business Analysis
  • Inventory Hygiene and Management
  • SOP Compliance
  • Attention to Details
  • Business Acumen
  • Customer Centricity
  • Passion for Technology
  • Human Resources Management
  • Operations Management
  • Cross-functional team leadership
  • Cross-functional Team Coordination
  • Influencing and negotiating
  • Cross-Functional Communication
  • Revenue Forecasting
  • Business Administration
  • Business Development
  • Fiscal Management
  • Employee Development
  • Multitasking
  • Problem Resolution
  • Effective Communication
  • Work Planning and Prioritization
  • Continuous Improvement

Personal Information

Date of Birth: 10/15/81

References

Available on Request

Affiliations

  • Despite of focusing on business I am continuously participating in CSR activities and providing my and my stores contribution on regular basis.

Languages

Marathi
First Language
Hindi
Proficient (C2)
C2
English
Proficient (C2)
C2

References

References available upon request.

Timeline

SR. MANAGER OPERATIONS

TATA CROMA INFINITI RETAIL LTD.
12.2022 - Current

MANAGER OPERATIONS

TATA TRENT LTD. ZUDIO
09.2017 - 12.2022

Zonal Manager Operations PUNE/NASHIK

ASK ME GROCERY.COM
09.2015 - 09.2016

Assistant Manager Operations

BHARTI WALMART INDIA
04.2011 - 08.2015

Divisional Head – CDIT

ADITYA BIRLA GROUP - MORE MEGASTORE CHM.
11.2010 - 04.2011

Floor Manager

VIJAY SALES
05.2008 - 10.2011

Duty Manager

ESSAR TELECOM RETAIL LTD
03.2007 - 04.2008

STORE MANAGER OPERATIONS PROFESSIONAL

Vishal Mega Mart

MBA - Retailing & Marketing -

NIBM College, Pune.

Diploma in Business Management -

LRT College of Commerce, Akola

Bachelor of Commerce -

Shri Shivaji Senior College, Akot

Intermediate -

ZPMG School, Hiwarkhed

High School -

ZPMG School, Hiwarkhed

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RUCHESH SATAV