RUCHI CHIKERSAL
Jalandhar
Summary
Goal-oriented Customer Care Executive with expertise in training and developing customer service professionals and create bigger profit margins in industry. Skillfully compile monthly customer service metrics and monitor customer service professionals. Friendly and outgoing to solve problems efficiently and effectively.
Overview
3
3
years of professional experience
Work History
Packing Supervisor
RK SALES
JALANDHAR
04.2023 - Current
- Maintained records of all shipments, including dates, quantities and destinations.
- Assigned tasks to packing staff and monitored their performance.
Telecaller
ARRIVE IMMIGRATION
JALANDHAR
03.2021 - 03.2023
- Followed up with customers via telephone or email regarding their inquiries or orders placed over the phone.
- Provided excellent customer service by responding to customer questions and complaints in a professional and courteous manner.
- Developed customer relationships through active listening, understanding their needs, and providing appropriate solutions.
- Answered incoming calls from customers seeking assistance with product or service related issues.
- Greeted customers warmly upon answering calls while introducing themselves and the company they represent.
Education
Bachelor of Arts -
GNDU
JALANDHARSkills
- Sales Strategies
- Follow-up calls
- Closing sales
Languages
Hindi
First Language
DECLARATION
I certify that the information provided in this resume is true and accurate to the best of my knowledge
Timeline
Packing Supervisor
RK SALES
04.2023 - Current
Telecaller
ARRIVE IMMIGRATION
03.2021 - 03.2023
Bachelor of Arts -
GNDU
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