Ruchi Ghai
Gurgaon
Summary
Seasoned Health Insurance Specialist with background in handling insurance policies, claims management, and regulatory compliance. Noteworthy strengths include deep knowledge of health insurance products, exceptional problem-solving skills, and ability to explain complex information clearly. Known for contributing to team success by improving processes and customer satisfaction ratings.
Overview
13
13
years of professional experience
Work History
Manager
IFFCO Tokio General Insurance Company
Gurgaon
09.2012 - Current
- Led policy development and implementation for various insurance products.
- Coordinated training sessions for staff on compliance and regulatory updates.
- Oversaw customer service initiatives to enhance client satisfaction and retention.
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Handled legal cases/ ombudsman cases efficiently.
- Handled health claim processing and approvals.
Education
Fellowship - Insurance And Risk Management
Indian Institute of Insurance
Mumbai08-2016
BAMS - Ayurvedic Medicine
Baba Farid University
Faidkot02-2008
High School Diploma -
Vidya Devi Jindal School
Hissar03-2002
Skills
- Policy development
- Regulatory compliance
- Claims processing and approvals both reimbursement and cashless
- Grievance management
- System upgrades
- Assists in product development is the processing portals
- Staff training
Languages
Hindi
First Language
English
Proficient (C2)
C2
Punjabi
Upper Intermediate (B2)
B2
Timeline
Manager
IFFCO Tokio General Insurance Company
09.2012 - Current
Fellowship - Insurance And Risk Management
Indian Institute of Insurance
BAMS - Ayurvedic Medicine
Baba Farid University
High School Diploma -
Vidya Devi Jindal School
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