Ruchi Goyal
Gurgaon
Summary
Dynamic Senior Manager with extensive experience at Cvent, excelling in strategic planning and risk management. Proven track record in enhancing team performance and fostering cross-functional collaboration. Successfully implemented multiple information security standards, optimizing resource allocation and achieving performance targets in customer security assurance. Spearheaded the use of AI driven tech to enhance our audit programs and develop methodologies for reviewing AI based tools. Adept at talent development and ensuring compliance with privacy regulations, driving long-term client partnerships.
Overview
13
13
years of professional experience
Work History
Senior Manager, Risk & Compliance
Cvent
09.2019 - Current
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Implemented and developed operational standards, policies and procedures.
- Consistently met or exceeded annual performance targets set by senior leadership.
Lead Analyst, Risk & Compliance
Rackspace
07.2016 - 09.2019
- Overall responsible for the management / execution of Audit Programs to ensure that continuous audit requirements related to development, execution and proving results to client are met.
- Establishment and Implementation of ISMS based on ISO 27001:2013 for the organization.
- Implementation and management of Service Management System in lines with ISO 20000-1:2011 requirements.
- SOCI and SOCII implementation & audits across the organization.
- Collaborate across the organization to execute and mature the Risk Assessment process, including developing all necessary charters, processes, methodologies, and reports
- Optimized resource allocation by creating customized dashboards for monitoring project progress and tracking key performance indicators.
- Mentored junior analysts, providing guidance on best practices and fostering a supportive learning environment.
- Conducting BIA for business continuity management.
- Responsible for ensuring productivity improvement through implementation of various system improvement plans.
- Liable for piloting various internal audits and supplier performance assessments.
- Employee training for HIPAA and verification of controls
Transition Manager
Wipro Infotech
10.2011 - 07.2016
- Streamlined transition processes by implementing effective project management methodologies and communication strategies.
- Reduced downtime during organizational changes by efficiently coordinating cross-functional teams and resources.
- Collaborated with stakeholders to define objectives, scope, and deliverables for each transition project.
- Managed multiple simultaneous transitions, ensuring timely completion and minimal disruption to business operations.
- Identified potential risks and developed mitigation strategies to ensure smooth transitions with minimal impact on business continuity.
- Ensured seamless integration of new systems and processes by effectively communicating expectations and requirements to all relevant parties.
- Led change management efforts by providing training, support, and guidance to affected employees throughout the transition process.
- Applied problem-solving abilities to address unforeseen challenges that arose during the course of transition projects effectively.
Education
Bachelor of Science -
Panjab University
04-2011
Skills
- Strategic planning
- Risk Management
- Privacy Regulations
- Information security audit management
- Vendor Management
- Customer assurance
- Cross-functional collaboration
- Operations management
- Data-driven decision making
- Talent development
- Budget oversight
Timeline
Senior Manager, Risk & Compliance
Cvent
09.2019 - Current
Lead Analyst, Risk & Compliance
Rackspace
07.2016 - 09.2019
Transition Manager
Wipro Infotech
10.2011 - 07.2016
Bachelor of Science -
Panjab University
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