Ruchi Gupta

Improved project efficiency by analyzing business processes and identifying areas for improvement.

Streamlined workflow for better productivity with the implementation of new software solutions.

Developed comprehensive data models to guide decision-making, resulting in more informed strategies.

Collaborated with cross-functional teams, ensuring a cohesive approach to business analysis.

Enhanced stakeholder engagement through effective communication of complex data and insights.

Conducted gap analyses to identify discrepancies between current and desired states, leading to actionable recommendations.

Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.

Implemented Agile methodologies within project teams, increasing overall adaptability and responsiveness.

Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.

Led process mapping initiatives, resulting in optimized workflows and reduced redundancies across departments.

Performed risk assessments on potential projects to determine feasibility and viability before moving forward with implementation plans.

Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.

Directed business analysts in executing and delivering various tactical and strategic plans.

Generated ad-hoc reports to evaluate specific business requirements.

Enhanced story development by conducting thorough research and fact-checking for accuracy.· Implemented/Standardize/Optimize ITIL- Service Management processes and functions for a large customer environment where IT services may get offered by multiple service providers.

Plan end-to-end ITSM function cum process implementation considering various business and strategic scenarios for 3rd party Integration.

As a functional & technical consultant worked in automation dev center team where I have delivered more than 10 integration projects for Eu based clients like LVMH (CDIOR, DIOR, PCIS) & Nortura.

Reengineered existing processes and design new processes to dramatically improve productivity, quality, and service, ensuring appropriate stakeholder inputs.

Lead functional process implementations for designed/re-designed processes using ITIL- based ITSM tools like ServiceNow.

Develops use cases, process diagrams, and requirements documentation using stories and scrum tasks in ServiceNow (Implementation Hub)

• Working on incidents/Ideas/change related to ServiceNow
• Uploading the data via transform map
• Service Level Management: Understanding of SLA/OLA/Underpinning Contract Knowledge of Client Scripts/UI Scripts/Business Rules/Script include
• Service Request Management: Understanding of Catalog/Order guides/Record producer
• Customization: Customization of different modules, customizing and creating dashboards, creating reports
• Working on Email notifications, Access control rules, Inbound Email action, workflow, SLA as per requirement
• Building and maintaining Knowledge Management system in support of Agile process with governance.

• Tech and tool Skills ServiceNow, ITIL, Agile, ServiceNow Admin, Java script, HTML, CSS Working on incidents/Ideas/change related to ServiceNow Uploading the data via transform map Service Level Management: Understanding of SLA/OLA/Underpinning Contract Knowledge of Client Scripts/UI Scripts/Business Rules/Script includes Service Request Management: Understanding of Catalog/Order guides/Record producer Customization: Customization of different modules, customizing and creating dashboards, creating reports Working on Email notifications, Access control rules, Inbound Email action, workflow, SLA as per requirement