Ruchi Mohanty
Bhubaneswar
Summary
Seeking a challenging career position where expertise in delivering client expectation, training programs, dynamic communication skills, team building and willingness to travel to client sites will be effectively applied towards implementing organizational development programs.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Functional Business Analyst
TCS
09.2022 - Current
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations
- Gathered functional and supplemental requirements, defined current and future state, use case documentation (as needed) for all assigned projects
- Accessed impact of current Business Process on users and stakeholders and evaluated potential areas for improvement
- Identified process inefficiencies through Gap analysis and outlined sensible solutions
- Worked closely with Customers and Business users to understand the functionality and propose creative solutions to meet business needs
- Guided and Coached scrum team and organized agile and scrum practices and values while also meeting delivery commitment
- Documented project scope defining stakeholders, scope of project, timeline, benefits, business problem, constraints, and context diagramming for all projects assigned.
Business Continuity Co-Ordinator
TCS- DB
09.2018 - 12.2021
- Develop, implement and manage the bank’s BCM Program (Emergency Response, Crisis Communications, Incident Management, Business Continuity & Disaster Recovery)
- Assess organizational risk and recommend resiliency/recovery strategies to the BCM Steering Committee and the Board of Directors
- Chair the BCM Committee and the Security Steering Committee
- Develop and conduct Risk Assessments and Business Impact Analysis
- Conducting Call Tree Test, BC Document Update, Business Recovery Solution Testing, Awareness Training Material, Simulation Process, Table Top Drills
- End to end review of the Business Continuity Document
- Hands on experience with eBCM tool, SendWordNow, LDAP.
L2 Application Support
TCS- DB
05.2016 - 08.2018
- Creates incident related performance analysis and reporting for review by IT management
- Investigation and diagnosis of all Incidents, Service Requests, Changes, and Problems assigned to the team, documenting findings in ServiceNow and reassigning to appropriate groups where required
- Management and oversight of Incidents and communications at various levels during the incident life cycle
- Understanding business needs and assisting in adjusting internal process to meet these needs
- Highly skilled in all aspects of Incident Management, Problem and Change Management (ITIL).
Server Operations Specialist
IBM India Pvt Ltd
Bangalore
07.2014 - 04.2016
- Monitor the alerts that get generated from servers on the Tivoli Enterprise Console and perform first level Incident management and Change management
- Real Time & continuous follow-up with global support teams for Critical incident resolution
- Chair bridge calls for effective coordination, incident resolution, service restoration
- Co-ordination with Level 3 engineers and the duty managers as required
- Accountable for objectives where goals and operational processes are defined.
Education
B.E in Instrumentation and Control Engineering -
Institute of Technical Education and Research (ITER) Engineering College
Bhubaneswar, OdishaSkills
- Operations Analysis
- Data Analysis
- Business process improvement
- KPI Tracking
- Internal Auditing
- Data Mining
Maritalstatus
Married
Passportdetails
Valid Indian passport holder
Highlight
During my tenure with TCS Deutsche Bank Project I have been deputed to Frankfurt Germany, getting an excellent exposure to work with the clients
Personal Information
- Date of Birth: 02/01/93
- Nationality: Indian
Languages
- English
- Hindi
- Oriya
Contactno
+919172600387
Roles And Responsibilities
- Adaptable, able to organize, priorities work and be comfortable with being remotely managed.
- To be able to develop and manage strong team relationship and partnership, with orientation towards knowledge sharing and collaboration
- Ability to learn new concepts and processes quickly
- Able to accept a significant level of responsibility and accountability
- Excellent analytical and communication skills including ability to provide clear and concise status to senior management.
- Ability to research and resolve problems, acquire and maintain knowledge of relevant software solutions and support firm policies and procedures
- Ability to work under strong pressure related to scale of business impact.
Certification
- Microsoft Certified: Azure Administrator Associate
- ITIL Foundation certification
Languages
French
First Language
Timeline
Functional Business Analyst
TCS
09.2022 - Current
Business Continuity Co-Ordinator
TCS- DB
09.2018 - 12.2021
L2 Application Support
TCS- DB
05.2016 - 08.2018
Server Operations Specialist
IBM India Pvt Ltd
07.2014 - 04.2016
B.E in Instrumentation and Control Engineering -
Institute of Technical Education and Research (ITER) Engineering College
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