RUCHI PANDEY
Bangalore
Summary
Experienced system administrator with expertise in performance monitoring tools including Nagios, SolarWinds, Azure, AWS, ScienceLogic Whatsup Gold, and GCP. Proficient in RedHat Linux Enterprise. Successfully transitions clients to cloud-based monitoring systems like Azure, GCP, and Cloud-Watch. Excels in service automation, report generation, and script development using various technologies.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Software Engineer 4
Unisys India Private Limited
Bangalore
05.2022 - Current
- Managing infrastructure monitoring for various clients using Nagios, CloudWatch, Azure, SolarWinds, Splunk, Prometheus, and Grafana while applying cloud concepts such as Docker containers.
- Understanding the client infrastructure and providing and developing comprehensive client monitoring infrastructure documentation.
- Modifying scripts as per the customer requirement for monitoring (shell, Python, PowerShell)
- Integrating Client Nagios Environment with ServiceNow for auto-alerting.
- Proficiently utilized SolarWinds tools including the Orion Platform, Network Performance Monitor (NPM), Server & Application Monitor (SAM), and Network Configuration Manager (NCM).
- Creating performance data using Power BI and SQL query.
- Using Ansible for Orchestration, to configure systems, deploy software, and creating script for automating the monitoring (addition removal, suppression of devices)
- Jenkins for Integration of Orchestration script with ITSM tools (ServiceNow, BMC Remedy) and monitoring tools (Nagios, Solar-winds, Azure GCP)
- Ensured efficient management of SolarWinds NPM, WPM, and IP-Mon monitoring services and nodes.
- Design, deploy, configure, and administer SolarWinds monitoring tools to effectively monitor the organization's IT infrastructure.
- Customize SolarWinds dashboards, alerts, and reports to meet specific monitoring requirements.
- Collaborate with cross-functional teams to define monitoring requirements for network devices, servers, applications, and other IT components.
- Provide training and knowledge-sharing sessions for internal teams on SolarWinds, Nagios, Splunk tools.
- Develops and monitors policies and standards for allocation related to the use of computing resources.
- Analyze SolarWinds data to identify performance bottlenecks and areas for improvement.
- Maintain and document current knowledge of relevant technologies, as assigned.
Systems Management Specialist
IBM India Private Limited
Bangalore
02.2015 - 05.2022
- Implementing an enterprise class monitoring platform (WhatsupGold, Nagioscore, NagiosXi, SolarWinds, ScienceLogic)
- Managed the design, maintenance, and support for a comprehensive monitoring infrastructure
- Utilized comprehensive understanding of industry standards and analytics to drive efficiency in day-to-day operations.
- Implemented distributed nagios for active and passive monitoring of 100+ production metrics using ssh, snmp, nrpe,ncpa and wmi.
- Design, deploy, configure, and administer SolarWinds monitoring tools to effectively monitor the organization's IT infrastructure.
- Documenting results by developing and implementing testing strategies.
- Customize SolarWinds dashboards, alerts, and reports to meet specific monitoring requirements.
- Worked in close collaboration with cross-functional teams to ensure the adoption of effective practices in application, network, and system monitoring.
- Experienced with system and product performance, reliability, and availability
- Ensure thorough and complete monitoring of all environments and layers.
- Created elegant solutions for improving the understanding of complex and vast quantities of real-time information
- Implemented scalable monitoring and logging architecture and systems
- Working knowledge of ITIL process and supporting procedures.
Transition SME
IBM India Private Limited
Bangalore
07.2020 - 05.2022
- Worked as Transition SME for an automobile client managing NagiosCore and WhatsUpGold.
- Understanding the client infrastructure and providing smooth support, creating documents describing client monitoring infrastructure.
- Integrating Client Nagios and WhatsUpGold Environment with ServiceNow for auto-alerting.
- Implemented a smooth and efficient migration of client monitoring setup, upgrading from NagiosCore to Whatsup-Gold.
Compliance Focal
IBM India Private limited
Bangalore
05.2015 - 11.2016
- Worked As compliance focal for my team on Global Asset and Configuration Data Warehouse (GACDW)
- The Global Asset and Configuration Data Warehouse (GACDW) is a Strategic Outsourcing and Delivery (SOD) application that provides a global repository for all IBM managed assets and configuration items
- GACDW acts as a single referential source used across competencies, including Compliance, Audit, Reporting, Patch Management, Service Enablement, and Project Enablement
- The app also satisfies data requirements and provides full reporting, search, and query capabilities
- Improving SO Delivery's compliance posture by providing accurate information on the assets for which SO Delivery is responsible
- Delivering operational efficiencies by providing a consolidated view of systems with consistent data quality, information, and metrics, which can be used to drive data center consolidation and virtualization analysis helping avoid the need to deploy third party tools
- Being fully ASCA certified
- Providing a simple, easy to use reporting interface
- Removing duplication and inconsistency of data by focusing on a single source of truth thereby providing the opportunity to sunset other legacy tools, including spreadsheets, notes databases, and data repositories held at the account, country, IMT or Geo level.
Education
PG-DITISS - Computer And Information Systems Security
CDAC - Noida
02.2014
Master of Computer Applications - Computer Application
GGSIPU - New Delhi
05.2013
Bachelor of Computer Applications - Computer And Information Sciences
GGU - Bilaspur
05.2010
Skills
- LINUX
- UNIX
- OpenShift
- SQL CONCEPTS
- SCRIPTING KNOWLEDGE (PYTHON, SHELL,POWERSHELL
- MONITORING TOOL( NAGIOSCORE & NAGIOSXI, SCIENCELOGIC, WHATSUPGOLD, SOLARWINDS,SPLUNK,GRAFANA,PROMEHEUS)
- CLOUD BASED MONITORING(AZURE,GCP,CLOUD WATCH)
- DEVOPS CONCEPETS
- DOCKER
- POWER BI
Certification
- ITIL v3 Foundation certified
- ScienceLogic Professional Certification.
- Nagios XI Professional Certification.
- AWS Certified Cloud Practitioner.
Validation Number: 74fcd9d8b98b4584baae524584b98c9f
- AZ-104 (Microsoft Certified: Azure Administrator Associate) Credential ID: 993A69AFF6F64C72
Accomplishments
- Shining star of the year 2016 , IBM
Timeline
Software Engineer 4
Unisys India Private Limited
05.2022 - Current
Transition SME
IBM India Private Limited
07.2020 - 05.2022
Compliance Focal
IBM India Private limited
05.2015 - 11.2016
Systems Management Specialist
IBM India Private Limited
02.2015 - 05.2022
PG-DITISS - Computer And Information Systems Security
CDAC - Noida
Master of Computer Applications - Computer Application
GGSIPU - New Delhi
Bachelor of Computer Applications - Computer And Information Sciences
GGU - Bilaspur
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