Ruchi Pandya

As TOS Project Manager, collaborated among stakeholders, QA/testing teams, and software developers in an incremental, iterative fast-paced product development environment. Reduced reliance on extensive documentation and decreased the length of the feedback loop in TOS implementation. Developed all customer wireframes and user cases and ensured optimal level of customer service. Analyzed customer requirements and monitored requests to address product defects. Prepared strategies to increase existing and new business. Identified appropriate vendors. Managed communication and Product Deliverables. Did pricing estimation, TOS training, TOS selection, TOS procurement and documentation for Super-users. Did preliminary site assessment & prepared the BRC & RFP documents. Building a passionate, cohesive and agile team that focuses on learning and sharing knowledge to be technically adept. Successfully managing multiple teams working at multiple location , who work on terminal operations optimization using leveraging technologies & master terminal planning .Ensuring high quality, on time Project delivery that results in customer happiness leading towards the growth.

Senior Business Analyst and Professional Service Engineer for this consultancy which developed software for Logistics and Marine clients based in Hong Kong. The company revolutionized the information technology and business process outsourcing industry with proven, cost-saving results and compliance.

DP World Asia Holdings, Hongkong

Implementation of Zodiac in five terminals: SCO sites ( MICT, NSGT,CCT & NSCT) in India and SJB (Canada) & CT3( Hongkong) . Also provided post Go-Live support for many other sites of DP World ltd .

Nhava Sheva Container Terminal, Mumbai :

Requirement Gathering & feasibility analysis for replacing XPS with Zodiac, Documented the need & approach for GST implementation ,Did Testing for Gate Web Module, Defined business rules for billing after discussion with local team.

Sain John, Canada

Documented the baseline flow for Empty Delivery & Empty receive, Prepared the flow for the Generic Booking to support in Zodiac, Did client Demonstration & also trained super users, Prepared the Zodiac Support Guide, Customized the required report in TOS

Chennai Container Terminal, India:

Gathered TOS requirement, Prepared baseline flow, Documented the Process flow for Weight Management System, Trained the local team and the support team on using TOS for the terminal, Co-ordinate the DB upgrade activity & post migration testing

I was the part of IT product development as Business analyst . Worked in Multiple domain like- digital advertisement, Security, E-commerce. I produced the wireframes, communication flow, process flow for several module. I was responsible for · Design, developement, implemention and enhanced the technical support function with Knowledge Base, Developer Community & Bug Management.I also facilitated team ceremonies (Daily Stand-Up, Sprint Planning, Backlog Grooming, and Retrospectives) .I was also responsible for product definition, product scoping, product planning, delivery and ensuring that we hit and maintain the outcomes for the product area.